CSG Actively Assisting with Investigation into UK Connectivity Customer’s Data Breach; No Evidence CSG or its Platform Were the Cause

Rhea-AI Summary

CSG reported on January 21, 2025, that unauthorized access was detected to a single provider's data stored on a CSG platform in the UK. The company emphasized there is no evidence that CSG's technologies and systems were compromised or that CSG was responsible for the data breach. CSG has implemented immediate containment measures and is actively supporting their customer in addressing the situation. The company affirmed its commitment to data security and continues working to resolve the issue.

Positive

• Swift response and immediate containment measures implemented
• No evidence of CSG's systems or technologies being compromised

Negative

• Security breach affecting customer data on CSG's platform
• Potential reputational impact in the UK connectivity market
• Risk of legal or regulatory consequences from data breach

Insights

Cybersecurity Risk Analyst

The reported data breach incident involving CSG's platform requires careful scrutiny from multiple angles. While CSG maintains their systems weren't compromised, their role as the platform provider creates potential exposure to regulatory scrutiny and reputational impact. The swift containment response within the critical first 72 hours aligns with GDPR requirements, potentially mitigating regulatory risks.

Several key implications emerge: First, even though CSG denies being the breach source, their platform's involvement could trigger contract reviews by other enterprise customers, potentially impacting future revenue streams. Second, the incident highlights the complex liability landscape in B2B technology services - while the breach affected a single provider's data, CSG's position in the data chain could lead to increased security-related expenses and customer demands for enhanced safeguards.

The disclosure and emphasis on "no evidence" of CSG system compromise suggests a carefully managed legal and PR strategy. However, this incident occurs against a backdrop of increasing regulatory focus on supply chain security, particularly in the UK post-Brexit. The financial impact could manifest through:

• Increased security infrastructure investments
• Higher insurance premiums
• Potential contract renegotiations with security-conscious customers
• Legal and forensic investigation costs

While CSG's immediate containment efforts are positive, the incident's timing and details warrant continued monitoring. The company's handling of this situation will likely influence enterprise customer confidence and could affect contract renewal discussions in the competitive managed services market.

LONDON--(BUSINESS WIRE)-- On Jan. 21, 2025, CSG learned that an external party gained unauthorized access to a single provider’s data residing on a CSG platform. We have no evidence that CSG’s technologies and systems were compromised or that CSG was the cause of the unexpected access to the data. CSG provided immediate containment and is actively supporting our customer. CSG remains committed to keeping customer and consumer data safe. We take all matters of security seriously and will continue to work on behalf of our customer to resolve this issue.

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250125110084/en/

Kristine Østergaard

Public Relations

+44 (0)79 2047 7204

kristine.ostergaard@csgi.com

John Rea

Investor Relations

+1 (210) 687-4409

john.rea@csgi.com

Source: CSG

FAQ

What happened in the CSG (CSGS) data breach incident on January 21, 2025?

On January 21, 2025, an external party gained unauthorized access to a single provider's data stored on a CSG platform in the UK. CSG maintains that their systems were not compromised and they were not the cause of the breach.

How is CSG (CSGS) responding to the UK data breach incident?

CSG has implemented immediate containment measures and is actively supporting their affected customer. The company is working to resolve the issue while maintaining their commitment to data security.

Were CSG's (CSGS) systems compromised in the January 2025 data breach?

According to CSG, there is no evidence that their technologies and systems were compromised or that CSG was the cause of the unauthorized data access.

How many customers were affected by the CSG (CSGS) UK data breach in 2025?

The data breach affected a single provider's data residing on a CSG platform, though the specific number of end-users impacted was not disclosed in the announcement.