Salesforce, Inc. - CRM STOCK NEWS

Salesforce (NYSE: CRM) has partnered with Bentley Motors to implement its cloud solutions, aiming to enhance customer engagement through a 360-degree view of customers. This initiative will connect Bentley's sales, service, and marketing teams to improve customer experience. Key features include the use of Sales Cloud, Service Cloud, and Marketing Cloud, enabling personalized communication and real-time support. Bentley is also focusing on sustainability with a goal of carbon neutrality by 2030. This strategic collaboration signifies a commitment to luxury mobility and enhanced digital engagement.

Salesforce, the leader in CRM, has introduced Hyperforce, a revolutionary platform architecture aimed at delivering Salesforce Customer 360 services across major public clouds. Hyperforce enhances performance scalability, reduces implementation times from months to weeks, and ensures data security through encryption and localized data storage. The initiative is designed to help global companies accelerate their digital transformations as they adapt to the urgent need for digital solutions. Salesforce processes billions of customer interactions daily, illustrating its extensive market impact.

MuleSoft has published its report titled The State of Business and IT Innovation, revealing that only 37% of organizations possess the necessary skills and technology for digital projects during the COVID-19 pandemic. Key findings indicate that 82% of employees need quick access to data for productivity, while data silos hinder digital initiatives. Challenges include disconnection of IT systems and a lack of digital skills, impacting revenue and customer experiences. The report emphasizes the need for organizations to democratize data access to accelerate digital transformation.

Salesforce (NYSE: CRM) has launched Service Cloud Workforce Engagement, a workforce planning product designed to help service leaders manage their teams effectively in a remote work environment. With the increased volume of customer inquiries due to COVID-19, this product integrates AI to predict service demand, enabling more efficient workforce allocation. Key features include Service Forecast for Customer 360, Omnichannel Capacity Planning, and Personalized Agent Engagement, allowing for real-time adjustments and training. General availability is expected in the first half of 2021.

Salesforce (NYSE: CRM) has launched Einstein Automate, a comprehensive workflow automation solution aimed at improving productivity for businesses across various sectors. This tool allows non-technical users to create intelligent workflows and integrate data seamlessly. The introduction addresses the growing demand for digital transformation, as only 25% of IT leaders believe their current technology fully maximizes productivity. The solution includes features like Flow Orchestrator and MuleSoft Composer, enabling faster integration and process automation.

Salesforce (NYSE: CRM), a leading CRM provider, has announced participation in several upcoming investor events. On December 2, 2020, Mark Hawkins, President & CFO, will speak at both the Credit Suisse 24th Annual Technology Conference at 9:20 a.m. PT and the Wells Fargo TMT Summit at 10:20 a.m. PT. Gavin Patterson, President & CRO, will participate in the UBS Global TMT Virtual Conference on December 9 at 8:10 a.m. PT. Bret Taylor, President & COO, will attend the Barclays Global Technology Conference on December 10 at 8:00 a.m. PT. Webcasts will be accessible on Salesforce's investor website.

Salesforce (CRM) reported strong fiscal Q3 2021 results with a revenue of $5.42 billion, marking a 20% increase year-over-year. The company has raised its FY21 revenue guidance to a range of $21.10 - $21.11 billion and initiated FY22 guidance of $25.45 - $25.55 billion. The GAAP diluted earnings per share for Q3 were $1.15, while non-GAAP EPS reached $1.74. Salesforce also announced a leadership transition as Mark Hawkins will retire, effective January 31, 2021, with Amy Weaver taking his place as President and CFO.

Salesforce (NYSE: CRM) has agreed to acquire Slack Technologies, Inc. (NYSE: WORK) for approximately $27.7 billion. Shareholders will receive $26.79 in cash and 0.0776 shares of Salesforce stock for each Slack share. The merger aims to create a unified platform for digital work, enhancing collaboration and customer experiences through Slack's integration with Salesforce Customer 360. The acquisition is expected to close in Q2 of Salesforce's fiscal year 2022, pending shareholder and regulatory approvals.

Salesforce (NYSE: CRM) announced record online sales during Cyber Week, reaching $270 billion globally and $60 billion in the U.S., a 36% increase year-over-year. This surge is attributed to shifting shopping behaviors amid the COVID-19 pandemic, with a remarkable 50% growth in digital sales on the Salesforce platform. The company noted that curbside pickup options significantly boosted revenues, while social media generated limited growth. Overall, Salesforce's Customer 360 platform facilitated over 31 million orders during this period.