Castlight Health Introduces 24/7 Virtual Urgent Care, Connecting Members to Quality Care in Minutes
Castlight Health has launched a new 24/7 virtual urgent care (VUC) solution, powered by Fabric, integrated within their healthcare benefits navigation app. The solution addresses traditional virtual care limitations by providing seamless integration between virtual and in-person visits.
The VUC offering features chat-based visits with licensed physicians and nurse practitioners, available 24/7/365, with provider connections in under 5 minutes and visit completion within 15 minutes. The service covers various conditions including cold and flu, skin conditions, travel sickness, and medication refills.
The platform has been successfully piloted by several Fortune 500 companies and is now available nationwide. Key features include integrated experience within Castlight's app, quality care delivery through licensed healthcare providers, convenient access, and best-in-class technology leveraging Fabric's virtual care capabilities for video, phone, and chat-based visits.
Castlight Health ha lanciato una nuova soluzione di assistenza urgente virtuale (VUC) attiva 24/7, basata su Fabric e integrata nella loro app per la gestione dei benefici sanitari. Questa soluzione supera i limiti delle cure virtuali tradizionali offrendo un'integrazione fluida tra visite virtuali e in presenza.
L'offerta VUC prevede visite tramite chat con medici e infermieri autorizzati, disponibili 24 ore su 24, 7 giorni su 7, con connessioni ai fornitori in meno di 5 minuti e completamento della visita entro 15 minuti. Il servizio copre diverse condizioni, tra cui raffreddore e influenza, problemi dermatologici, malessere da viaggio e rinnovo di prescrizioni.
La piattaforma è stata testata con successo da diverse aziende Fortune 500 ed è ora disponibile a livello nazionale. Le caratteristiche principali includono un'esperienza integrata nell'app di Castlight, assistenza di qualità offerta da professionisti sanitari autorizzati, accesso comodo e tecnologia all'avanguardia che sfrutta le capacità di Fabric per visite video, telefoniche e tramite chat.
Castlight Health ha lanzado una nueva solución de atención urgente virtual (VUC) disponible 24/7, impulsada por Fabric e integrada en su aplicación de navegación de beneficios de salud. La solución supera las limitaciones de la atención virtual tradicional al ofrecer una integración fluida entre visitas virtuales y presenciales.
La oferta VUC incluye visitas basadas en chat con médicos y enfermeros licenciados, disponibles las 24 horas del día, los 7 días del año, con conexión a proveedores en menos de 5 minutos y visita completada en 15 minutos. El servicio cubre diversas condiciones como resfriados y gripe, problemas de piel, malestares por viajes y renovación de medicamentos.
La plataforma ha sido probada con éxito por varias empresas Fortune 500 y ahora está disponible a nivel nacional. Las características clave incluyen una experiencia integrada dentro de la app de Castlight, atención de calidad a través de profesionales sanitarios licenciados, acceso conveniente y tecnología de primer nivel que aprovecha las capacidades virtuales de Fabric para visitas por video, teléfono y chat.
Castlight Health는 Fabric 기반의 24시간 연중무휴 가상 응급 진료(VUC) 솔루션을 출시했으며, 이는 자사의 건강 혜택 내비게이션 앱에 통합되어 있습니다. 이 솔루션은 가상 진료와 대면 진료 간의 원활한 통합을 제공하여 기존 가상 진료의 한계를 극복합니다.
VUC 서비스는 면허가 있는 의사 및 간호사와의 채팅 기반 진료를 24시간 365일 제공하며, 5분 이내에 의료진과 연결되고 15분 이내에 진료가 완료됩니다. 감기 및 독감, 피부 질환, 여행병, 약 처방 재발행 등 다양한 상태를 다룹니다.
이 플랫폼은 여러 Fortune 500 기업에서 성공적으로 시범 운영되었으며 현재 전국적으로 이용 가능합니다. 주요 특징으로는 Castlight 앱 내 통합 경험, 면허가 있는 의료 제공자의 고품질 진료, 편리한 접근성, 그리고 Fabric의 가상 진료 기술을 활용한 영상, 전화, 채팅 기반 진료가 있습니다.
Castlight Health a lancé une nouvelle solution d'urgence virtuelle (VUC) disponible 24h/24 et 7j/7, propulsée par Fabric et intégrée à leur application de gestion des avantages santé. Cette solution surmonte les limites des soins virtuels traditionnels en offrant une intégration fluide entre les consultations virtuelles et en personne.
Le service VUC propose des consultations par chat avec des médecins et infirmiers diplômés, disponibles 24h/24 et 365 jours par an, avec une connexion aux prestataires en moins de 5 minutes et une consultation terminée en 15 minutes. Le service couvre diverses affections telles que rhume et grippe, problèmes dermatologiques, malaises liés aux voyages et renouvellements d’ordonnances.
La plateforme a été testée avec succès par plusieurs entreprises Fortune 500 et est désormais disponible à l’échelle nationale. Ses principales caractéristiques incluent une expérience intégrée dans l’application Castlight, des soins de qualité dispensés par des professionnels de santé agréés, un accès pratique et une technologie de pointe exploitant les capacités virtuelles de Fabric pour des consultations par vidéo, téléphone et chat.
Castlight Health hat eine neue 24/7 verfügbare virtuelle Notfallversorgung (VUC)-Lösung eingeführt, die von Fabric unterstützt und in ihre Gesundheitsleistungs-Navigations-App integriert ist. Die Lösung behebt die Einschränkungen traditioneller virtueller Versorgung durch nahtlose Integration von virtuellen und persönlichen Besuchen.
Das VUC-Angebot umfasst chatbasierte Besuche mit lizenzierten Ärzten und Pflegefachkräften, die rund um die Uhr an 365 Tagen im Jahr verfügbar sind, mit einer Verbindungszeit zu Anbietern von unter 5 Minuten und einem Abschluss der Behandlung innerhalb von 15 Minuten. Der Service deckt verschiedene Erkrankungen ab, darunter Erkältung und Grippe, Hauterkrankungen, Reisekrankheit und Medikamentenauffüllungen.
Die Plattform wurde erfolgreich von mehreren Fortune 500-Unternehmen pilotiert und ist nun landesweit verfügbar. Zu den wichtigsten Merkmalen gehören eine integrierte Erfahrung in der Castlight-App, qualitativ hochwertige Versorgung durch lizenzierte Gesundheitsdienstleister, bequemer Zugang und erstklassige Technologie, die die virtuellen Pflegefähigkeiten von Fabric für Video-, Telefon- und Chat-Besuche nutzt.
- Launch of new 24/7 virtual urgent care solution expanding service offerings
- Partnership with Fabric technology enhancing platform capabilities
- Successful pilot program with Fortune 500 companies
- Quick connection times (under 5 minutes) and efficient visit completion (15 minutes)
- Nationwide commercial availability expanding market reach
- None.
Insights
Castlight Health's launch of 24/7 virtual urgent care represents a strategic expansion of their core navigation platform, addressing critical gaps in the virtual care market. By integrating Fabric's technology directly into their navigation app, Castlight creates a unified care experience that eliminates the fragmentation plaguing most virtual care solutions.
The solution tackles key industry pain points: siloed care delivery, poor integration between virtual and in-person visits, and inconsistent care quality. This positions Castlight to potentially capture greater market share in the competitive benefits navigation space by offering a more comprehensive solution.
The commercial availability following successful Fortune 500 pilots indicates enterprise-level validation and suggests immediate revenue potential. The seamless integration allows Castlight to maintain its position as the central hub for employee healthcare interactions while leveraging Fabric's specialized technology.
This partnership approach aligns with CEO Jonathan Porter's stated strategy of utilizing a marketplace model when it accelerates client value. Rather than building this capability in-house, Castlight's integration of Fabric's specialized technology likely enabled faster market entry while maintaining user experience control.
For employers, this integration potentially reduces care fragmentation, improves care coordination, and streamlines the member experience – all key factors in benefits program effectiveness and employee satisfaction.
High-quality care seamlessly integrates with healthcare benefits navigation app to improve member experience and ensure continuity of care
Traditional virtual urgent care services have been hampered by many limitations, including siloed care, lack of integration between virtual and in-person visits and concerns over care quality. Recognizing these challenges, Castlight Health's new solution will provide a unified, high-quality care experience accessible to members whenever and wherever they need it, right from the Castlight app.
"By embedding Fabric's technology within our navigation platform to deliver virtual urgent care, we're making it easier for employees to get care when and where they need it, and ensuring that their care journey is coordinated, high-quality and seamlessly connected to the broader healthcare ecosystem," said Jonathan Porter, CEO of apree health, Castlight Health's parent company. "We are committed to offering best-in-class technology inside a seamless member experience, and we will continue to lean into a partner marketplace when we believe it can help us achieve this goal and accelerate value for our clients."
"Fabric is proud to partner with Castlight to power on-demand virtual urgent care access for millions of lives across America's leading employers and health plans," said Aniq Rahman, CEO of Fabric. "By guiding members to the most effective and efficient care modalities—whether asynchronous, video, voice or chat—we're making high-quality care more accessible than ever. This partnership ensures members can connect with trusted providers and receive the care they need within minutes."
Key features of Castlight Health's virtual urgent care solution include:
- Integrated Experience: Seamlessly integrated into Castlight Health's existing healthcare benefits navigation app, ensuring continuity of care and a cohesive member experience.
- Quality Care Delivery: Chat-based visits delivered by licensed physicians and nurse practitioners, guaranteeing high-quality care for a wide range of common conditions including cold and flu; skin, ear, eye and mouth conditions; travel sickness; medication refills and more.
- Convenient Access: Access quick care from anywhere – whether at work, home or on the go – with on-demand appointments available 365 days a year, 7 days a week, 24 hours a day. Chat and video visits take less than five minutes to connect with a provider and can be completed within 15 minutes.
- Best-in-Class Technology: By leveraging Fabric's technology within our Castlight app, we enable queuing and on-demand visits utilizing Fabric virtual care to support video, phone, and chat-based visits. This ensures timely, high-quality care while maintaining a seamless integration into Castlight's platform.
This launch marks an important investment in Castlight's partnership marketplace, which is dedicated to delivering a broad selection of high-quality solutions that seamlessly integrate into the Castlight app and allowing each individual employer to tailor their experience to support their unique population and benefit strategy. Castlight virtual urgent care has been piloted by several Fortune 500 companies and is now commercially available nationwide, offering employers and health plans a better approach to virtual healthcare, streamlining member access to the care they need and aiming to improve health outcomes.
For more information on Castlight Health and its virtual urgent care solution, visit www.castlighthealth.com/solutions
About Castlight Health
Castlight Health simplifies healthcare navigation by providing a comprehensive and highly tailored digital platform and clinical services. Leveraging advanced personalization capabilities, Castlight identifies individual needs to deliver customized health and wellbeing experiences, guiding individuals through their unique health journeys and helping them engage with the right programs and care at the right time. Founded in 2008, Castlight enables large employers and health plans to drive better outcomes, improve engagement and maximize the value of healthcare benefits. apree health, the parent company of Castlight Health, is a business unit of Mosaic Health. For more information, visit www.castlighthealth.com.
About Fabric
Fabric offers intelligently connected care solutions that standardize, automate, and unify experiences—delivering seamless consumer interactions and empowering clinicians to provide faster, higher-quality care. Its solutions encompass an AI assistant, patient engagement tools, a provider directory, virtual care services, and workflow automation designed to streamline care delivery. The health tech company also delivers flexible virtual staffing models through its 50-state clinical network, leveraging Fabric's technology for virtual urgent and behavioral care.
Fabric serves over 30,000 employers, payers, and health systems, including Intermountain Health, OSF HealthCare, MUSC Health, and Highmark. Investors include General Catalyst, Thrive Capital, GV (Google Ventures), and Salesforce Ventures.
About Mosaic Health
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health, including apree health, Millennium Physician Group, and Carelon Health, are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn.
Media contact: press@apree.health
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SOURCE Castlight Health, Inc.
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