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Discover’s Credit Card Mobile App and Website Both Rank Highest in Customer Satisfaction by J.D. Power
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
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Rhea-AI Summary
Discover's credit card mobile app and website have achieved the highest customer satisfaction ratings among U.S. credit card companies, according to J.D. Power's latest studies. The mobile app scored 876, surpassing the industry average by 14 points, while the website scored 864. This recognition marks the third instance for the mobile app, previously winning in 2017 and 2019. Discover continues to provide secure account management and various features aimed at enhancing user experience, affirming its commitment to customer satisfaction.
Positive
Mobile app ranked highest in customer satisfaction with a score of 876, 14 points above the industry average.
Website scored 864 in customer satisfaction, indicating strong performance.
Recognition from J.D. Power reflects ongoing commitment to innovation and customer experience.
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None.
RIVERWOODS, Ill.--(BUSINESS WIRE)--
Discover’s credit card mobile app, as well as its website, Discover.com, ranked highest in customer satisfaction among U.S. credit card companies, according to the J.D. PowerU.S. Credit Card Mobile App Satisfaction StudySM and the U.S. Online Credit Card Satisfaction StudySM. Discover’s mobile app scored 876 out of a possible 1,000, outpacing the industry average by 14 points. Discover.com scored 864 out of a possible 1,000.
“We’re continuing to meet our customers at the point of innovation and provide them with the best-in-class mobile app and web experiences to help them achieve brighter financial futures,” said Shaida Lynch, Discover’s senior vice president of eBusiness. “The recognition from J.D. Power in both the Credit Card Mobile App and Website studies is an honor. We will continue to listen to our cardmembers as we develop our award-winning online customer experience platforms.”
TheJ.D. Power 2022 U.S. Credit Card Mobile App Satisfaction Study collected feedback from 3,252 credit card app users, measuring the level of satisfaction among cardmembers who had their primary credit card issuer’s app installed on their smartphone and had used the app in the previous 30 days. Discover cardmembers who used the company’s app ranked it highly across all four of the major categories comprising the study including: Visual Appeal, Information/Content, Speed, and Navigation.
Discover’s mobile app and Discover.com provide cardmembers:
Secure and reliable account management tools, including ability to freeze account, make a payment or manage digital payment methods
On-demand access to suite of card benefits, including FICO Credit Scorecard and the new Online Privacy Protection product
Quick and easy access to account activity and rewards balances
Track and review activity throughout the year with Spend Analyzer feature
TheJ.D. Power 2022 U.S. Online Credit Card Satisfaction Study surveyed 3,295 U.S. residents who had an online account set up with their primary credit card to access from a computer and had used the primary credit card’s website in the previous 30 days. Discover cardmembers who used Discover.com ranked it high in all four major categories including: Visual Appeal, Information/Content, Speed, and Navigation.
This is the third time (2017 and 2019) Discover’s mobile app ranked highest in the U.S. Credit Card Mobile App Satisfaction Study.
Discover Financial Services (NYSE: DFS) is a digital banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover® card, America's cash rewards pioneer, and offers private student loans, personal loans, home loans, checking and savings accounts and certificates of deposit through its banking business. It operates the Discover Global Network® comprised of Discover Network, with millions of merchants and cash access locations; PULSE®, one of the nation's leading ATM/debit networks; and Diners Club International®, a global payments network with acceptance around the world. For more information, visit www.discover.com/company.
