Amdocs and Vodafone Idea Successfully Consolidate Idea and Vodafone Postpaid Customers onto a Single Digital Experience Platform
Amdocs (NASDAQ: DOX) and Vodafone Idea Ltd. announced the successful migration of Idea's postpaid customers to Amdocs’ digital monetization system. This project, noted as one of the largest global postpaid migrations, aims to enhance customer service and digital experiences. The migration was completed remotely during the pandemic using advanced methodologies and collaboration tools. VIL’s CTO highlighted the partnership's role in modernizing and automating operations, while Amdocs' CMO emphasized the importance of customer experience in today's market.
- Successful migration of Vodafone Idea’s postpaid customers to Amdocs’ digital monetization system.
- Enhanced customer service and digital experiences for Vodafone Idea customers.
- Completion of migration during pandemic with advanced methodologies.
- None.
One of the largest consolidations across the globe
Consolidation of Vodafone Idea’s customers enables the speedy introduction of new services, innovative price plans, bundling and operational efficiencies
ST. LOUIS and NEW DELHI, India, July 27, 2020 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, and Vodafone Idea Ltd. (VIL), a leading telecommunications services provider, today announced the successful migration of Idea postpaid customers to Amdocs’ digital monetization system. One of the world’s larger and more complex postpaid migrations, the consolidation will offer improved customer service and digital experiences to Vodafone Idea’s customers. Most of the migrations were achieved while working remotely during the global lockdown, using new methodologies, best-in-class practices and various collaboration and deployment tools.
VIL in partnership with Amdocs mobilized the data flow management for the consolidation of its digital business systems, to further improve the business agility and simplify operations.
Speaking on the announcement, Vishant Vora, Chief Technology Officer, Vodafone Idea said: “We’re delighted to have partnered with Amdocs to complete the consolidation of Idea and Vodafone postpaid customers without any business disruption. The partnership will enable VIL to further modernize, automate, and digitize operations, thereby providing an enhanced customer experience to our postpaid customer base.”
“In today’s ever-changing business environment, it’s important for service providers to focus on customer experience and win their loyalty,” said Gary Miles, Chief Marketing Officer, Amdocs. “VIL values customer centricity and understands the importance of digital transformation in providing improved customer service and digital experience. We’re proud to have partnered with VIL for the migration of customers to the Amdocs digital monetization system, which will further ensure streamlined and improved operations for the merged entity.”
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About Amdocs
Amdocs’ purpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 25,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, the duration and severity of the COVID-19 pandemic, and its impact on the global economy, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2019 filed on December 16, 2019 and our Form 6-K furnished for the first quarter of fiscal 2020 on February 18, 2020 and for the second quarter of fiscal 2020 on May 18, 2020.
Media Contact:
Deepshikha
Amdocs Public Relations
Tel: +91-9718024780
E-mail: deepshik@amdocs.com
FAQ
What is the significance of Amdocs' partnership with Vodafone Idea in July 2020?
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