Salesforce, Inc. - CRM STOCK NEWS

Salesforce (CRM) launched its next-generation Service Cloud on April 21, 2021, aimed at enhancing customer service through a unified digital engagement platform. With a rise in customer service demands and a shift to remote work, the new technology addresses challenges faced by service agents. Key features include Service Cloud Voice, which integrates various communication channels, and Workforce Engagement, leveraging AI for staffing predictions. The enhancements aim to empower service employees and improve customer interactions across industries as businesses adapt to digital-first expectations.

Salesforce (NYSE: CRM) announced that its Chair and CEO, Marc Benioff, will participate in the World Economic Forum's Global Technology Governance Summit from April 5-7, 2021. Benioff will take part in two key sessions:

• April 5: Panel discussion on Technology Governance Outlook at 4:15 PM PST.
• April 6: Session titled An Insight, An Idea with Marc Benioff at 6:15 PM PST.

Live webcasts of both sessions will be available on the Forum's official website.

MuleSoft announced that TAB Bank is leveraging its Anypoint Platform to enhance its open banking strategy, enabling faster service delivery to SMEs. With this integration, TAB Bank processes loans 60x faster and streamlines account creation to just three minutes. TAB Bank's open banking APIs enhance customer experience, allowing for real-time data integration and faster transaction processing. The bank successfully processed 6,100 PPP loans during the pandemic, safeguarding over 47,000 jobs. As a result, TAB Bank now operates with 200 reusable APIs for efficient service delivery.

MuleSoft's 2021 Connectivity Benchmark Report reveals that integration challenges hinder digital transformation, with IT teams spending over a third of their time on integration tasks. Custom integrations cost enterprises an average of $3.5 million annually in labor. The report highlights that 90% of organizations face data silos, impacting their ability to deliver seamless customer experiences. As demands for faster digital delivery increase, organizations are focusing on cloud migration and automating processes. However, only 29% of their applications are integrated, indicating a significant opportunity for improvement.

Salesforce (NYSE: CRM) announced the launch of Sales Cloud 360, designed for a digital-first sales environment. With 51% of salespeople expecting reduced travel post-COVID, the platform emphasizes virtual selling and sales accountability. New features include Salesforce Meetings for enhanced virtual interactions, AI-driven insights for performance tracking, and a no-code solution with MuleSoft Composer for seamless data integration. The report highlights a 21% increase in sales leads in 2021 compared to 2020, benefiting companies like Snowflake and Honeywell.

Tableau, a leader in analytics (NYSE: CRM), has launched Business Science, an AI-driven platform that simplifies data science for business users. This innovation allows users to create models, make predictions, and perform forecasting without coding, enhancing decision-making speed. The upcoming 2021.1 update will integrate Einstein Discovery, providing real-time predictions and actionable insights. New features include improved Microsoft Azure connectivity, an Extension Gallery for functionality, and a redesigned notification experience. Business Science aims to democratize data insights across organizations.

Salesforce (NYSE: CRM) announced that Adam Blitzer, EVP & GM of Digital, will participate in the Canaccord Genuity eCommerce Sustainable Advantage Forum on March 24, 2021, at 9:00 a.m. PT / 12:00 p.m. ET. This event offers insight into Salesforce's initiatives in digital transformation and customer relationship management. A live webcast will be available on Salesforce’s investor website, providing access to stakeholders and interested parties.

For further details on Salesforce's offerings, visit www.salesforce.com/investor.

Salesforce (NYSE: CRM) announced that over 150 government agencies and healthcare organizations globally are utilizing its technology for vaccine management and COVID-19 tracking. The company’s Vaccine Cloud supports various organizations in managing vaccination programs, reaching over 130 million individuals in the U.S. Key collaborations include Gavi, Louisville Metro Department of Public Health, and Ochsner Health, enhancing vaccine accessibility and distribution. The Tableau COVID-19 Data Hub further aids data-driven decisions for managing vaccine distribution and monitoring COVID-19 spread.

On March 17, 2021, Salesforce (NYSE: CRM) announced that Boys & Girls Clubs of America will utilize Salesforce technology to enhance operations across its 4,700 Clubs, benefiting 4.6 million youths. The implementation of Salesforce.org Nonprofit Cloud aims to standardize administrative tasks, enhancing efficiency and enabling staff to focus more on youth engagement. Key features include MyClubHub for managing attendance and fundraising, Traction Rec for streamlining operations, and Salesforce.org Elevate for digital fundraising. This partnership is crucial as the Clubs adapt to challenges posed by the COVID-19 pandemic.