Driving Experience Reliability in Workplace IT: Cognizant WorkNEXT Workplace Intelligence Powered by Nexthink

Rhea-AI Summary

Cognizant and Nexthink have partnered to launch Cognizant WorkNEXT™ Workplace Intelligence, aiming to transform digital workplace experiences using Nexthink's flagship product, Nexthink Infinity.

This new offering targets improved workplace outcomes by integrating predictive intelligence, user engagement, and automated issue resolution features to reduce operational costs and enhance productivity.

Cognizant's integration with Nexthink aims to support hybrid work models, enabling proactive IT support and better talent retention. The platform will feature real-time user experience observability, early detection of performance issues, and proactive remediation capabilities.

Fortive, a key client, has already benefited from these solutions, seeing improvements in employee experience and operational efficiency.

Positive

• Cognizant partners with Nexthink, leveraging Nexthink Infinity for enhanced digital workplace solutions.
• New platform aims to reduce operational costs and improve user productivity.
• Provides seamless experiences across devices, applications, and connectivity.
• Features real-time user experience observability and early detection of performance issues.
• Proactive issue resolution reduces reactive support by 30-40%.
• Automated self-heal capabilities for quick issue resolution.
• Supports hybrid work models, enhancing employee engagement and talent retention.
• Fortive reports better service to global clients leveraging these technologies.

Negative

• No financial details disclosed related to the partnership.
• Lack of specific metrics on how much operational cost will be reduced.
• Potential over-reliance on technology might lead to underestimating the importance of human intervention in IT support.

Cognizant WorkNEXT™ with Nexthink Dex Ops technology aims to bring intelligence and insights to enterprise IT support and transform digital workplace experience

TEANECK, N.J., June 6, 2024 /PRNewswire/ -- Cognizant (NASDAQ: CTSH) is teaming up with Nexthink to transform enterprise digital experience operations with Cognizant's WorkNEXT™ platform. Under the agreement, Cognizant will apply its deep expertise in digital workplace services and its portfolio of tools with Nexthink's flagship product, Nexthink Infinity, to create a new joint offering, Cognizant WorkNEXT™ Workplace Intelligence.

Designed to drive improved workplace outcomes for clients across industries, the new joint offering is positioned to deliver a "Total Experience" to clients seeking enterprise digital workplace support against traditional, transactional experience solutions and services. It also aims to provide seamless, reliable experiences across the devices, applications and connectivity provided by workplace IT to reduce operational costs and improve user productivity.

"A great workplace experience leads to better employee engagement, well-being and improved productivity, particularly in light of the rise of hybrid work models," said Anna Elango, EVP and head of Cognizant's Core Technologies and Insights. "In the ongoing mission to attract and retain talent, we believe Cognizant WorkNEXT™ Workplace Intelligence powered by Nexthink will enable businesses to achieve greater workplace experience reliability and move from a reactive posture to pre-emptive resolution of challenges."

Cognizant and Nexthink together aim to transform enterprise IT support towards an intelligence-and-insights-driven posture, leveraging platform features that include:

• Experience observability: to measure 100 percent of real-time user end-point experience;
• Predictive intelligence: early detection of 80-100 percent of end-point performance degradation;
• User engagement: proactive notification and remediation of issues to reduce reactive support by 30-40 percent;
• Automated self-heal: low-code local and backend workflow automations for speedy, automatic issue resolution.

"We are delighted to partner with Cognizant and integrate our digital experience management platform with their WorkNEXT™ suite of services," said Ian Bancroft, Chief Revenue Officer, Nexthink. "Together, we can provide end-to-end solutions for proactive and intelligent IT support that enhance employee satisfaction and productivity, as well as drive improved talent outcomes, efficiency and cost reduction for enterprise clients across industries."

As part of their joint efforts, Cognizant and Nexthink have been supporting Fortive, a provider of essential technologies for workflow solutions across a range of attractive end-markets, which has embarked on a mission to deliver compelling employee experiences by leveraging modern technology, coupled with the Fortive Business System.

"Nexthink and Cognizant have helped us expedite our understanding of focus areas and collaborate with engineering teams for continuous improvement," said Victor Fetter, Chief Information Officer of Fortive. "These solutions enable us to better serve our global clients, and we are excited about the continued transformation of work experience leveraging Generative AI solutions."

To bring optimal value from the WorkNEXT™ Workplace Intelligence offering, Cognizant has built seamless integrations into its technology stack, which includes WorkNEXT™ AI, WorkNEXT™ AR and WorkNEXT™ DigiHub. It has also built a competency on experience reliability engineering (ERE) that provides holistic digital experience reliability across client enterprise environments.

For more information, visit Cognizant's Digital Workplace Services here.

About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

For more information, contact:
U.S. Name Ben Gorelick Email benjamin.gorelick@cognizant.com		Europe / APAC Name Christina Schneider Email christina.schneider@cognizant.com		India Name Rashmi Vasisht Email rashmi.vasisht@cognizant.com

 

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SOURCE Cognizant

FAQ

What is Cognizant WorkNEXT™ Workplace Intelligence?

It is a new platform developed by Cognizant in partnership with Nexthink to enhance digital workplace experiences using predictive intelligence and automated issue resolution.

How will Cognizant WorkNEXT™ Workplace Intelligence impact user productivity?

The platform aims to improve productivity by providing seamless experiences, early detection of performance issues, and proactive issue resolution.

What technologies are integrated into Cognizant WorkNEXT™ Workplace Intelligence?

The platform integrates Nexthink Infinity, real-time user experience observability, predictive intelligence, and automated self-heal capabilities.

How does Cognizant WorkNEXT™ Workplace Intelligence support hybrid work models?

By providing proactive IT support, enhancing employee engagement, and enabling seamless digital workplace experiences.

What benefits has Fortive seen from using Cognizant WorkNEXT™ Workplace Intelligence?

Fortive has reported improvements in employee experience and operational efficiency, better serving their global clients.