mecwacare selects Cognizant as strategic delivery partner to launch revolutionary digital transformation program
mecwacare, a Victorian aged care provider, has partnered with Cognizant (Nasdaq: CTSH) for a multi-year digital transformation program. The initiative aims to modernize mecwacare's IT systems, optimize service delivery, and leverage data, analytics, and AI. Cognizant will implement an integrated platform powered by Salesforce and Workday to enhance person-centered care and operational efficiency.
Key objectives include:
- Improving client and workforce experiences
- Enabling data-driven decision-making at the point of care
- Revolutionizing service delivery with a holistic, person-centric approach
- Enhancing operational effectiveness and care quality
This significant investment underscores mecwacare's commitment to innovation and excellence in aged care services, addressing the growing needs of clients and families while strengthening Cognizant's presence in the public sector and health industry.
mecwacare, un fornitore di assistenza agli anziani del Victoria, ha stretto una partnership con Cognizant (Nasdaq: CTSH) per un programma di trasformazione digitale pluriennale. L'iniziativa mira a modernizzare i sistemi IT di mecwacare, ottimizzare la consegna dei servizi e sfruttare dati, analisi e intelligenza artificiale. Cognizant implementerà una piattaforma integrata alimentata da Salesforce e Workday per migliorare l'assistenza centrata sulla persona e l'efficienza operativa.
Gli obiettivi chiave includono:
- Migliorare l'esperienza dei clienti e del personale
- Consentire decisioni basate sui dati al punto di cura
- Rivoluzionare la fornitura dei servizi con un approccio olistico e centrato sulla persona
- Migliorare l'efficacia operativa e la qualità dell'assistenza
Questo significativo investimento sottolinea l'impegno di mecwacare per l'innovazione e l'eccellenza nei servizi per anziani, rispondendo alle crescenti esigenze di clienti e famiglie, rafforzando al contempo la presenza di Cognizant nel settore pubblico e nell'industria della salute.
mecwacare, un proveedor de atención a personas mayores de Victoria, se ha asociado con Cognizant (Nasdaq: CTSH) para un programa de transformación digital de varios años. La iniciativa busca modernizar los sistemas de TI de mecwacare, optimizar la entrega de servicios y aprovechar datos, análisis e inteligencia artificial. Cognizant implementará una plataforma integrada impulsada por Salesforce y Workday para mejorar la atención centrada en la persona y la eficiencia operativa.
Los objetivos clave incluyen:
- Mejorar las experiencias de los clientes y del personal
- Permitir la toma de decisiones basadas en datos en el punto de atención
- Revolucionar la entrega de servicios con un enfoque holístico y centrado en la persona
- Mejorar la efectividad operativa y la calidad de la atención
Esta inversión significativa enfatiza el compromiso de mecwacare con la innovación y la excelencia en los servicios de atención a personas mayores, abordando las crecientes necesidades de clientes y familias mientras fortalece la presencia de Cognizant en el sector público y la industria de la salud.
mecwacare는 빅토리아의 노인 요양 서비스 제공업체로서 Cognizant (Nasdaq: CTSH)와 다년간의 디지털 전환 프로그램 파트너십을 체결했습니다. 이 이니셔티브는 mecwacare의 IT 시스템을 현대화하고, 서비스 제공을 최적화하며, 데이터, 분석 및 인공지능(AI)을 활용하는 것을 목표로 합니다. Cognizant는 Salesforce와 Workday로 구동되는 통합 플랫폼을 구현하여 개인 중심의 돌봄과 운영 효율성을 향상시킬 것입니다.
주요 목표는 다음과 같습니다:
- 고객 및 직원 경험 개선
- 돌봄 지점에서 데이터 기반 의사결정 가능
- 전체론적이며 개인 중심의 서비스 제공 혁신
- 운영 효과성과 돌봄 품질 향상
이 중요한 투자는 mecwacare가 노인 요양 서비스의 혁신과 우수성에 대한 의지를 강조하며, 고객과 가족의 증가하는 필요를 충족하고 Cognizant의 공공 부문 및 건강 산업 내 입지를 강화하는 데 기여합니다.
mecwacare, un fournisseur de soins aux personnes âgées du Victoria, a établi un partenariat avec Cognizant (Nasdaq: CTSH) pour un programme de transformation numérique sur plusieurs années. L'initiative vise à moderniser les systèmes informatiques de mecwacare, à optimiser la prestation des services et à tirer parti des données, des analyses et de l'intelligence artificielle. Cognizant mettra en œuvre une plateforme intégrée alimentée par Salesforce et Workday afin d'améliorer les soins centrés sur la personne et l'efficacité opérationnelle.
Les objectifs clés comprennent :
- Améliorer les expériences des clients et des employés
- Permettre des prises de décision basées sur les données au point de soin
- Révolutionner la prestation des services avec une approche holistique et centrée sur la personne
- Améliorer l'efficacité opérationnelle et la qualité des soins
Ce investissement significatif souligne l'engagement de mecwacare en faveur de l'innovation et de l'excellence dans les services de soins aux personnes âgées, répondant aux besoins croissants des clients et des familles tout en renforçant la présence de Cognizant dans le secteur public et l'industrie de la santé.
mecwacare, ein Anbieter von Altenpflege in Victoria, hat sich mit Cognizant (Nasdaq: CTSH) zu einem mehrjährigen Programm zur digitalen Transformation zusammengetan. Die Initiative zielt darauf ab, die IT-Systeme von mecwacare zu modernisieren, die Servicebereitstellung zu optimieren und Daten, Analysen sowie KI zu nutzen. Cognizant wird eine integrierte Plattform implementieren, die von Salesforce und Workday angetrieben wird, um die personenzentrierte Pflege und die betriebliche Effizienz zu verbessern.
Die Schlüsselziele umfassen:
- Verbesserung der Erfahrungen von Kunden und Mitarbeitern
- Ermöglichung datengestützter Entscheidungsfindung am Ort der Pflege
- Revolutionierung der Servicebereitstellung mit einem ganzheitlichen, personenzentrierten Ansatz
- Steigerung der betrieblichen Effektivität und Pflegequalität
Diese bedeutende Investition unterstreicht das Engagement von mecwacare für Innovation und Exzellenz in der Altenpflege und geht auf die wachsenden Bedürfnisse von Kunden und Familien ein, während sie gleichzeitig die Präsenz von Cognizant im öffentlichen Sektor und im Gesundheitswesen stärkt.
- Strategic partnership with Cognizant for digital transformation
- Implementation of integrated platform powered by Salesforce and Workday
- Potential for improved operational efficiency and service delivery
- Enhanced data-driven decision-making capabilities
- Strengthened position in the aged care sector through innovation
- None.
Insights
This partnership marks a significant leap in digital transformation for the aged care sector. The integration of Salesforce and Workday platforms promises to create a unified ecosystem that could revolutionize service delivery. The focus on data analytics and AI is particularly noteworthy, as it has the potential to enable predictive care models and personalized service delivery.
However, the success of this initiative will largely depend on effective change management and staff training. The transition from fragmented IT systems to a centralized platform may present initial challenges. Moreover, the emphasis on data-driven decision-making at the point of care raises questions about data privacy and ethical AI use in healthcare settings.
This transformation could significantly enhance operational efficiency and care quality in aged care. The "hub" approach, centered on client needs, aligns with the industry's shift towards person-centered care. By leveraging data analytics, mecwacare can potentially optimize resource allocation and improve care outcomes.
However, the success of this initiative hinges on seamless integration of technology with human touch in care delivery. There's a risk of over-reliance on technology, potentially compromising the personal connection important in aged care. Furthermore, the substantial investment in this transformation may impact short-term financial performance, although long-term benefits could outweigh initial costs if implemented effectively.
This partnership signals a growing trend of digital transformation in the aged care sector, potentially setting a new industry standard. It could give mecwacare a competitive edge in attracting both clients and skilled staff. The collaboration with tech giants like Cognizant, Salesforce and Workday adds credibility to the initiative.
However, the success of this transformation will be measured by tangible improvements in care quality and operational efficiency. The market will be watching closely for demonstrable ROI and improved client outcomes. If successful, this could trigger a ripple effect, prompting other aged care providers to accelerate their digital initiatives, potentially reshaping the competitive landscape of the sector.
mecwacare and Cognizant embark on multi-year relationship to drive innovation and enhance experiences for mecwacare's workforce, clients and their families.
This digital transformation aims to modernise mecwacare's existing enterprise applications and fragmented IT systems by optimising service delivery and enabling a future powered by deep data, analytics and AI.
"This ambitious project underscores mecwacare's commitment to creating a client and workforce experience that builds on our 65-year heritage and enables us to respond to the changing needs of those we serve as an industry," said Anne McCormack, CEO of mecwacare.
She continued, "Our mission has always been to provide the highest quality care to those in need, and this significant investment is the next step in our unwavering dedication to this mission. We believe that by embracing digital transformation, we will gain the data and insights to enable us to deliver even more outstanding and personalised care, better understand the journey of our clients, improve the training and work experience for our staff, and enhance our overall operational effectiveness."
As mecwacare's delivery partner, Cognizant will implement a single integrated platform across the aged care provider's entire range of services designed to optimise operations and facilitate person-centred care. The platform, powered by the integration of Salesforce and Workday, will innovate service delivery and people experience, supporting mecwacare's clients to age in place while receiving tailored and quality care.
The aged care provider aims to revolutionise the way they deliver care by embracing a holistic person-centric "hub" approach driven by client needs and anchored in quality, safety and technology. Data and analytics will enable mecwacare employees to make informed decisions at the point of care to enhance both care delivery and operational efficiency.
Jane Livesey, Head of
"This partnership also highlights the capabilities of Cognizant's newly expanded Public Sector and Health team, who bring deep industry expertise to enhance interactions with government and healthcare organisations. Our partnership with mecwacare not only strengthens our presence in this sector and the community, but also underscores our dedication to making a meaningful impact to the lives of Australians."
The project is a significant investment in the future of aged care by mecwacare which highlights its proactive approach to innovation and excellence in service delivery.
"Good data and actionable insights are key for not-for-profit organisations to ensure their programs drive real impact," said Andrew Hill, Vice President, Salesforce for Nonprofits APAC. "We greatly value the impact our local not-for-profit organisations have in our community, and we're looking forward to working with Cognizant to deliver this important digital transformation for mecwacare, empowering its important work across the aged care and community services sectors."
"Aged care is undergoing significant changes, that may be disruptive for both staff and the providers' bottom line. Aged care providers like mecwacare are seeing the value of a unified platform like Workday for people and money, which gives them complete visibility of their operations, as well as the business agility to help navigate a changing landscape. With an improved end user experience, staff spend less time on administrative tasks, allowing them to focus more on delivering care," said Jo-Anne Ruhl, Vice President and Managing Director, Workday Australia and New Zealand.
About mecwacare
mecwacare is a leading provider of aged care services, offering a range of residential, in-home, and community support services. With a strong commitment to quality and compassionate care, mecwacare supports thousands of individuals to live fulfilling and dignified lives.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
For more information about mecwacare and their digital transformation, please contact:
Sharron Clark
General Manager – Marketing, Communications and Fundraising
Email: media@mecwacare.org.au
For more information about Cognizant and for media enquiries, please contact:
Name Christina Schneider Email christina.schneider@cognizant.com | Name Rashmi Vasisht Email rashmi.vasisht@cognizant.com |
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SOURCE Cognizant Technology Solutions
FAQ
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