Canara HSBC Oriental Bank of Commerce Life Insurance Enables Work from Anywhere with Citrix®
Canara HSBC Oriental Bank of Commerce Life Insurance leveraged Citrix's digital workspace solutions to facilitate a smooth transition to remote work amid the COVID-19 pandemic. As the company faced a nationwide lock-down, team members quickly adapted to remote environments, ensuring business continuity and customer service. Citrix's tools enabled secure access to applications, allowing operations to resume within a day for call center employees. The COO emphasized that without these solutions, the fiscal year-end would have suffered significantly.
- Rapid transition to remote work ensured business continuity during COVID-19.
- Citrix's solutions provided secure access to applications, facilitating operations.
- Customer service resumed within one day for remote workers.
- None.
Canara HSBC Oriental Bank of Commerce Life Insurance was two weeks away from closing its fiscal year when COVID-19 hit and a nationwide lock-down was implemented. But the company continued to move forward, accelerating the remote work strategy it had initiated years earlier using digital workspace solutions from Citrix Systems, Inc. (NASDAQ: CTXS).
“The announcement was made one night and within the next two to three days, our team members were at work from their new home environments,” recalls Mr. Sachin Dutta, Chief Operating Officer, Canara HSBC Oriental Bank of Commerce Life Insurance. “And because we already had Citrix in place, we were able to ensure they had secure and reliable access to the applications and information they needed to be successful.”
Enabling Work Anywhere
Using Citrix’s digital workspace and application delivery and security solutions, including Citrix Virtual Apps and Desktops™ and Citrix ADC™, Canara HSBC Oriental Bank of Commerce Life Insurance has created a modern digital workspace through which its team can access the applications and insights they need and prefer to use to get work done, wherever they happen to be. When the pandemic hit, Dutta and his team simply ramped things up so its business could continue without interruption.
“One area in which Citrix really helps is in providing business continuity and the ability to quickly scale, even during unforeseen business disruptions like this pandemic,” Mr. Dutta said.
Within one day of Canara HSBC Oriental Bank of Commerce Life Insurance transitioning its call center employees to remote locations, customers were able to reach them and the services they would expect in a normal scenario resumed. Without Citrix, Mr. Dutta isn’t sure if the outcome would have been the same.
“Had we not implemented the solution several years ago, I can tell you that our year end really would have been a dry period for us and our business would have suffered,” he said.
Creating the Space to Succeed
With Citrix, Canara HSBC Oriental Bank of Commerce Life Insurance can provi
