My Quest Story - Carol Ann Mandichak
Rhea-AI Summary
Quest Diagnostics celebrated National Logistics Day on June 28th, honoring their logistics professionals who ensure specimen delivery to labs nationwide. The PR highlights Carol Ann Mandichak's journey with Quest since October 2018, starting as a Route Service Representative (RSR) in the STAT position. Carol's career progression led her to become a Specialty RSR, training 17 new STAT RSRs and focusing on customer service excellence.
Carol emphasizes the importance of thorough specimen handling, ensuring correct temperature and never missing pickups. Her personal mantra, 'there is always a way,' aligns with the Quest Way, guiding her daily work. The story underscores Quest's commitment to creating a healthier world through dedicated logistics professionals who treat each specimen as a representation of a patient's life.
Positive
- Trained 17 new STAT Route Service Representatives, indicating growth and knowledge transfer within the company
- Focus on customer service excellence in both client and patient interactions
- Emphasis on thorough specimen handling and temperature control, important for maintaining sample integrity
Negative
- None.
News Market Reaction 1 Alert
On the day this news was published, DGX declined 0.41%, reflecting a mild negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
NORTHAMPTON, MA / ACCESSWIRE / July 31, 2024 / Quest Diagnostics 
National Logistics Day was June 28th. Join us in celebrating our logistics professionals who play a vital role in ensuring each specimen is treated like a life and delivered to our labs across the country. Thank you for your hard work and dedication to our purpose of working together to create a healthier world, one life at a time.
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In July of 2018, I relocated back to my home state of California to help my brother care for our mother, who suffered with Alzheimer's disease.
I started working with Quest Diagnostics in October of 2018. My first job duties with Quest were as a Route Service Representative (RSR), STAT position.
My purpose was to learn as much as possible about being a STAT RSR. My strategy was to learn as many other job functions as part of the logistics staff. I figured this was a way to get to know our business and achieve success for future growth as a team member at Quest.
My current position is Specialty RSR. To date, I have trained 17 new STAT RSRs. When I'm training, the primary focus is always on the importance of customer service when dealing with both our clients and our patients. Even as part of the logistics team, I get the opportunity to help patients directly at our PSCs (Patient Service Centers), whether helping at the check-in kiosks, giving directions to other PSC locations, or answering other questions. It is rewarding to be there for them.
Bringing my best attitude and wearing a smile going into our PSCs and client offices make for smooth interactions and lasting impressions. I know every specimen represents one of our patients. Being thorough with patients' specimen pickups means never missing specimens and always getting the temperature of each specimen correct.
My personal mantra is there is always a way, and that has served me well during my career at Quest! It's how I practice the Quest Way and is in my mind every day while performing work duties.
View additional multimedia and more ESG storytelling from Quest Diagnostics on 3blmedia.com.
Contact Info:
Spokesperson: Quest Diagnostics
Website: https://www.3blmedia.com/profiles/quest-diagnostics
Email: info@3blmedia.com
SOURCE: Quest Diagnostics
View the original press release on accesswire.com
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