Piraeus Migrates Majority of its ATM Network to Diebold Nixdorf's DN Series® Cash Recyclers

Rhea-AI Summary

Diebold Nixdorf (NYSE: DBD) announced a significant development in its partnership with Piraeus, a Greek financial services company. By the end of 2024, Piraeus will have replaced over 1,200 self-service devices in its branches with DN Series® cash recycling ATMs. This move follows Piraeus' initial adoption of 300 DN Series ATMs in 2021, with an additional 928 units purchased since then, including nearly 400 in 2024.

The new ATMs will offer cash recycling technology, which reduces cash management costs and creates a closed-loop recycling environment. The entire fleet will also feature NFC payment capability for contactless transactions. The DN Series ATMs are powered by DN AllConnectSM Data Engine, utilizing AI and machine learning to maximize performance and availability.

Positive

• Piraeus is replacing over 1,200 self-service devices with DN Series® cash recycling ATMs
• Cash recycling technology reduces cash management costs and extends cash-in-transit intervals
• NFC payment capability added across the entire ATM fleet
• DN AllConnectSM Data Engine uses AI to maximize fleet performance and availability
• Partnership expansion reinforces Diebold Nixdorf's position in the banking technology market

Negative

• None.

Insights

Financial Technology Analyst

Piraeus Bank's migration to Diebold Nixdorf's DN Series® Cash Recyclers represents a significant shift in ATM technology adoption. This move aligns with the global trend of banks optimizing their branch networks and enhancing self-service capabilities. The implementation of cash recycling technology offers several benefits:

• Operational efficiency: Reduces cash management costs and extends cash-in-transit intervals
• Customer experience: Provides convenient cash management services and NFC payment capabilities
• Sustainability: Decreases carbon emissions through optimized cash logistics
• Accessibility: Improves services for customers with various abilities

The integration of DN AllConnectSM Data Engine, leveraging AI and machine learning, is particularly noteworthy. This proactive maintenance approach could significantly improve ATM uptime and reduce operational costs. For Diebold Nixdorf, this large-scale deployment strengthens its position in the European banking technology market and could lead to similar contracts with other financial institutions.

Banking Operations Specialist

This partnership between Piraeus and Diebold Nixdorf exemplifies a strategic approach to branch transformation. By replacing over 1,200 self-service devices with advanced cash recycling ATMs, Piraeus is effectively:

• Shifting transactions from tellers to self-service channels, potentially reducing staffing costs
• Improving cash flow management within its branch network
• Enhancing security measures against physical and cyber threats

The adoption of NFC payment capability across the entire fleet is a forward-thinking move, catering to the growing preference for contactless transactions. This comprehensive upgrade positions Piraeus at the forefront of banking technology in Greece, potentially giving them a competitive edge. For investors, this signals Piraeus's commitment to technological innovation and operational efficiency, which could translate to improved financial performance in the medium to long term.

Cash recycling technology streamlines operations, reduces costs and improves the sustainability of the bank's ATM fleet.

NORTH CANTON, Ohio, Oct. 21, 2024 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop, today announced a pivotal development in its long-standing partnership with Piraeus, a Greek multinational financial services company. By the end of 2024, Piraeus will have replaced its fleet of more than 1,200 self-service devices located inside the bank's branches with DN Series^® cash recycling ATMs. The ATMs will provide Piraeus customers the ability to conveniently manage their cash while giving the bank a proven platform to move many transactions from inside the branch to the self-service channel in support of its branch transformation program.

In 2021, Piraeus was the first financial institution in Greece to widely adopt automated cash recycling by deploying more than 300 DN Series ATMs. The innovative bank is committed to providing the highest level of customer experience and chose to further invest in the technology by purchasing an additional 928 DN Series ATMs since 2021, including nearly 400 units in 2024. Adopting the trends and demands of banking, the bank will now also offer customers NFC payment capability across its entire fleet, which enables contactless payments.

Cash recycling reduces the bank's cash management costs by accepting, storing, and recirculating cash deposited in the ATM. Creating a closed-loop recycling environment that automatically moves money through the system provides the additional advantages of extending cash-in-transit (CIT) intervals and drastically reducing carbon emissions throughout the ATMs' lifespan.

Piraeus, a financial institution deeply sensitive to providing accessible services for customers of various abilities, chose DN Series after highly evaluating its design. Diebold Nixdorf developed its DN Series ATMs with accessibility as an integral part of the design process.

The DN Series ATMs are powered by DN AllConnect^SM Data Engine, which leverages the power of artificial intelligence (AI) and machine learning to maximize fleet performance and availability. By analyzing data patterns, trends and leading indicators, DN AllConnect Data Engine can identify an impending failure, triggering a proactive service call to avoid a future outage. This helps decrease the number of incidents, shorten resolution time and guarantee market-leading availability. In addition, DN Series includes enhanced security features to protect from traditional and emerging physical and cyber threats.

Harry Margaritis, group chief operating officer at Piraeus, said: "We are committed to continuously improving the experience we offer to our customers. By adopting a proven cash recycling technology across all our branches, we aim to offer a higher service level to our customers while at the same time improving operational efficiency."

Joe Myers, executive vice president of Global Banking at Diebold Nixdorf, said: "In today's banking environment, it's critical for financial institutions to reduce costs while expanding their offerings for customers. We're thrilled that every Piraeus branch across Greece will be equipped with DN Series ATMs, providing customers with the latest in cash recycling technology. Our continued partnership with Piraeus further reinforces that frictionless physical and digital experiences should be of paramount importance to financial institutions and their customers across the globe."

About Piraeus 
Piraeus Bank S.A., is headquartered in Athens, and has approximately 7.5 thousand employees. The Piraeus Group's total assets stood at €76.6billion on 30.06.2024. Piraeus Bank was founded in 1916. Today it represents the leading Bank in Greece in terms of customer loans and deposits. It maintains the largest distribution network in Greece and offers a vast array of financial products and services to 6 million customers.

About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit www.DieboldNixdorf.com for more information.

X: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf

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SOURCE Diebold Nixdorf, Incorporated

FAQ

How many DN Series ATMs will Piraeus deploy by the end of 2024?

Piraeus will replace over 1,200 self-service devices with DN Series® cash recycling ATMs by the end of 2024.

What new feature will be added to Piraeus' entire ATM fleet?

Piraeus will add NFC payment capability across its entire ATM fleet, enabling contactless payments.

How does the DN AllConnectSM Data Engine improve ATM performance for Piraeus?

The DN AllConnectSM Data Engine uses AI and machine learning to analyze data patterns, identify potential failures, and trigger proactive service calls, improving ATM availability and performance.

What are the benefits of cash recycling technology for Piraeus (DBD)?

Cash recycling technology reduces cash management costs, extends cash-in-transit intervals, and reduces carbon emissions throughout the ATMs' lifespan.