Final Winter Storm Enzo Update: More than 99 percent of CenterPoint Energy customers maintained power through extreme winter weather; Company deactivates emergency operations center
CenterPoint Energy (CNP) successfully maintained power for over 99% of its Greater Houston area customers during Winter Storm Enzo, demonstrating strong operational resilience. The company mobilized approximately 3,000 frontline electric workers, including 1,200 mutual aid workers who were later released as conditions improved.
Key actions included deploying four temporary generation units to local warming centers, conducting outreach to critical care customers, and maintaining consistent customer communication through multiple channels. As of noon, the company deactivated its Emergency Operations Center and returned to normal operations.
The company's preparedness measures and quick response to scattered outages across its 12-county service area helped minimize storm impacts. CenterPoint continues to provide customers access to its Power Alert Service® and cloud-based Outage Tracker for real-time updates and service information.
CenterPoint Energy (CNP) ha mantenuto con successo l'elettricità per oltre il 99% dei suoi clienti nell'area di Greater Houston durante la Tempesta Invernale Enzo, dimostrando una forte resilienza operativa. L'azienda ha mobilitato circa 3.000 lavoratori elettrici in prima linea, inclusi 1.200 lavoratori di aiuto reciproco che sono stati successivamente liberati man mano che le condizioni sono migliorate.
Le azioni chiave hanno incluso l'invio di quattro unità temporanee di generazione ai centri di riscaldamento locali, la comunicazione con i clienti in assistenza critica e il mantenimento di una comunicazione costante con i clienti attraverso diversi canali. A mezzogiorno, l'azienda ha disattivato il suo Centro Operativo di Emergenza e è tornata alle operazioni normali.
Le misure di preparazione dell'azienda e la rapida risposta alle interruzioni sporadiche nel suo territorio di servizio di 12 contee hanno aiutato a ridurre al minimo gli impatti della tempesta. CenterPoint continua a fornire ai clienti accesso al suo servizio Power Alert® e al Tracker delle Interruzioni basato su cloud per aggiornamenti in tempo reale e informazioni sul servizio.
CenterPoint Energy (CNP) mantuvo con éxito el suministro de energía para más del 99% de sus clientes en el área de Greater Houston durante la Tormenta Invernal Enzo, demostrando una sólida resiliencia operativa. La empresa movilizó aproximadamente 3,000 trabajadores eléctricos en primera línea, incluidos 1,200 trabajadores de ayuda mutua que fueron liberados más tarde a medida que mejoraban las condiciones.
Las acciones clave incluyeron el despliegue de cuatro unidades de generación temporales en centros de calefacción locales, la realización de contactos con clientes en cuidados críticos y el mantenimiento de una comunicación constante con los clientes a través de múltiples canales. Al mediodía, la compañía desactivó su Centro de Operaciones de Emergencia y volvió a las operaciones normales.
Las medidas de preparación de la empresa y la rápida respuesta a cortes dispersos en su área de servicio de 12 condados ayudaron a minimizar los impactos de la tormenta. CenterPoint sigue proporcionando a los clientes acceso a su servicio Power Alert® y al Rastreador de Cortes en la nube para actualizaciones en tiempo real e información de servicio.
CenterPoint Energy (CNP)는 겨울 폭풍 엔조 동안 Greater Houston 지역 고객의 99% 이상에게 전력을 성공적으로 유지하며 강력한 운영 회복력을 입증했습니다. 이 회사는 약 3,000명의 전기 작업자를 동원했으며, 이 중 1,200명은 상황이 개선되면서 나중에 해고되었습니다.
주요 조치에는 지역 난방 센터에 임시 발전기 4대를 배치하고, 주요 치료 고객에게 연락하며 여러 경로를 통해 고객과 지속적인 소통을 유지하는 것이 포함되었습니다. 정오에 이 회사는 비상 운영 센터를 비활성화하고 정상 운영으로 돌아갔습니다.
회사의 준비 조치와 12개 카운티 서비스 지역 내 불규칙한 정전 발생에 대한 신속한 대응은 폭풍의 영향을 최소화하는 데 도움이 되었습니다. CenterPoint는 고객에게 실시간 업데이트 및 서비스 정보를 위한 Power Alert® 서비스와 클라우드 기반의 정전 추적기에 대한 접근을 계속 제공하고 있습니다.
CenterPoint Energy (CNP) a réussi à maintenir l'alimentation électrique pour plus de 99% de ses clients dans la région de Greater Houston pendant la tempête hivernale Enzo, démontrant ainsi une forte résilience opérationnelle. L'entreprise a mobilisé environ 3 000 travailleurs électriques de première ligne, dont 1 200 travailleurs d'entraide qui ont été libérés par la suite lorsque les conditions se sont améliorées.
Les actions clés comprenaient le déploiement de quatre unités de génération temporaires dans des centres de chauffage locaux, la sensibilisation des clients en soins critiques et le maintien d'une communication client constante par plusieurs canaux. À midi, l'entreprise a désactivé son Centre d'opérations d'urgence et est revenue à un fonctionnement normal.
Les mesures de préparation de l'entreprise et sa réponse rapide aux pannes éparses dans son secteur de service de 12 comtés ont aidé à minimiser les impacts de la tempête. CenterPoint continue de fournir aux clients un accès à son service Power Alert® et à un outil de suivi des pannes basé sur le cloud pour des mises à jour en temps réel et des informations sur les services.
CenterPoint Energy (CNP) hat während des Wintersturms Enzo erfolgreich die Stromversorgung für über 99% seiner Kunden im Greater Houston-Gebiet aufrechterhalten und damit eine starke betriebliche Resilienz demonstriert. Das Unternehmen mobilisierte etwa 3.000 Frontarbeiter im Elektrobereich, darunter 1.200 gegenseitige Helfer, die später entlassen wurden, als sich die Bedingungen verbesserten.
Zu den wesentlichen Maßnahmen gehörte der Einsatz von vier temporären Generatoreinheiten in lokalen Wärmezentren, die Kontaktaufnahme mit kritischen Pflegekunden und die Aufrechterhaltung einer konsistenten Kundenkommunikation über mehrere Kanäle. Zur Mittagszeit deaktivierte das Unternehmen sein Notfallbetriebzentrum und kehrte zu den normalen Betriebsabläufen zurück.
Die Vorbereitungsmaßnahmen des Unternehmens und die schnelle Reaktion auf scattered outages in seinem 12-Kreise-Servicegebiet halfen, die Auswirkungen des Sturms zu minimieren. CenterPoint bietet den Kunden weiterhin Zugang zu seinem Power Alert®-Service und dem cloudbasierten Ausfalltracker für Echtzeit-Updates und Dienstinformationen.
- 99% of customers maintained power during extreme weather conditions
- Successfully mobilized 3,000 frontline workers for emergency response
- Effective emergency preparedness demonstrated through minimal service disruption
- Enhanced customer communication systems and tracking tools in place
- None.
Insights
CenterPoint Energy's exemplary handling of Winter Storm Enzo represents a stark contrast to previous winter storm challenges in Texas, particularly the devastating 2021 winter storm that caused widespread outages and significant financial losses. The 99% power maintenance rate during extreme conditions demonstrates the effectiveness of infrastructure investments and emergency preparedness improvements made since then.
The deployment of 3,000 frontline workers and strategic positioning at three staging areas shows sophisticated operational planning. While these emergency measures incur costs, they're typically factored into the utility's rate base and emergency preparedness budgets, suggesting minimal unexpected financial impact. The ability to release 1,200 mutual aid workers early indicates efficient resource management and potential cost savings.
For investors, this performance signals several positive indicators:
- Reduced regulatory risk due to demonstrated system resilience
- Lower likelihood of emergency-related extraordinary expenses
- Strong operational execution that could support favorable rate case outcomes
- Enhanced competitive positioning in the Texas utility market
The successful navigation of this winter storm validates CenterPoint's infrastructure modernization investments and emergency response protocols, potentially strengthening its position for future rate reviews and regulatory discussions. This operational excellence during extreme weather events is increasingly valuable as climate-related challenges become more frequent, potentially supporting long-term shareholder value.
CenterPoint crews and contractors continue working to restore the remaining customers out
As of noon today, CenterPoint Energy deactivated its Emergency Operations Center and returned to normal business operations
Company urges customers to heed local officials' warnings to stay off roads when possible, to help prevent potential accidents and outages
Given the status of both the electric and natural gas systems across its
"With Winter Storm Enzo now behind us, we want to again thank all our customers for staying off the roads and allowing our dedicated crews to respond safely and effectively when scattered outages occurred. We're also grateful to those crew members who worked in extreme conditions to provide our customers the service they expect and deserve. We would also like to thank the 1,200 mutual assistance personnel that traveled from other states to help us prepare. The actions we took to get ready for this winter storm season helped mitigate the impacts of Enzo on our customers, and our entire CenterPoint team remains committed to further strengthening the resiliency of our system," said Darin Carroll, Senior Vice President of CenterPoint's Electric Business.
Key Actions: CenterPoint Response to Winter Storm Enzo
As part of its planning and response to Winter Storm Enzo, CenterPoint took the following actions to prepare for possible storm-related outages, including:
- Marshaled approximately 3,000 frontline electric workers: CenterPoint workers and local contractors were positioned at three staging areas across the
Greater Houston area and responded quickly and safely to impacts of the winter storm. On Tuesday, CenterPoint released 1,200 mutual aid workers to their home states. - Provided temporary generation to warming centers: Deployed four small temporary generation units to provide power to local warming centers amid sub-freezing temperatures.
- Kept customers informed: Shared safety and preparedness information and resources with CenterPoint customers through direct outreach, press briefings, social media and other platforms.
- Conducted outreach to critical care customers: Reached out to identified Critical Care Residential and Chronic Condition Residential electric customers by email, phone and/or text.
Important Ways for Electric Customers to Stay Connected to CenterPoint
CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times and customer-specific restoration updates via phone call, text or email. Customers can also stay up to date with CenterPoint's new and improved, cloud-based Outage Tracker, available in English and Spanish, which allows customers to see outages by county, city and zip code.
In addition, customers can get the latest information on CenterPoint's preparedness and response efforts, view important safety tips and access the company's 2025 Winter Energy Guide by visiting CenterPointEnergy.com/StormCenter. Customers can also follow @CenterPoint_TX to receive the most up-to-date information on the company's operations in the
For the latest weather information for the
For more information, contact
Communications
Media.Relations@CenterPointEnergy.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/final-winter-storm-enzo-update-more-than-99-percent-of-centerpoint-energy-customers-maintained-power-through-extreme-winter-weather-company-deactivates-emergency-operations-center-302357839.html
SOURCE CenterPoint Energy
FAQ
How many CenterPoint Energy (CNP) customers maintained power during Winter Storm Enzo?
How many workers did CenterPoint Energy (CNP) deploy for Winter Storm Enzo response?
What emergency measures did CenterPoint Energy (CNP) implement during Winter Storm Enzo?
When did CenterPoint Energy (CNP) deactivate its Emergency Operations Center after Storm Enzo?
What customer communication tools does CenterPoint Energy (CNP) provide for outage updates?
