Global Commercial Payments Leader Convera Selects Amdocs to Simplify Their Billing Experience and Improve Customer Satisfaction with SaaS-based Solution
Amdocs (NASDAQ:DOX) announced that Convera, a global commercial payments leader, has selected Amdocs' SaaS-based Bill Experience solution to enhance its customer billing system. The solution will provide transparent bill viewing and payment capabilities with multi-language support and personalization features. Bill Experience, part of Amdocs' Freestyle Billing platform, uses AI and machine learning to deliver real-time, personalized billing experiences. The implementation aims to improve Convera's time-to-market, business efficiency, and scalability while offering customers greater flexibility in managing their cross-border payment activities.
Amdocs (NASDAQ:DOX) ha annunciato che Convera, leader globale nei pagamenti commerciali, ha scelto la soluzione Bill Experience basata su SaaS di Amdocs per migliorare il proprio sistema di fatturazione ai clienti. La soluzione offrirà visione e pagamento delle fatture in modo trasparente, con supporto multilingue e funzionalità di personalizzazione. Bill Experience, parte della piattaforma di fatturazione Freestyle di Amdocs, utilizza AI e machine learning per fornire esperienze di fatturazione personalizzate in tempo reale. L'implementazione mira a migliorare il time-to-market di Convera, l'efficienza aziendale e la scalabilità, offrendo nel contempo ai clienti una maggiore flessibilità nella gestione delle loro attività di pagamento transfrontaliero.
Amdocs (NASDAQ:DOX) anunció que Convera, un líder global en pagos comerciales, ha seleccionado la solución Bill Experience basada en SaaS de Amdocs para mejorar su sistema de facturación para clientes. La solución proporcionará visualización de facturas y capacidades de pago de forma transparente, con soporte multilingüe y características de personalización. Bill Experience, parte de la plataforma de facturación Freestyle de Amdocs, utiliza IA y aprendizaje automático para ofrecer experiencias de facturación personalizadas en tiempo real. La implementación tiene como objetivo mejorar el tiempo de comercialización, la eficiencia empresarial y la escalabilidad de Convera, al mismo tiempo que ofrece a los clientes una mayor flexibilidad en la gestión de sus actividades de pagos transfronterizos.
Amdocs (NASDAQ:DOX)는 글로벌 상업 결제 리더인 Convera가 고객 청구 시스템을 향상시키기 위해 Amdocs의 SaaS 기반 Bill Experience 솔루션을 선택했다고 발표했습니다. 이 솔루션은 여러 언어 지원 및 개인화 기능과 함께 투명한 청구서 보기 및 결제 기능을 제공합니다. Bill Experience는 Amdocs의 Freestyle Billing 플랫폼의 일부로, AI 및 머신러닝을 활용하여 실시간 맞춤형 청구 경험을 제공합니다. 이 구현의 목적은 Convera의 시장 출시 시간, 비즈니스 효율성 및 확장성을 개선하고, 고객이 국경 간 결제 활동을 관리하는 데 더 큰 유연성을 제공하는 것입니다.
Amdocs (NASDAQ:DOX) a annoncé que Convera, un leader mondial des paiements commerciaux, a choisi la solution Bill Experience d'Amdocs, basée sur le SaaS, pour améliorer son système de facturation client. La solution offrira des capacités de consultation et de paiement de factures transparentes, avec un support multilingue et des fonctionnalités de personnalisation. Bill Experience, qui fait partie de la plateforme de facturation Freestyle d'Amdocs, utilise l'IA et l'apprentissage automatique pour offrir des expériences de facturation personnalisées en temps réel. L'implémentation vise à améliorer le délai de mise sur le marché de Convera, son efficacité commerciale et sa scalabilité, tout en offrant aux clients une plus grande flexibilité dans la gestion de leurs activités de paiement transfrontalières.
Amdocs (NASDAQ:DOX) gab bekannt, dass Convera, ein globaler Marktführer im Bereich kommerzielle Zahlungen, die SaaS-basierte Lösung Bill Experience von Amdocs ausgewählt hat, um ihr Kundenzahlungssystem zu verbessern. Die Lösung wird transparente Möglichkeiten zur Rechnungseinsicht und -zahlung mit Mehrsprachigkeit und Personalisierungsfunktionen bieten. Bill Experience, Teil der Freestyle Billing-Plattform von Amdocs, nutzt KI und maschinelles Lernen, um personalisierte Abrechnungserfahrungen in Echtzeit bereitzustellen. Ziel der Implementierung ist es, die Markteinführungszeit, die Geschäftseffizienz und die Skalierbarkeit von Convera zu verbessern und den Kunden gleichzeitig mehr Flexibilität im Umgang mit ihren grenzüberschreitenden Zahlungsaktivitäten zu bieten.
- New customer acquisition in enterprise sector beyond telecommunications
- Expansion into commercial payments market with SaaS-based solution
- Strategic partnership with global payments leader enhancing market presence
- None.
Insights
This deal marks a strategic expansion for Amdocs beyond its traditional telecom base into the lucrative financial services sector. The implementation of Bill Experience for Convera demonstrates the platform's versatility and potential for cross-industry application. The SaaS-based solution offers three key advantages:
- Enhanced scalability and cost efficiency through cloud-native architecture
- AI-powered personalization capabilities for improved customer experience
- Rapid deployment and integration with existing systems
The partnership has significant implications for Amdocs' enterprise market penetration strategy. By successfully deploying their billing solution in the complex cross-border payments sector, Amdocs proves its capability to handle sophisticated financial transactions beyond telecom billing. This positions them well for further expansion into financial services and other enterprise sectors.
Amdocs Bill Experience will provide Convera's customers with an enhanced, transparent experience while improving rapid time to market, scalability and cost efficiency
JERSEY CITY, NJ / ACCESSWIRE / November 12, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that Convera, a global leader in commercial payments, has selected Amdocs to simplify its customer billing, enhancing experience and time-to-market for its customers.
Convera is utilizing Amdocs SaaS-based Bill Experience, a design-led, dynamic bill presentation solution that enables easy and transparent viewing and payment of bills for customers. Seamlessly integrating into Convera's existing IT environment, Bill Experience will allow Convera to easily design, configure and change bills, significantly reducing the time-to-value for its customers. Furthermore, Bill Experience will improve the customer experience, with benefits like multi-language support, customer-specific personalization, and interactive billing experiences.
Bill Experience is part of Amdocs' Freestyle Billing, a flexible, cloud-native solution that streamlines billing for innovative monetization offerings. Powered by AI and machine learning, Freestyle Billing enables the delivery of real-time, personalized billing experiences, offering digital-savvy customers greater flexibility in choosing their preferences.
"At Convera, we measure our success based on how well we serve our customers. We help our customers navigate through the complexity of cross-border payments, which means providing an easy and transparent view of their payment activity," said Narjit Aujla, Senior Manager, Product Management at Convera. "Through our partnership with Amdocs, we are able to offer our customers a modern invoicing solution that will improve their user experience, save them time, and increase efficiency at a global scale."
"We're excited to be working with Convera, and this agreement demonstrates how Amdocs provides solutions for enterprise-scale customers beyond the telecommunications industry," said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs. "By offering a SaaS platform with experience-led design at its core, Convera an provide a frictionless, personalized monetization approach that improves rapid time to market, business efficiencies and scalability."
Supporting Resources
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, for the second quarter of fiscal 2024 on May 20, 2024, and for the third quarter of fiscal 2024 on August 19, 2024.
Media Contacts
Michael Zema
Amdocs Public Relations
mzema@amdocs.com
SOURCE: Amdocs Management Limited
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FAQ
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