Empowering Farmers Through Innovation: John Deere Expands Self-Repair Solutions, Furthering Farmer Independence
John Deere (NYSE:DE) has announced a significant expansion of its self-repair solutions, enabling customers and independent repair technicians to reprogram Deere-manufactured electronic controllers. The new capabilities will be integrated into the John Deere Operations Center™, offering comprehensive diagnostic and repair tools while maintaining machine reliability, safety, and compliance.
The company plans to launch these enhanced repair solutions in the U.S. and Canada by the second half of 2025, following a customer and independent repair technician pilot program. This initiative builds upon Deere's existing suite of tools, including the John Deere Bookstore, Quick Reference Guides, Shop.Deere.com, Customer Service ADVISOR™, and Equipment Mobile app.
According to Denver Caldwell, Vice President of Aftermarket and Customer Support, this expansion aligns with Deere's commitment to improving the equipment ownership experience through both dealer support and self-repair resources, aiming to minimize unplanned downtime and enhance operational productivity and profitability.
John Deere (NYSE:DE) ha annunciato un'importante espansione delle sue soluzioni di autocarrozzeria, consentendo ai clienti e ai tecnici di riparazione indipendenti di riprogrammare i controllori elettronici prodotti dalla Deere. Le nuove capacità saranno integrate nel John Deere Operations Center™, offrendo strumenti diagnostici e di riparazione completi, mantenendo la affidabilità, la sicurezza e la conformità delle macchine.
L'azienda prevede di lanciare queste soluzioni di riparazione avanzate negli Stati Uniti e in Canada nella seconda metà del 2025, dopo un programma pilota per i clienti e i tecnici di riparazione indipendenti. Questa iniziativa si basa sulla suite di strumenti esistenti di Deere, inclusi il John Deere Bookstore, le Guide di Riferimento Rapido, Shop.Deere.com, Customer Service ADVISOR™ e l'app Mobile per Attrezzature.
Secondo Denver Caldwell, Vicepresidente del Settore Postvendita e Supporto Clienti, questa espansione è in linea con l'impegno di Deere nel migliorare l'esperienza di possesso dell'attrezzatura attraverso sia il supporto dei concessionari che le risorse di autocarrozzeria, puntando a ridurre i tempi di inattività non pianificati e migliorare la produttività operativa e la redditività.
John Deere (NYSE:DE) ha anunciado una expansión significativa de sus soluciones de autodiagnóstico, permitiendo a los clientes y técnicos de reparación independientes reprogramar los controladores electrónicos fabricados por Deere. Las nuevas capacidades se integrarán en el Centro de Operaciones John Deere™, ofreciendo herramientas de diagnóstico y reparación completas, manteniendo la fiabilidad, la seguridad y el cumplimiento de la máquina.
La compañía planea lanzar estas soluciones de reparación mejoradas en EE. UU. y Canadá para la segunda mitad de 2025, tras un programa piloto con clientes y técnicos de reparación independientes. Esta iniciativa se basa en la suite de herramientas existente de Deere, incluyendo la Librería John Deere, las Guías de Referencia Rápida, Shop.Deere.com, Customer Service ADVISOR™ y la aplicación móvil de Equipos.
Según Denver Caldwell, Vicepresidente de Postventa y Soporte al Cliente, esta expansión se alinea con el compromiso de Deere de mejorar la experiencia de propiedad del equipo a través del apoyo de concesionarios y recursos de autodiagnóstico, buscando minimizar el tiempo de inactividad no planificado y aumentar la productividad operativa y la rentabilidad.
존 디어 (NYSE:DE)는 자가 수리 솔루션의 주요 확대를 발표하며, 고객과 독립 수리 기술자가 존 디어에서 제조한 전자 제어기를 재프로그램할 수 있게 합니다. 새로운 기능은 존 디어 운영 센터™에 통합되어, 기계의 신뢰성, 안전 및 규정 준수를 유지하면서 포괄적인 진단 및 수리 도구를 제공합니다.
회사는 고객 및 독립 수리 기술자를 위한 파일럿 프로그램을 거친 후, 2025년 하반기까지 미국과 캐나다에서 이러한 향상된 수리 솔루션을 출시할 계획입니다. 이 이니셔티브는 존 디어의 기존 도구 모음을 기반으로 하며, 여기에는 존 디어 서점, 빠른 참조 가이드, Shop.Deere.com, 고객 서비스 ADVISOR™, 및 장비 모바일 앱이 포함됩니다.
덴버 콜드웰 aftermarket 및 고객 지원 부사장에 따르면, 이번 확장은 딜러 지원과 자가 수리 자원을 통해 장비 소유 경험을 개선하려는 존 디어의 약속과 일치하며, 계획하지 않은 다운타임을 최소화하고 운영 생산성과 수익성을 향상시키는 것을 목표로 합니다.
John Deere (NYSE:DE) a annoncé une expansion significative de ses solutions de réparation autonome, permettant aux clients et aux techniciens de réparation indépendants de reprogrammer les contrôleurs électroniques fabriqués par Deere. Les nouvelles capacités seront intégrées dans le Centre d'Opérations John Deere™, offrant des outils de diagnostic et de réparation complets tout en maintenant la fiabilité, la sécurité et la conformité des machines.
La société prévoit de lancer ces solutions de réparation améliorées aux États-Unis et au Canada dans la seconde moitié de 2025, après un programme pilote avec des clients et des techniciens de réparation indépendants. Cette initiative s'appuie sur la suite d'outils existante de Deere, y compris la Librairie John Deere, les Guides de Référence Rapide, Shop.Deere.com, le Customer Service ADVISOR™ et l'application Mobile pour Équipements.
Selon Denver Caldwell, vice-président du marché des pièces de rechange et du support client, cette expansion s'aligne avec l'engagement de Deere à améliorer l'expérience de possession d'équipements à travers le soutien des concessionnaires et des ressources de réparation autonome, visant à minimiser les temps d'arrêt imprévus et à améliorer la productivité opérationnelle et la rentabilité.
John Deere (NYSE:DE) hat eine bedeutende Erweiterung seiner Selbstreparaturlösungen angekündigt, die es Kunden und unabhängigen Reparaturtechnikern ermöglichen, von Deere hergestellte elektronische Steuerungen neu zu programmieren. Die neuen Funktionen werden in das John Deere Operations Center™ integriert, das umfassende Diagnose- und Reparaturwerkzeuge bietet, während die Zuverlässigkeit, Sicherheit und Compliance der Maschinen gewahrt bleibt.
Das Unternehmen plant, diese erweiterten Reparaturlösungen in der zweiten Hälfte des Jahres 2025 in den USA und Kanada einzuführen, nachdem ein Pilotprogramm mit Kunden und unabhängigen Reparaturtechnikern durchgeführt wurde. Diese Initiative baut auf Deeres bestehendem Werkzeugangebot auf, das die John Deere Buchhandlung, Quick Reference Guides, Shop.Deere.com, Customer Service ADVISOR™ und die Mobile App für Geräte umfasst.
Laut Denver Caldwell, Vizepräsident für Aftermarket und Kundenunterstützung, steht diese Erweiterung im Einklang mit Deeres Engagement, die Erfahrung beim Besitz von Equipment durch sowohl Unterstützung durch Händler als auch Selbstreparaturressourcen zu verbessern, mit dem Ziel, ungeplante Ausfallzeiten zu minimieren und die betriebliche Produktivität und Rentabilität zu steigern.
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These new capabilities will be integrated into the John Deere Operations Center™ and will offer more comprehensive solutions for diagnosing and repairing equipment while ensuring machine reliability, safety, and compliance.
"John Deere has a long-standing commitment to enhancing our customers' ability to repair their equipment. Consistent with that commitment, we've continued to deliver new and enhanced solutions designed to improve that experience," said Denver Caldwell, Vice President of Aftermarket and Customer Support. "As our equipment has become more technologically advanced, so too have the repair tools needed to advance customer capabilities. We are committed to offering customers the best equipment ownership experience, both in the form of world-class dealer support and extensive self-repair resources. This offering advances our goal of minimizing customers' unplanned downtime and enables them to be more productive and profitable in their operations."
For years, John Deere has invested in enhanced solutions and is excited to take the next step as we continue to gather feedback from customers through the development process to complete our pilot. The customer and independent repair technician pilot will set the stage for launch in the
Commitment to Repairability
For decades, John Deere has empowered customers to take control of their repair and maintenance needs, from publishing operator, diagnostic, and technical manuals, to selling parts over the counter to customers and independent repair shops to developing digital tools like Customer Service ADVISOR™. John Deere's latest expansion will offer a more user-friendly, centralized platform for self-repair. As a leader in agricultural and construction technology as well as customer support, John Deere is committed to further enhancing machine ownership for a new generation.
Expanding Existing Tools and Resources
In addition to the new solution, John Deere has an expansive suite of tools currently that support customers throughout their machine ownership journey, including:
- John Deere Bookstore for viewing operators' manuals for free and purchasing technical manuals;
- Quick Reference Guides and instructional videos for maintenance tips;
- Shop.Deere.com for finding and purchasing parts online;
- John Deere Operations Center™ for managing farm data, maintenance, and machine information;
- Customer Service ADVISOR™ for digital manuals, and for clearing and refreshing codes, taking diagnostic readings, and performing limited calibrations; and
- Equipment Mobile this free app is a one-stop-shop for machine information including operators and parts manuals, maintenance plans, quick reference information, trouble code lookup, and software updates on select 4G connected machines.
Innovating to Enhance Machine Ownership
John Deere is an industry leader in self-repair resources for customers and remains committed to future investments that enable customer and independent repair technicians to improve machine uptime. Recent enhancements demonstrate the ongoing commitment to continuous improvement, empowering equipment owners and improving machine ownership worldwide. John Deere will continue to innovate, making it easier for customers to work on their machines and their systems to keep them up and running when they need them the most.
To learn more about John Deere's commitment to customer uptime and repairability, visit Deere.com/repair.
About John Deere
Deere & Company (www.JohnDeere.com) is a global leader in the delivery of agricultural, construction, and forestry equipment. We help our customers push the boundaries of what's possible in ways that are more productive and sustainable to help life leap forward. Our technology-enabled products are just some of the ways we help meet the world's increasing need for food, shelter, and infrastructure. Deere & Company also provides financial services through John Deere Financial.
For more information on Deere & Company, visit us at www.deere.com/en/news/.
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SOURCE John Deere Company
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