New AI-powered diagnostic solution from Cloudways helps resolve website issues up to 4x faster, today launches for Public Preview

The newly launched AI-powered issue diagnostics solution marks the first step in a multi-phased roll out of Cloudways’ innovative Copilot AI product suite, making managed hosting intelligent.

NEW YORK--(BUSINESS WIRE)-- Cloudways, part of DigitalOcean Holdings, Inc. (NYSE: DOCN), the simplest scalable cloud for growing tech companies, today announces the launch of Cloudways Copilot, a suite of AI solutions designed to bring intelligent managed hosting to small and medium sized businesses (SMBs), starting with AI-powered issue diagnostics (Public Preview).

Research indicates that a website that loads in one second or less can achieve a conversion rate three times higher than a website that takes five seconds to load. Cloudways Copilot empowers digital businesses to address website-related problems by helping to automatically detect, diagnose, and support the resolution of site issues in real-time.

Websites can be challenged by a number of issues such as unoptimised data queries, DoS attacks, and aggressive bot crawling. The Cloudways Copilot solution works up to four times faster, helping to reduce diagnoses and resolution times from over 45 minutes, to under 10 minutes when compared to manual intervention.

Suhaib Zaheer, SVP of Managed Hosting at Digital Ocean, comments: “Our customers have been at the heart of our AI adoption journey. When starting the process, we worked closely with them to understand their web hosting challenges, which uncovered a need for simplification. Our purpose-driven AI solution efficiently helps to solve the repetitive and time-consuming problems that distract clients away from managing their core business.”

Blake Whittle, a Cloudways customer and owner of ClikIT, adds, “Cloudways AI-powered issue diagnostics is a game-changer. It has drastically reduced the amount of time I spend taking care of web servers. It’s the first good implementation of AI I’ve seen in a web host that makes my life as an agency owner much easier.”

“Our approach to embedding generative AI into the Cloudways platform is driven by our desire to help solve real, everyday challenges faced by our customers, like Blake,” says Bratin Saha, Chief Product and Technology Officer at Digital Ocean. “Our vision is to democratize AI access for SMBs, by helping customers identify, debug and resolve server issues faster than a human. The launch of our issue diagnostics (Public Preview) capability represents the first step in this vision, with wider AI solutions set to be rolled out.”

The rollout of AI-powered issue diagnostics is the first phase launch of Cloudways Copilot suite launching in 2025. Automated developer workflows and an intelligent hosting sidekick that executes common tasks instantly is expected later in the year.

Cloudways customers can get early access to its AI solutions by expressing interest on the website. The product is expected to be made widely available by July 2025.

About Cloudways:

Cloudways, a DigitalOcean service, offers businesses fully managed cloud hosting to enable their website to flourish. Cloudways managed hosting delivers unmatched performance, security, reliability, and value with 24/7 support that acts as your extended team, making Cloudways an ultimate choice for growing agencies and eCommerce businesses.

About DigitalOcean:

DigitalOcean is the simplest scalable cloud platform that democratizes cloud and AI for growing tech companies around the world. Our mission is to simplify cloud computing and AI to allow builders to spend more time creating software that changes the world. More than 600,000 customers trust DigitalOcean to deliver the cloud, AI, and ML infrastructure they need to build and scale their organizations. To learn more about DigitalOcean, visit www.digitalocean.com.

Find out more at https://www.cloudways.com
Find Cloudways on LinkedIn: https://www.linkedin.com/company/cloudways
Find Cloudways on Twitter: https://twitter.com/Cloudways

View source version on businesswire.com: https://www.businesswire.com/news/home/20250122469237/en/

DigitalOcean/Cloudways press office: noormahahmad@digitalocean.com

Source: DigitalOcean Holdings, Inc.

FAQ

What is the performance improvement of Cloudways' new AI diagnostic tool for DOCN?

The new AI-powered diagnostic tool resolves website issues up to 4 times faster than manual intervention, reducing resolution times from over 45 minutes to under 10 minutes.

When will Cloudways Copilot be fully available for DOCN customers?

The complete Cloudways Copilot suite is expected to be widely available by July 2025, with early access currently available through their website.

What website issues does the new DOCN AI diagnostic tool address?

The tool addresses issues such as unoptimized data queries, DoS attacks, and aggressive bot crawling.

What additional features are planned for Cloudways Copilot DOCN in 2025?

Additional features planned for 2025 include automated developer workflows and an intelligent hosting sidekick that executes common tasks instantly.

How does website loading speed impact conversion rates according to DOCN's research?

According to the research, websites loading in one second or less can achieve conversion rates three times higher than those taking five seconds to load.