Seabourn Announces Upcoming Voyage Cancellations For Three Ships As Part Of Pause In Global Ship Operations
Seabourn announced the cancellation of upcoming voyages for three cruise ships: Seabourn Encore (until Nov 25, 2020), Seabourn Ovation (until Dec 20, 2020), and Seabourn Sojourn (through May 24, 2021). This decision aims to proactively manage operations amid the ongoing COVID-19 situation. Guests will receive 125% Future Cruise Credit or refunds depending on their payment status. The company emphasizes the priority of health and safety and will communicate changes to all affected guests.
- Guests can receive 125% Future Cruise Credit, encouraging future bookings.
- Health and safety are prioritized, potentially enhancing customer trust.
- Cancellation of voyages indicates ongoing operational challenges due to COVID-19.
- Impact on revenue due to extended pause in cruise services.
SEATTLE, Aug. 10, 2020 /PRNewswire/ -- Seabourn, the ultra-luxury travel experience, announced today that it will cancel upcoming voyages for three cruise ships in its fleet as a part of its pause in global ship operations.
The announcement applies to Seabourn Encore, Seabourn Ovation, and Seabourn Sojourn with each ship having a different "effective through" date. Specific details are as follows:
- Seabourn Encore: with its operations pause effective through November 25, 2020.
- Seabourn Ovation: with its operations pause effective through December 20, 2020.
- Seabourn Sojourn: paused through World Cruise 2021, with its operations pause effective through May 24, 2021.
The brand had previously announced a pause in its global ship operations from March 14 to November 20, 2020, depending on the ship, effectively cancelling all voyages scheduled to operate during that timeframe. The decision to cancel additional voyages is a proactive action to deal with the circumstances continuing to evolve from the global response to the COVID-19 situation.
"We've been saying for some time that our resumption of service will come gradually, and this action reflects that discussion. The health, safety and well-being of our guests, crew and the people in destinations we visit remain a top priority," said Josh Leibowitz, president of Seabourn. "Like many who watch the travel industry, we are encouraged by the signs emerging around the world that point to travel's progress toward return. When our expert science and medical advisors and our destinations support the ability to resume travel on Seabourn, we'll be ready."
Seabourn will be communicating changes for voyages scheduled to depart in the extension timeframe with all booked guests and their travel advisors.
Guests currently confirmed on Seabourn Sojourn's 2021 World Cruise will be automatically re-accommodated in the same suite on Seabourn Sojourn's 2022 World Cruise, at rate paid, within 30 days.
Guests with impacted cruises (except World Cruise 2021) will automatically be cancelled and all guests will receive Bonus Future Cruise Credits. They can also request a full refund of monies paid to Seabourn. Specific details are as follows:
- Paid in Full: those guests paid in full will receive
125% Future Cruise Credit of the base cruise fare paid to Seabourn. Guests can also request a full refund of the monies paid to Seabourn.
- Under Deposit: those guests with bookings under deposit will receive a Future Cruise Credit valued at
125% of the deposit amount paid. Guests can also request a full refund of the monies paid to Seabourn.
The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The amount of non-cruise fare purchases may be transferred to a new booking. Alternatively, guests may request a refund of the monies paid to Seabourn, which will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent specific details applicable to their booking. Seabourn asks guests and travel advisors to use the online resources available on its website first rather than calling the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
For reservations or more information about Seabourn, please contact Seabourn at 1-800-929-9391 or visit www.seabourn.com.
About Seabourn:
Ultra-luxury Seabourn currently operates a fleet of five modern ships and is a proud member of World's Leading Cruise Lines. The exclusive alliance also includes Carnival Cruise Lines, Holland America Line, Princess Cruises, Cunard Line, Costa Cruises, AIDA, P&O Cruises UK, and P&O Cruises Australia. Seabourn is a brand of Carnival Corporation and plc (NYSE/LSE: CCL and NYSE: CUK). Seabourn is the official cruise partner of UNESCO World Heritage under a multi-year agreement to help promote sustainable tourism at World Heritage sites around the world.
Find Seabourn on Twitter, Facebook, Instagram, YouTube and Pinterest.
Notes to Editors:
Seabourn is consistently ranked among the world's top travel choices by professional critics and the discerning readers of prestigious travel publications such as Departures, Travel + Leisure and Condé Nast Traveler. Its stylish, distinctive cruising vacations are renowned for:
- Intimate ships with a private club atmosphere
- Intuitive, personalized service provided by staff passionate about exceeding guests expectations
- Curated voyages to all seven continents delivering award-winning experiences
- All ocean-front suites, luxuriously appointed
- Complimentary premium spirits and fine wines available on board at all times
- Welcome Champagne and complimentary in-suite bar stocked with your preferences
- Tipping is neither required, nor expected
- Finest resort at sea that is masterfully designed
- World-class dining, further enhanced through a culinary partnership with Chef Thomas Keller
- All dining venues are complimentary, dine where, when and with whom you wish
- Seabourn Conversations, connecting with visionary experts
- Ventures by Seabourn™, optional shore excursions, enhance and extend your experience in select destinations*^
- Select purposeful and sustainable travel experiences as the Official Cruise Partner of UNESCO*
- Spa & Wellness with Dr. Andrew Weil, featuring an exclusive mindful living program*
- An evening entertainment experience in collaboration with Sir Tim Rice†
- Committed to environmental stewardship and sustainability
*Optional programs, for additional charge
^Available on Seabourn Odyssey, Seabourn Sojourn, Seabourn Quest, Seabourn Encore, Seabourn Ovation
†Not available on board Seabourn Venture
View original content:http://www.prnewswire.com/news-releases/seabourn-announces-upcoming-voyage-cancellations-for-three-ships-as-part-of-pause-in-global-ship-operations-301109359.html
SOURCE Seabourn
FAQ
What ships are affected by Seabourn's cancellation announcement?
What is the reason for Seabourn's voyage cancellations?
How will guests be compensated for cancelled voyages on Seabourn?
What are the specific cancellation dates for Seabourn's ships?
When can guests use their Future Cruise Credit from Seabourn?
