Seabourn Announces Additional 2021 Voyage Cancellations
Seabourn has announced the cancellation of select 2021 voyages for the Seabourn Odyssey and Seabourn Quest as part of a strategy for resuming operations post-pandemic. Cancellations for the Odyssey span from January 16 to November 5, while the Quest sees cancellations for voyages over 7 days from July 22 to November 6. Guests affected will receive 125% Future Cruise Credits or can opt for a full refund. This decision aligns with CDC guidelines for U.S. port call sailings.
- Guests with canceled voyages will automatically receive 125% Future Cruise Credits.
- Opportunity for Seabourn to comply with CDC guidelines ahead of a return to service.
- Cancellations may lead to decreased short-term revenue.
- Potential loss of customer loyalty due to disruption in planned itineraries.
SEATTLE, Nov. 20, 2020 /PRNewswire/ -- Seabourn, the ultra-luxury resort at sea, announced today that it will cancel a series of 2021 voyages for two ships in its fleet as part of a broader redeployment in preparation for an eventual return to service.
The cancellations come while the brand works to implement its plan to resume guest operations, which includes meeting the requirements of the Framework for Resuming Cruise Ship Operations order issued by the U.S. Centers for Disease Control and Prevention (CDC) for sailings with U.S. port calls.
The cancellation announcement applies to select itineraries on Seabourn Odyssey and Seabourn Quest. Specific details are as follows:
- Seabourn Odyssey: with select voyages cancelled from January 16, 2021 – November 5, 2021. Seven-day Alaska/British Columbia and the Pacific Coast sailings have not been cancelled.
- Seabourn Quest: with voyages longer than 7 days and calling on a U.S. port cancelled from July 22, 2021 – November 6, 2021.
"We're fully committed to meeting the requirements necessary to bring guests back to our ships, including those issued by the CDC," said Josh Leibowitz, president of Seabourn. "Our team is grateful for the continued support we are seeing from guests, the travel advisor community, our partners and everyone with an interest in the hundreds of destinations we visit. Stay tuned for releases of alternative voyage options in the months ahead as conditions permit."
Guests with impacted cruises will automatically be cancelled and all guests will receive Bonus Future Cruise Credits. They can also request a full refund of monies paid to Seabourn. Specific details are as follows:
- Paid in Full: those guests paid in full will receive
125% Future Cruise Credit of the base cruise fare paid to Seabourn. Guests can also request a full refund of the monies paid to Seabourn. - Under Deposit: those guests with bookings under deposit will receive a Future Cruise Credit valued at
125% of the deposit amount paid. Guests can also request a full refund of the monies paid to Seabourn.
The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The amount of non-cruise fare purchases may be transferred to a new booking. Alternatively, guests may request a refund of the monies paid to Seabourn, which will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent specific details applicable to their booking. Seabourn asks guests and travel advisors to use the online resources available on its website first rather than calling the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
For reservations or more information about Seabourn, please contact Seabourn at 1-800-929-9391 or visit www.seabourn.com.
About Seabourn:
Ultra-luxury Seabourn currently operates a fleet of five modern ships with two under construction and is a proud member of World's Leading Cruise Lines. The exclusive alliance also includes Carnival Cruise Lines, Holland America Line, Princess Cruises, Cunard Line, Costa Cruises, AIDA, P&O Cruises UK, and P&O Cruises Australia. Seabourn is a brand of Carnival Corporation and plc (NYSE/LSE: CCL and NYSE: CUK). Seabourn is the official cruise partner of UNESCO World Heritage under a multi-year agreement to help promote sustainable tourism at World Heritage sites around the world. Our highest responsibility and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, crew, shoreside employees, and the people and communities our ships visit.
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Notes to Editors:
Seabourn is consistently ranked among the world's top travel choices by professional critics and the discerning readers of prestigious travel publications such as Departures, Travel + Leisure and Condé Nast Traveler. Its stylish, distinctive cruising vacations are renowned for:
- Intimate ships with a private club atmosphere
- Intuitive, personalized service provided by staff passionate about exceeding guests expectations
- Curated voyages to all seven continents delivering award-winning experiences
- All ocean-front suites, luxuriously appointed
- Complimentary premium spirits and fine wines available on board at all times
- Welcome Champagne and complimentary in-suite bar stocked with your preferences
- Tipping is neither required, nor expected
- Finest resort at sea that is masterfully designed
- World-class dining, further enhanced through a culinary partnership with Chef Thomas Keller
- All dining venues are complimentary, dine where, when and with whom you wish
- Seabourn Conversations, connecting with visionary experts
- Ventures by Seabourn™, optional shore excursions, enhance and extend your experience in select destinations*^
- Select purposeful and sustainable travel experiences as the Official Cruise Partner of UNESCO*
- Spa & Wellness with Dr. Andrew Weil, featuring an exclusive mindful living program*
- An evening entertainment experience in collaboration with Sir Tim Rice†
- Committed to environmental stewardship and sustainability
*Optional programs, for additional charge
^Available on Seabourn Odyssey, Seabourn Sojourn, Seabourn Quest, Seabourn Encore, Seabourn Ovation
†Not available on board Seabourn Venture
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SOURCE Seabourn
FAQ
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What compensation will guests receive for canceled Seabourn cruises?
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When can guests use their Future Cruise Credits from Seabourn?
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