Nedbank Goes All-In on Hybrid Work with Citrix®

Rhea-AI Summary

Nedbank, South Africa's largest bank, has embraced a permanent remote work model, allowing employees to work from home. This transition is supported by Citrix Systems, Inc. (NASDAQ: CTXS), providing secure access to applications and data. Nedbank utilizes Citrix Virtual Apps and Desktops to enhance productivity for its 18,000 employees, including 2,000 developers in India, ensuring data security through a BYOD model. The implementation of Citrix's SD-WAN solution has significantly reduced data turnaround times from 250ms to 30ms, improving both employee and customer satisfaction.

Positive

• Nedbank adopts a permanent remote work model enhancing employee flexibility.
• Utilization of Citrix Virtual Apps and Desktops enhances productivity for 18,000 employees.
• Significant reduction in data turnaround time from 250ms to 30ms improves service quality.

Negative

• None.

Bank makes permanent shift to new model, leverages digital workspace solutions to provide secure, reliable access to everything employees need to engage and be productive, wherever they happen to be

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)-- Many financial institutions remain skeptical of hybrid work. Nedbank isn’t among them. The largest bank in South Africa has gone all in on the new model, announcing that employees whose jobs do not require them to be in a branch office can work from home on a permanent basis if they choose. And it is using solutions from Citrix Systems, Inc. (NASDAQ: CTXS) to provide them with secure and reliable access to everything they need to get work done, wherever it needs to get done.

The concept of remote work is nothing new for Nedbank. Ten years ago, the forward-thinking institution laid the foundation for it, using Citrix Virtual Apps and Desktops™. And it has been building on it ever since.

Delivering the Future of Work Today

“Long before the pandemic, we saw the need to empower our employees to meet an increasingly digital customer base where they are and provide the superior service they have come to expect from us,” said Mervyn Savary, Nedbank’s Executive Head for End User & Communication Services.

And it turned to Citrix for help. “With Citrix, we can deliver all of the applications and data our team needs to do this anywhere, at any time on any device.”

With Citrix Virtual Apps and Desktops, Nedbank is able to serve up simple, unified access to the systems, information and tools its 18,000 employees need to engage and be productive and dynamically apply security policies so they can work when, where and how they want with the confidence that their applications, information and devices are safe.

Managing a Distributed Workforce

It can also support more than 2,000 India-based developers who access its data using a BYOD model and trust that they too are protected.

“We can spin up 200 developer users in a day, or two, and it's not a big issue for us,” Savary said. “We give them access to the desktop image on Citrix. They use their own devices to connect to us, we set them up and they access our data. Then, when they spin down, the data is still sitting in our datacenter intact, and they don't have anything on their local devices.”

Moving to the Cloud

Regardless of where they are working, employees expect a reliable experience. But like every organization, Nedbank faces challenges in delivering it.

“The landscape has changed, and we are now leveraging predominantly cloud-based applications across our operations,” said Asokan Moodley, Executive Head of End User & Communication Experience. “As a result, we have seen a drastic increase in bandwidth requirements, and have more latency-sensitive applications that require more resilience, stability and quality than ever.”

To overcome these obstacles, Nedbank again turned to Citrix and it’s SD-WAN solution with built in Palo Alto firewall. And it immediately saw results.

“When we implemented Citrix, our banking platform saw a significant improvement in data turnaround time from 250ms down to 30ms,” Moodley said.

This has not only helped Nedbank enhance its employee experience, but increase the satisfaction of its clients. “With a faster response time, we can keep our employees connected and engaged and service customers more quickly to enhance their experience," Moodley said. "It’s a win-win.”

Nedbank is among hundreds of financial services organizations around the world using Citrix solutions to enable secure remote work. To learn more about the institution’s efforts and the success they are achieving, click here.

About Citrix

Citrix (NASDAQ: CTXS) builds the secure, unified digital workspace technology that helps organizations unlock human potential and deliver a consistent workspace experience wherever work needs to get done. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments.

For Citrix Investors:

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20220126005078/en/

Karen Master

Citrix

+1 216-396-4683

Karen.master@citrix.com

Source: Citrix Systems, Inc.

FAQ

What is Nedbank's new work model and how does it relate to Citrix (CTXS)?

Nedbank has shifted to a permanent remote work model, leveraging Citrix's solutions to provide secure access for employees.

How has Citrix (CTXS) improved Nedbank's operational efficiency?

Citrix's SD-WAN solution has reduced data turnaround time from 250ms to 30ms, enhancing operational efficiency.

How many employees are affected by Nedbank's remote work model?

The remote work model affects 18,000 employees at Nedbank, including 2,000 developers based in India.