Crexendo’s NetSapiens Platform Awarded 2024 Generative AI Expo Product of the Year Award
Crexendo's NetSapiens platform has been awarded the 2024 Generative AI Expo Product of the Year Award by TMC. The platform, serving over 5 million users, integrates AI technology to enhance customer communications through features like NetSapiens Voice Studio, which creates automated personalized greetings and messages. The system provides real-time transcripts with sentiment analysis, call topic summaries, and AI-powered voicemail transcription.
The platform grows at more than 2X the industry average and offers service providers a unique business model without traditional per-seat fees, enabling rapid scaling and migration from legacy systems.
La piattaforma NetSapiens di Crexendo ha ricevuto il Premio Prodotto dell'Anno Expo AI Generativa 2024 da TMC. La piattaforma, che serve oltre 5 milioni di utenti, integra la tecnologia AI per migliorare la comunicazione con i clienti attraverso funzionalità come NetSapiens Voice Studio, che crea saluti e messaggi automatizzati personalizzati. Il sistema fornisce trascrizioni in tempo reale con analisi del sentiment, riassunti dei temi delle chiamate e trascrizione delle voicemail potenziata dall'AI.
La piattaforma cresce a un tasso superiore a 2 volte la media del settore e offre ai fornitori di servizi un modello di business unico senza le tradizionali spese per postazione, consentendo una rapida scalabilità e migrazione da sistemi legacy.
La plataforma NetSapiens de Crexendo ha sido galardonada con el Premio Producto del Año Expo de IA Generativa 2024 por TMC. La plataforma, que atiende a más de 5 millones de usuarios, integra tecnología de inteligencia artificial para mejorar las comunicaciones con los clientes a través de características como NetSapiens Voice Studio, que crea saludos y mensajes automatizados personalizados. El sistema proporciona transcripciones en tiempo real con análisis de sentimientos, resúmenes de temas de llamadas y transcripción de buzones de voz impulsada por IA.
La plataforma crece a más de 2 veces la media del sector y ofrece a los proveedores de servicios un modelo de negocio único sin tarifas tradicionales por usuario, permitiendo una rápida escalabilidad y migración desde sistemas heredados.
Crexendo의 NetSapiens 플랫폼이 TMC에서 2024 생성적 AI 엑스포 올해의 제품 상을 수상했습니다. 500만 명 이상의 사용자를 지원하는 이 플랫폼은 NetSapiens Voice Studio와 같은 기능을 통해 고객 통신을 향상시키기 위해 AI 기술을 통합하여 자동화된 개인화된 인사말과 메시지를 생성합니다. 이 시스템은 실시간 전사, 감정 분석, 통화 주제 요약 및 AI 기반 음성 메일 전사를 제공합니다.
플랫폼은 업계 평균의 2배 이상의 성장률을 기록하며, 전통적인 좌석 요금 없이 서비스 제공업체에게 독특한 비즈니스 모델을 제공하여 Legacy 시스템에서의 빠른 확장과 마이그레이션을 가능하게 합니다.
La plateforme NetSapiens de Crexendo a été récompensée par le Prix du Produit de l'Année de l'Expo IA Générative 2024 décerné par TMC. La plateforme, qui dessert plus de 5 millions d'utilisateurs, intègre la technologie de l'IA pour améliorer les communications avec les clients grâce à des fonctionnalités telles que NetSapiens Voice Studio, qui crée des salutations et des messages automatisés personnalisés. Le système fournit des transcriptions en temps réel accompagnées d'analyses de sentiments, de résumés des sujets des appels et de la transcription de messageries vocales alimentée par l'IA.
La plateforme connaît une croissance supérieure à 2 fois la moyenne du secteur et offre aux prestataires de services un modèle économique unique sans frais traditionnels par utilisateur, permettant une montée en charge rapide et une migration depuis des systèmes hérités.
Die NetSapiens-Plattform von Crexendo wurde mit dem 2024 Generative AI Expo Produkt des Jahres Award von TMC ausgezeichnet. Die Plattform, die über 5 Millionen Benutzer bedient, integriert KI-Technologie zur Verbesserung der Kundenkommunikation durch Funktionen wie das NetSapiens Voice Studio, das automatisierte, personalisierte Grüße und Nachrichten erstellt. Das System bietet Echtzeit-Transkriptionen mit Stimmungsanalysen, Zusammenfassungen von Anrufthemen und KI-gestützte Voicemail-Transkriptionen.
Die Plattform wächst mit mehr als 2x dem Branchendurchschnitt und bietet Dienstanbietern ein einzigartiges Geschäftsmodell ohne traditionelle Gebühren pro Arbeitsplatz, was eine schnelle Skalierung und Migration von Altsystemen ermöglicht.
- Platform serves over 5 million users
- Growth rate exceeds 2X industry average
- Received prestigious industry award for AI technology
- Business model eliminates per-seat fees, enabling faster scaling for service providers
- None.
Insights
The 2024 Generative AI Expo Product of the Year Award for Crexendo's NetSapiens platform, while prestigious, represents a routine industry recognition without direct financial implications. The platform's growth metrics of 2X industry average and 5 million+ users are noteworthy, but these appear to be existing statistics rather than new developments. The removal of per-seat charges and AI features like Voice Studio are part of the existing business model rather than new announcements.
While the AI capabilities demonstrate technological competitiveness, this award announcement alone is unlikely to materially impact stock performance or company financials in the short term. For a company with a
PHOENIX, AZ / ACCESSWIRE / November 18, 2024 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communication as service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes, is proud to announce that its NetSapiens platform has been honored with the 2024 Generative AI Expo Product of the Year Award by TMC, a global, integrated media company. This award recognizes cutting-edge innovation in generative AI technology and its impact on cloud communications.
Crexendo's NetSapiens platform, which boasts well over 5 million users, continues to outpace the competition by growing at more than 2X the industry average. This accolade reflects Crexendo's commitment to pushing boundaries and delivering advanced solutions that empower service providers with unmatched scalability, flexibility, and AI-driven intelligence. Crexendo remains a leading destination for those migrating to a more forward-thinking, AI-powered solution.
Crexendo's award-winning NetSapiens platform utilizes generative AI to enhance customer communication and service delivery. With the NetSapiens Voice Studio, AI automatically analyzes a customer's business and value propositions to create personalized Auto Attendant greetings, on-hold messaging, and contact center queue messaging in a variety of AI-generated voices. Once calls are answered, the platform delivers real-time transcripts that include sentiment analysis and call topic summaries, enabling easy call review and insight extraction. If a call is missed, AI transcribes voicemails and delivers them in multiple formats for quick disposition. This AI integration into cloud communications streamlines workflows, making it easier for service providers to scale and enhance service delivery.
"Winning TMC's Generative AI Expo Product of the Year Award is a powerful testament to our commitment to providing the best software and services in the industry. This award highlights our ability to stay on the leading edge of technology particularly in AI content. This recognition underscores how AI is a major focus for us to help empower our partners to revolutionize customer engagement, streamline end user operations, and supercharge productivity like never before" said Jeff Korn, CEO & Chairman of Crexendo. "Our platform's success stems from the combination of world-class technology and a business model that allows our providers to scale without traditional per-seat fees-enabling us to grow our user base exponentially."
As service providers face increased pressure to modernize their communications infrastructure, Crexendo's NetSapiens platform stands as a trusted, AI-powered solution that not only supports seamless migrations from other platforms, but also empowers businesses to innovate and thrive in the next era of cloud communications. The NetSapiens platform continues to provide service providers a comprehensive suite of services that help businesses of all sizes to work more efficiently, reduce costs, and enhance their customer experience.
By removing per-seat charges to service providers, the platform offers a unique and cost-effective solution, enabling service providers to grow and scale quickly-whether they are migrating from legacy systems or modernizing their current platforms.
Safe Harbor Statement
This press release contains forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for such forward-looking statements. The words "believe," "expect," "anticipate," "estimate," "will" and other similar statements of expectation identify forward-looking statements. Specific forward-looking statements in this press release include information about Crexendo (i) believing that winning TMC's Generative AI Expo Product of the Year Award is a powerful testament to its commitment to providing the best software and services in the industry; (ii) that this award highlights the ability to stay on the cutting edge of technology particularly in AI content; (iii) this recognition underscores how AI is a major focus for to help empower partners to revolutionize customer engagement, streamline end user operations, and supercharge productivity like never before ; (iv) the platform's success stems from the combination of world-class technology and a business model that allows providers to scale without traditional per-seat fees-enabling the Company to grow our user base exponentially.
For a more detailed discussion of risk factors that may affect Crexendo's operations and results, please refer to the company's Form 10-K for the year ended December 31, 2023, and quarterly Form 10-Qs as filed with the SEC. These forward-looking statements speak only as of the date on which such statements are made, and the company undertakes no obligation to update such forward-looking statements, except as required by law.
About Crexendo®
Crexendo, Inc. is an award-winning software technology company that is a premier provider of cloud communication platform software and unified communications as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes. Our cloud communications software solutions currently support over five million end users globally, through an extensive network of over 230 cloud communication platform software subscribers and our direct retail offering.
Company Contact
Crexendo, Inc.
Doug Gaylor
President and Chief Operating Officer
602-732-7990
dgaylor@crexendo.com
SOURCE: Crexendo, Inc.
View the original press release on accesswire.com
FAQ
What award did Crexendo (CXDO) win in 2024?
How many users does Crexendo's (CXDO) NetSapiens platform have?
What are the key AI features of Crexendo's (CXDO) NetSapiens platform?
