CNH rolls out new AI tool for instant customer support
CNH Industrial (NYSE: CNH) has launched an innovative AI-powered chatbot called CNH AI Tech Assistant to enhance dealer support services. The tool is currently operational across more than 300 authorized agriculture and construction dealer groups in North America, Australia, and New Zealand, with plans for global expansion.
The AI Tech Assistant simulates conversations to provide diagnosis and repair plans for CNH brand machines, helping dealer technicians save time on repairs through quick and accurate technical responses. Developed with dealer feedback, this first-of-its-kind tool aims to simplify repair processes, improve uptime, and enhance customer satisfaction.
CNH Industrial (NYSE: CNH) ha lanciato un innovativo chatbot alimentato dall'IA chiamato CNH AI Tech Assistant per migliorare i servizi di supporto ai concessionari. Lo strumento è attualmente operativo in oltre 300 gruppi di concessionari autorizzati nel settore agricolo e delle costruzioni in Nord America, Australia e Nuova Zelanda, con piani di espansione globale.
Il Tech Assistant IA simula conversazioni per fornire diagnosi e piani di riparazione per le macchine a marchio CNH, aiutando i tecnici dei concessionari a risparmiare tempo nelle riparazioni attraverso risposte tecniche rapide e accurate. Sviluppato con il feedback dei concessionari, questo strumento unico nel suo genere mira a semplificare i processi di riparazione, migliorare l'uptime e aumentare la soddisfazione del cliente.
CNH Industrial (NYSE: CNH) ha lanzado un innovador chatbot impulsado por IA llamado CNH AI Tech Assistant para mejorar los servicios de soporte a concesionarios. La herramienta está actualmente en funcionamiento en más de 300 grupos de concesionarios autorizados de agricultura y construcción en América del Norte, Australia y Nueva Zelanda, con planes de expansión global.
El Tech Assistant IA simula conversaciones para proporcionar diagnósticos y planes de reparación para las máquinas de la marca CNH, ayudando a los técnicos de concesionarios a ahorrar tiempo en reparaciones mediante respuestas técnicas rápidas y precisas. Desarrollada con la retroalimentación de los concesionarios, esta herramienta única en su tipo tiene como objetivo simplificar los procesos de reparación, mejorar el tiempo de actividad y aumentar la satisfacción del cliente.
CNH Industrial (NYSE: CNH)는 딜러 지원 서비스를 향상시키기 위해 CNH AI Tech Assistant라는 혁신적인 AI 기반 챗봇을 출시했습니다. 이 도구는 현재 북미, 호주 및 뉴질랜드의 300개 이상의 승인된 농업 및 건설 딜러 그룹에서 운영 중이며, 글로벌 확장을 계획하고 있습니다.
AI Tech Assistant는 대화를 시뮬레이션하여 CNH 브랜드 기계에 대한 진단 및 수리 계획을 제공하여 딜러 기술자가 빠르고 정확한 기술 응답을 통해 수리 시간을 절약할 수 있도록 돕습니다. 딜러의 피드백을 바탕으로 개발된 이 독창적인 도구는 수리 프로세스를 간소화하고 가동 시간을 개선하며 고객 만족도를 높이는 것을 목표로 하고 있습니다.
CNH Industrial (NYSE: CNH) a lancé un chatbot innovant alimenté par l'IA appelé CNH AI Tech Assistant pour améliorer les services de support aux concessionnaires. Cet outil est actuellement opérationnel dans plus de 300 groupes de concessionnaires autorisés dans les secteurs de l'agriculture et de la construction en Amérique du Nord, en Australie et en Nouvelle-Zélande, avec des projets d'expansion mondiale.
Le Tech Assistant IA simule des conversations pour fournir des diagnostics et des plans de réparation pour les machines de marque CNH, aidant ainsi les techniciens des concessionnaires à gagner du temps sur les réparations grâce à des réponses techniques rapides et précises. Développé avec les retours des concessionnaires, cet outil unique en son genre vise à simplifier les processus de réparation, à améliorer le temps de disponibilité et à accroître la satisfaction client.
CNH Industrial (NYSE: CNH) hat einen innovativen KI-gestützten Chatbot namens CNH AI Tech Assistant eingeführt, um die Händlerunterstützungsdienste zu verbessern. Das Tool ist derzeit in mehr als 300 autorisierten Händlergruppen für Landwirtschaft und Bauwesen in Nordamerika, Australien und Neuseeland im Einsatz, mit Plänen für eine globale Expansion.
Der AI Tech Assistant simuliert Gespräche, um Diagnosen und Reparaturpläne für Maschinen der Marke CNH bereitzustellen, damit die Techniker der Händler Zeit bei Reparaturen sparen können, indem sie schnelle und präzise technische Antworten erhalten. Dieses erstmalige Tool, das auf dem Feedback der Händler basiert, hat das Ziel, die Reparaturprozesse zu vereinfachen, die Betriebszeiten zu verbessern und die Kundenzufriedenheit zu steigern.
- Implementation of AI technology to streamline repair operations and improve efficiency
- Successful deployment across 300+ dealer groups in multiple regions
- Potential for global expansion indicating scalability
- Enhanced customer service capabilities through faster diagnosis and repair solutions
- initial geographical deployment may impact global competitiveness
- Implementation costs and training requirements for dealer adoption not disclosed
Insights
CNH's deployment of an AI-powered chatbot for dealer support represents an incremental technological advancement, though with immediate financial impact. The AI Tech Assistant's rollout to 300 dealer groups across multiple regions suggests a controlled implementation strategy rather than a market-disrupting initiative. While this tool may improve operational efficiency by accelerating repair diagnostics, its direct impact on revenue streams or profit margins is likely to be modest.
The key technical aspects worth noting include:
- Integration with existing dealer networks suggests minimal infrastructure investment requirements
- Focus on diagnostic and repair planning indicates a practical, service-oriented application of AI
- Staged regional rollout pattern allows for system optimization and risk management
From a competitive standpoint, while labeled as "first-of-its-kind," similar AI support tools are becoming increasingly common in the industrial equipment sector. The real value proposition lies in potential reductions in equipment downtime and improved customer satisfaction metrics, though these benefits may take several quarters to materialize in financial results.
CNH rolls out new AI tool for instant customer support
Basildon, January 15, 2025
A CNH chatbot powered by artificial intelligence (AI) is changing the game when it comes to helping dealers support customers.
The CNH AI Tech Assistant tool is already at work at over 300 authorized agriculture and construction dealer groups in North America, Australia and New Zealand, with global expansion underway. It works by simulating conversations to provide a diagnosis and repair plan for CNH brands’ machines. This first-of-its-kind tool was developed with dealer feedback.
This tool enables dealer technicians to save time on repairs by providing fast and accurate answers to technical questions.
“The AI Tech Assistant is transformative and sets a course in future tool development that is instinctive to resolving dealer needs. Our goal within the Global Parts & Service team is to simplify repair processes, improve uptime and customer satisfaction with their machine,” said Rosella Risso, Head of Agriculture Parts & Service at CNH.
Read more about the CNH AI Tech Assistant tool in the full article here: https://viewer.foleon.com/preview/w386zbroz3/ai-tech-assistant-tool
CNH Industrial (NYSE: CNH) is a world-class equipment, technology and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its global and regional Brands. Globally, Case IH and New Holland supply 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment deliver a full lineup of construction products that make the industry more productive. The Company’s regionally focused Brands include: STEYR, for agricultural tractors; Raven, a leader in digital agriculture, precision technology and the development of autonomous systems; Hemisphere, a leading designer and manufacturer of high-precision satellite-based positioning, and heading technologies; Flexi-Coil, specializing in tillage and seeding systems; Miller, manufacturing application equipment; and Eurocomach, producing a wide range of mini and midi excavators for the construction sector, including electric solutions.
Across a history spanning over two centuries, CNH has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success. As a truly global company, CNH’s 40,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
For more information and the latest financial and sustainability reports visit: cnh.com
For news from CNH and its Brands visit: media.cnh.com
Media contacts:
| Rebecca Fabian | Alex Ellis |
| North America | United Kingdom |
| Tel. +1 312 515 2249 | Tel. +44 (0)758 106 1696 |
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