Helping To Change Perceptions of Bloodwork by Being ‘Phenomenal’

Rhea-AI Summary

Quest Diagnostics received high praise from a patient at their Voorhees PSC location in New Jersey, highlighting exceptional staff service and professionalism. The team's dedication and consistent excellent service reflect the company's core values. The positive feedback showcases a strong commitment to customer care and satisfaction.

Positive

• Exceptional staff service and professionalism at Voorhees PSC location
• Consistent excellent service reflecting company core values
• Strong commitment to customer care and satisfaction

Negative

• None.

NORTHAMPTON, MA / ACCESSWIRE / May 8, 2024 / Quest Diagnostics

The idea of getting a blood draw can produce a variety of feelings for many patients at Quest.

For one patient in New Jersey, the experience of visiting a Patient Service Center (PSC) has turned into one they felt the need to share for good reason!

The Voorhees PSC, located in southern New Jersey recently received the following compliment from a patient:

"I feel compelled to reach out to tell you that your staff at the Voorhees, NJ location on Cooper Road is phenomenal. Every single time I go there they are prompt, caring, and clearly know what they are doing. I used to be annoyed when I had to get bloodwork done but now, I don't mind it whatsoever. Voorhees staff deserves all the accolades. I'll never go anywhere else for my labs."

The team at the PSC, Patient Service Representatives Margaret Muniguia, Pauline Davis, Shaw Dae Johnson-O'Bryant, and PSC site lead Donna Manini have over 20 years of combined professional experience.

This group of colleagues actions are a prime example of demonstrating The Quest Way and many of the behaviors at Quest we value-Customer First, Care, Collaboration, Continuous Improvement, and Curiosity-our 5Cs.

Their supervisor, Traci Rochon, agreed, adding that this one patient's opinion "is not an exception."

"We get awesome reviews about this PSC all the time. The team's dedication and hard work are consistent; they provide excellent service to their patients daily," Traci said. "I am so proud of my team."

⁠⁠⁠View additional multimedia and more ESG storytelling from Quest Diagnostics on 3blmedia.com.

Contact Info:
Spokesperson: Quest Diagnostics
Website: https://www.3blmedia.com/profiles/quest-diagnostics
Email: info@3blmedia.com

SOURCE: Quest Diagnostics

View the original press release on accesswire.com

FAQ

What was the patient's feedback about Quest Diagnostics Voorhees PSC location?

The patient praised the staff at Voorhees PSC for being prompt, caring, and knowledgeable, making the bloodwork experience enjoyable.

Who are the key team members mentioned in the press release?

The key team members mentioned are Patient Service Representatives Margaret Muniguia, Pauline Davis, Shaw Dae Johnson-O'Bryant, and PSC site lead Donna Manini.

What are the core values demonstrated by the team at Quest Diagnostics?

The team at Quest Diagnostics demonstrates core values like Customer First, Care, Collaboration, Continuous Improvement, and Curiosity, known as the 5Cs.

What did Traci Rochon, the team supervisor, say about the team's performance?

Traci Rochon praised the team's dedication and hard work, highlighting their consistent excellent service and the positive reviews received.

Where can additional multimedia and ESG storytelling from Quest Diagnostics be viewed?

Additional multimedia and ESG storytelling from Quest Diagnostics can be viewed on 3blmedia.com.

How can Quest Diagnostics be contacted for more information?

Quest Diagnostics can be contacted through their website at https://www.3blmedia.com/profiles/quest-diagnostics or via email at info@3blmedia.com.