Cinemark Consistently Evolves the Moviegoing Experience with Enhanced Digital Capabilities Including Snacks in a Tap Advance Ordering Feature

Rhea-AI Summary

Cinemark Holdings, a leading movie theatre company, announced enhancements to guest experiences via digital innovations, notably the Snacks in a Tap feature. This allows guests to conveniently order snacks in advance, with over 2.5 million items sold since its launch. Customers can pick up orders or have them delivered to seats. With 99% of U.S. theatres offering this feature, Cinemark continues to prioritize a seamless moviegoing experience from ticket purchase to concessions. The app now also facilitates watch list creation and alerts for upcoming releases.

Positive

• Over 2.5 million concession items sold via Snacks in a Tap.
• 99% of U.S. locations offer the Snacks in a Tap feature.
• Enhanced mobile app for better customer experience.

Negative

• None.

Advance online ordering provides the fastest, most convenient way to purchase favorite movie theatre snacks and drinks with over 2.5 million concession items already sold

Moviegoers experience seamless customer journey from the initial search for their movie ticket to the closing credits

PLANO, Texas--(BUSINESS WIRE)-- Cinemark Holdings, Inc., one of the world’s largest and most influential movie theatre companies, today announced it is further optimizing and transforming the guest experience through digital innovations, including its fan-favorite Snacks in a Tap advance ordering feature. Cinemark’s continued digital evolution is the result of the company’s pursuit of creating a frictionless and streamlined moviegoing experience for guests from the initial ticket search to the closing credits.

Movie lovers no longer have the delay of the concession stand between them and the on-screen action, as Cinemark makes purchasing favorite moviegoing snacks and drinks easier than ever with Snacks in a Tap. This new ordering feature is a convenient and contactless way for guests to make food and beverage selections in advance from the Cinemark app or website. Moviegoers can order when they purchase their tickets, or, if they need more time to make an inspired choice, they can order them separately closer to showtime. The Cinemark team will have the order ready for pickup at the theatre’s dedicated guest pickup location or deliver it directly to guests’ seats for a minimal fee. With the Quick Reorder option, moviegoers can add items from their last order with just a click, and never have to worry about forgetting their picture-perfect snack combination.

“If there is anything Cinemark guests love more than big films on the big screen, it is our irresistible warm, movie theatre popcorn perfectly paired with sweet treats and an ice-cold soda,” said Phillip Couch, Cinemark Executive Vice President of Food and Beverage. “We are thrilled to make movie snacking simpler through our Snacks in a Tap ordering feature. The only thing more delightful than concessions is the convenience of not having to wait in line, or even better, having it delivered directly to your seat.”

Moviegoers have ordered more than 2.5 million concession items through Snacks in a Tap since its inception, with more than 1 million orders being directly delivered to guests in their seats. This unique instant snackification feature builds upon Cinemark’s tradition of innovating its entertainment experience and offering incomparable convenience to all guests. Ninety nine percent of Cinemark’s eligible U.S. theatres currently offer this feature, allowing guests to bypass the lines and get to snackin’ faster.

“The moviegoer is at the center of everything we do at Cinemark and the focus of our continued innovation and evolution into the ultimate entertainment destination,” said Wanda Gierhart Fearing, Cinemark Chief Marketing and Content Officer. “Through enhancements to our mobile app and website, we have made the entire customer journey frictionless, letting our moviegoers find their film, purchase tickets and order concessions in just a few clicks. Snacks in a Tap is just one example of how our digital transformation takes the work out of having fun.”

With the exhibitor’s updated and optimized web and app experience, buying a movie ticket does not have to be a production. To ensure guests never miss out on their favorite movies, individuals can now save upcoming releases to a personalized watch list. Alerts will be sent out when the tickets go on sale and allow fans to secure those prized seats without any hassle. And for those excitedly heading to the theatre but unsure about which movie to see, a list of showtimes starting soon is readily available to make the decision easy and convenient. Showtimes and seat maps have also been combined onto one page during check-out, for a swifter selection process. From decision to transaction, Cinemark guests can now snag the perfect seat with just two simple clicks.

For Cinemark Movie Rewards members, the benefits continue to roll out with updates that allow for easy access to membership information. In the main navigation at the top of the Cinemark app or website, members can now see their rewards information, including name, loyalty status and number of points. Those interested in becoming Movie Club members have access to the Movie Club calculator, which shows how much savings they would potentially accumulate by joining the program. Movie Club members on average save around $100 per year. And dedicated Movie Club members now have the opportunity to save even more, with the brand-new Movie Club Platinum membership.

For more details on these programs, including Snacks in a Tap and Cinemark Movie Rewards, visit Cinemark.com or the Cinemark mobile app.

About Cinemark Holdings, Inc.:

Headquartered in Plano, TX, Cinemark (NYSE: CNK) is one of the largest and most influential movie theatre companies in the world. Cinemark’s circuit, comprised of various brands that also include Century, Tinseltown and Rave, operates 521 theatres (323 U.S., 198 South and Central America) with 5,864 screens (4,426 U.S., 1,438 South and Central America) in 42 states domestically and 15 countries throughout South and Central America. Cinemark consistently provides an extraordinary guest experience from the initial ticket purchase to the closing credits, including Movie Club, the first U.S. exhibitor-launched subscription program; the highest Luxury Lounger recliner seat penetration among the major players; XD - the No. 1 exhibitor-brand premium large format; and expansive food and beverage options to further enhance the moviegoing experience. For more information go to https://investors.cinemark.com/

View source version on businesswire.com: https://www.businesswire.com/news/home/20211020005965/en/

Media Contact:

Julia McCartha

pr@cinemark.com



Investor Contact:

Chanda Brashears

investors@cinemark.com

Source: Cinemark Holdings, Inc.

FAQ

What is the Snacks in a Tap feature by Cinemark (CNK)?

Snacks in a Tap allows moviegoers to order snacks in advance through the Cinemark app or website, with over 2.5 million items sold since its launch.

How many Cinemark theatres offer the Snacks in a Tap feature?

99% of Cinemark's eligible U.S. theatres currently offer the Snacks in a Tap feature.

What benefits does the Cinemark mobile app provide for users?

The app enhances customer experience by allowing users to create watch lists, receive alerts for upcoming movie releases, and order concessions conveniently.

How does Cinemark (CNK) deliver snacks to customers?

Cinemark delivers snacks to guests' seats for a minimal fee or allows for pickup at a dedicated location.

What is the impact of digital innovations like Snacks in a Tap for Cinemark (CNK)?

These innovations are designed to streamline the guest experience, potentially increasing customer satisfaction and sales.