Salesforce, Inc. - CRM STOCK NEWS

The recommendation engine market is projected to grow by USD 3.57 billion from 2020 to 2024, driven by increased demand for personalized recommendations and the adoption of AI technologies. The market experienced growth in 2020 compared to 2019, largely due to the impact of the COVID-19 pandemic. Businesses are navigating through response, recovery, and renew phases, which emphasize building resilience and agility. Key players identified in the market include Adobe, IBM, Salesforce, and others. This report presents an optimistic scenario for future market growth.

MuleSoft has launched MuleSoft Composer for Salesforce, enhancing integration capabilities for business teams. Designed on the Anypoint Platform, it allows users to automate integrations without coding, addressing the need for rapid digital project deployment. According to McKinsey, 58% of customer interactions are now digital, highlighting the importance of quick access to data. MuleSoft Composer aims to eliminate data silos, empower teams, and enable a 360-degree view of the customer through various pre-built connectors, enhancing operational efficiency and collaboration across systems.

Salesforce (NYSE: CRM) has granted equity awards to new employees following its acquisition of Acumen Solutions, under its 2014 Inducement Equity Incentive Plan. A total of 177,934 restricted stock units (RSUs) and 16,602 stock options were distributed to 471 non-executive Acumen employees. These RSUs will vest over four years, while additional 340,830 RSUs have been allocated to 201 employees with a two-year vesting schedule. This strategic move aims to enhance Salesforce Professional Services' capabilities, helping clients leverage the Customer 360 Platform more effectively.

Salesforce (NYSE: CRM) announced participation in several upcoming investor events. Amy Weaver, President & CFO, will speak at the Raymond James Institutional Investors Conference on March 1, 2021, at 8:40 a.m. PT. Bret Taylor, President & COO, is set to present at the Morgan Stanley TMT Conference on March 3, 2021, at 2:00 p.m. PT. On March 9, 2021, David Schmaier, President & CPO, will join the Barclays Virtual Software Bus Tour at 1:45 p.m. PT. Lastly, Brent Hayward, CEO of MuleSoft, will participate in the Truist Securities Technology Conference on March 10, 2021, at 8:20 a.m. PT.

Salesforce reported robust fiscal fourth quarter and full year results for 2021, ending January 31, with a 20% year-over-year revenue increase, totaling $5.82 billion for the quarter. Full year revenue reached $21.25 billion, up 24%. Subscription revenues rose by 25% to $19.98 billion. The company recorded a GAAP diluted EPS of $0.28 for Q4 and $4.38 for the year. Cash from operations increased by 33% to $2.17 billion in Q4. Salesforce provided optimistic guidance for Q1 FY22, forecasting revenue between $5.875 billion and $5.885 billion, and a full-year revenue estimate of $25.65 billion to $25.75 billion.

Salesforce (NYSE: CRM) has partnered with Coca-Cola bottlers in North America to enhance their contact center and field service operations using the Salesforce Consumer Goods Cloud. This collaboration aims to provide a comprehensive 360-degree view of customer interactions and streamline operations across territories. The transition will support over 1,100 contact center associates, enabling a unified approach to customer service and performance metrics. This marks the beginning of a multi-year agreement to transform customer engagement and operational efficiency for bottlers.

Salesforce.com (NYSE: CRM) reported the successful completion of a consent solicitation for proposed amendments to the indenture governing Slack Technologies, Inc.'s $862.5 million in 0.50% Convertible Senior Notes due 2025. The necessary consents were received by the expiration date of February 10, 2021, enabling the execution of a supplemental indenture. The amendments will take effect once the first merger, part of a broader acquisition deal, closes and the consent fee is paid. A cash payment of $9.00 per $1,000 principal amount of Slack Notes is scheduled for disbursement upon the merger’s completion.

Salesforce (NYSE: CRM) has been chosen by Ferguson, the largest U.S. plumbing and HVAC distributor, to support its digital transformation using the Salesforce Customer 360 Platform. This initiative aims to provide a comprehensive view of customer interactions across channels, enhancing service personalization. Ferguson plans to utilize various Salesforce solutions, including Sales Cloud and Tableau CRM, to improve buying experiences and generate intelligent insights for better project management. With over $18.9 billion in sales, Ferguson continues to prioritize customer relationships in its digital strategy.

Salesforce (NYSE: CRM) has been selected by Ferguson, the largest U.S. distributor of plumbing supplies, to drive its digital transformation. Ferguson plans to utilize the Salesforce Customer 360 Platform to enhance customer engagement and streamline operations across its channels, facilitating personalized experiences for both commercial and residential customers. This collaboration aims to provide a unified view of customer interactions, improve the purchasing process, and deliver intelligent insights through Salesforce’s various cloud solutions.