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Wyoming Bank & Trust Selects CSI’s NuPoint® Core Platform for Enhanced, Reliable Core Banking Services
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Computer Services, Inc. (CSVI) has announced that Wyoming Bank & Trust will implement its NuPoint® core platform to enhance customer service efficiency. The bank opted for CSI after encountering reliability issues with its previous provider, citing excessive downtimes and lack of priority support. The NuPoint platform will enable Wyoming Bank & Trust to offer around-the-clock digital banking and improve customer experience while streamlining back-office processes. This partnership aims to uphold the bank's commitment to personalized service and operational excellence.
Positive
Wyoming Bank & Trust adopts CSI's NuPoint® core platform, enhancing service reliability.
The platform supports 24/7 digital banking, improving customer experience and back-office efficiency.
Partnership aligns with Wyoming Bank & Trust's commitment to personalized customer service.
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PADUCAH, Ky.--(BUSINESS WIRE)--
Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, announced that Cheyenne, Wyoming-based Wyoming Bank & Trust has selected its NuPoint® core platform to provide more reliable and efficient solutions for customers and employees.
Wyoming Bank & Trust began searching for a new core platform after experiencing reliability issues and excessive downtimes with its previous core provider.
“We were a small fish in a very large pond, and it was obvious to us that we were not a priority client of our previous system,” said Jeff Wallace, Wyoming Bank & Trust’s CEO. “The downtime we faced and the lack of getting problems solved quickly is not how we do business, and therefore reflected poorly on us with our customers.”
The bank’s strategy centers on offering the same products as national banks, but with a focus on personalized customer service. Through CSI’s cloud-based NuPoint core platform, Wyoming Bank & Trust will offer products and services that enhance the customer experience and improve back-office processes.
“At Wyoming Bank & Trust, we strive to provide our customers with one-on-one personal service, regardless of whether they are banking in-person or online,” Wallace said. “During our due diligence of reviewing different providers, it came down to our evaluation of not only the products, but also the people we would be working with and the references from current clients. We believe CSI will be a true partner in providing innovative solutions that allow our employees to effectively serve customers, while delivering the personal service and attention we expect.”
Additionally, Wyoming Bank & Trust will use CSI’s NuPoint to upgrade its mobile banking technology, enabling customers to complete banking tasks at their convenience despite branch hours. CSI’s suite of digital banking solutions is fully integrated with its core processing platform, providing customers with 24/7 access to digital banking services. The integration of digital and core banking applications eliminates technology barriers and improves channel delivery for the bank’s staff and customers.
“For more than 100 years, Wyoming Bank & Trust has built a reputation as an institution that excels in customer service, and we’re extremely proud to welcome them as a partner,” said Gio Mastronardi, Group President, CSI Enterprise Banking. “At CSI, providing cutting-edge banking technology is only half the story. Our mission is to help our partner banks better serve their customers while also making it easier for their employees to do their job.”
About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers core processing, digital banking, managed cybersecurity, cybersecurity compliance, payments processing, print and electronic document distribution, and regulatory compliance solutions to financial institutions and corporate customers, both foreign and domestic. Management believes exceptional service, dynamic solutions and superior results are the foundation of CSI’s reputation and have resulted in the Company’s inclusion in such top industry-wide rankings as IDC Financial Insights FinTech 100, Talkin’ Cloud 100 and MSPmentor Top 501 Global Managed Service Providers lists. CSI has also been recognized by Aite Group, a leading industry research firm, as providing the “best user experience” in its 2019 AIM Evaluation: The Leading Providers of U.S. Core Banking Systems. In addition, CSI's record of increasing its dividend each year for 49 years has earned it a designation of one of the financial media’s “Dividend Aristocrats.” CSI’s stock is traded on OTCQX under the symbol CSVI. For more information, visit csiweb.com.
About Wyoming Bank & Trust
Wyoming Bank & Trust’s mission is to provide outstanding personalized banking services to our customers in Wyoming and online. We believe that our strength lies in the principle that “what is best for the customer, is ultimately best for the Bank.” Wyoming Bank & Trust has been providing hometown, personal service to its customers since 1919. We are a closely-held, locally owned Bank and all decisions and approvals are made “right here, right now”. Our “One on One” personalized service and reputation is what has set us apart for over 100 years and keeps us ranked as one of the top performing banks in the country. For more information, please visit https://www.wyomingbank.bank/.
