CTG Achieves AWS Service Delivery Designation for Amazon Connect

Rhea-AI Summary

On February 1, 2023, CTG announced it has received the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect, enhancing its status as an AWS Partner Network member. This designation underscores CTG's expertise in delivering cloud-based contact center solutions, as validated through a rigorous evaluation process. The company highlighted its success in client implementations, including a significant improvement in user satisfaction at Gundersen Health System. CTG aims to drive digital transformation outcomes for its clients across North America and Western Europe.

Positive

• Achieved AWS Service Delivery designation for Amazon Connect, demonstrating technical proficiency.
• Successful implementation at Gundersen Health System led to a 75% reduction in training time for patient support agents.

Negative

• None.

BUFFALO, N.Y., Feb. 01, 2023 (GLOBE NEWSWIRE) -- CTG (Nasdaq: CTG) ("Company"), a leading provider of digital IT solutions and services that drive clients' productivity and profitability in North America and Western Europe, announced today it has achieved the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.

Achieving the AWS Service Delivery designation for Amazon Connect, a cloud-based contact center service, differentiates CTG as an AWS Partner Network (APN) member that provides specialized technical proficiency, proven customer experience, and success in delivering Amazon Connect. To receive the designation, APN partners must possess deep experience and the capabilities to deliver solutions seamlessly on AWS.

"This recognition further validates CTG's success in helping our clients build contact center programs that help deliver greater efficiencies and improved customer experience—both critical in today's highly competitive markets," said Tom Niehaus, CTG Executive Vice President, Americas. "This new designation is a testament to CTG's proven technical knowledge, experience, and success with Amazon Connect."

CTG was required to pass a rigorous evaluation to ensure Amazon Connect best practices were being followed, including:

• Conducting a live technical demonstration on scenarios provided by AWS
• Presenting real-world CTG client return on investment and improvements in areas such as the customer experience or contact center agent productivity
• Demonstrating ample use of Amazon Connect across CTG clients
  

As an AWS Select Tier Services Partner, CTG brings extensive experience using an array of AWS services in conjunction with Amazon Connect to deliver vital functions in support of client contact centers, such as:

• Serverless provisioning (AWS Lambda)
• Application integration (Amazon API Gateway)
• Identity management (Amazon Cognito)
• Content delivery (Amazon CloudFront)
• Cloud storage (Amazon Simple Storage Service)
• Data streaming (Amazon Kinesis Data Firehose)
• Conversational artificial intelligence (Amazon Lex)
  

"It’s an honor for our company to receive this designation, which extends CTG’s reputation as a leading provider of digital transformation solutions and services,” said Filip Gydé, CTG President and Chief Executive Officer. “I’m especially proud of our accomplishments at Gundersen Health System (Gundersen), where we used Amazon Connect to improve their patient portal phone support by accelerating the resolution of user issues and streamlining the provision of personal health information for the patient population. As a result, Gunderson’s patient portal user satisfaction and engagement has increased, and the time needed to train patient support agents on the phone system has decreased by 75%.”

About CTG
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. We have earned a reputation as a faster and more reliable, results-driven partner focused on the integration of digital technology into all areas of its clients to improve their operations and increase their value proposition. CTG's engagement in the digital transformation process drives improved data-driven decision making, meaningful business performance improvements, new and enhanced customer experiences, and continuous innovation. CTG has operations in North America, South America, Western Europe, and India. The Company regularly posts news and other important information at www.ctg.com.

FAQ

What is the significance of CTG's AWS Service Delivery designation for Amazon Connect?

The AWS Service Delivery designation verifies CTG's technical expertise in delivering Amazon Connect solutions, enhancing its credibility in the market.

How does CTG's designation impact their business?

The designation helps CTG differentiate itself as a leading provider of cloud-based contact center services, potentially attracting more clients.

What improvements did CTG achieve for Gundersen Health System using Amazon Connect?

CTG improved user satisfaction and engagement for Gundersen's patient portal while reducing the training time needed for support agents by 75%.

When was the AWS Service Delivery designation awarded to CTG?

CTG announced the achievement of this designation on February 1, 2023.

What regions does CTG serve with its digital transformation solutions?

CTG provides services primarily in North America and Western Europe.