Everest Group Survey of CFOs Finding: The Right Partner Drives F&A Outsourcing Benefits
A new Everest Group survey of 200 CFOs, supported by Conduent (Nasdaq: CNDT), reveals significant benefits of finance and accounting outsourcing through BPO providers. The study shows an average 15% ROI on finance-related outsourcing investments, with highest returns in management reporting (43%), billing (41%), accounts receivable (40%), and capital budgeting (39%).
Key findings indicate that 46% of CFOs prioritize operational efficiency as the most important outcome, while 39% focus on improving business metrics. Notably, 94% of respondents plan to direct outsourcing efforts toward predictive and prescriptive analytics in the next 3-5 years. The research targeted U.S. companies with revenues exceeding $500 million.
Un nuovo sondaggio del gruppo Everest condotto su 200 CFO, supportato da Conduent (Nasdaq: CNDT), rivela i significativi vantaggi dell'esternalizzazione della finanza e della contabilità tramite fornitori BPO. Lo studio mostra un ROI medio del 15% sugli investimenti in esternalizzazione legati alla finanza, con i rendimenti più elevati nella reportistica di gestione (43%), fatturazione (41%), conti da incassare (40%) e budgeting per il capitale (39%).
Le scoperte chiave indicano che il 46% dei CFO considera l'efficienza operativa come il risultato più importante, mentre il 39% si concentra sul miglioramento dei parametri aziendali. È degno di nota che il 94% dei partecipanti prevede di indirizzare gli sforzi di esternalizzazione verso l'analisi predittiva e prescrittiva nei prossimi 3-5 anni. La ricerca ha preso di mira le aziende statunitensi con ricavi superiori a 500 milioni di dollari.
Una nueva encuesta del Grupo Everest con 200 CFO, respaldada por Conduent (Nasdaq: CNDT), revela los beneficios significativos de la subcontratación de finanzas y contabilidad a través de proveedores de BPO. El estudio muestra un ROI promedio del 15% sobre las inversiones en subcontratación relacionadas con finanzas, siendo los mayores retornos en informes de gestión (43%), facturación (41%), cuentas por cobrar (40%) y presupuesto de capital (39%).
Los hallazgos clave indican que el 46% de los CFO priorizan la eficiencia operativa como el resultado más importante, mientras que el 39% se centra en mejorar las métricas comerciales. Notablemente, el 94% de los encuestados planea dirigir los esfuerzos de subcontratación hacia análisis predictivos y prescriptivos en los próximos 3-5 años. La investigación se centró en empresas estadounidenses con ingresos superiores a 500 millones de dólares.
200명의 CFO를 대상으로 한 새로운 에베레스트 그룹 조사는 콘두언트 (Nasdaq: CNDT)의 지원을 받아 BPO 제공업체를 통한 재무 및 회계 아웃소싱의 상당한 이점을 밝혀냈습니다. 연구에 따르면 재무 관련 아웃소싱 투자에 대해 평균 15% ROI를 보이며, 가장 높은 수익률은 관리 보고서(43%), 청구(41%), 외상 매출금(40%), 자본 예산 편성(39%)에서 나타났습니다.
주요 발견으로는 CFO의 46%가 운영 효율성을 가장 중요한 결과로 우선시하고, 39%는 비즈니스 지표 개선에 집중하고 있음을 보여줍니다. 특히, 응답자의 94%는 향후 3-5년 내에 아웃소싱 노력을 예측 분석 및 처방 분석으로 전환할 계획입니다. 이번 연구는 5억 달러 이상의 수익을 올리는 미국 기업을 대상으로 진행되었습니다.
Une nouvelle enquête du Groupe Everest menée auprès de 200 CFO, soutenue par Conduent (Nasdaq: CNDT), révèle les avantages significatifs de l'externalisation de la finance et de la comptabilité via des prestataires de BPO. L'étude montre un ROI moyen de 15% sur les investissements liés à l'externalisation financière, avec les meilleurs rendements dans les rapports de gestion (43%), la facturation (41%), les comptes clients (40%) et le budget d'investissement (39%).
Les résultats clés indiquent que 46 % des CFO considèrent l'efficacité opérationnelle comme le résultat le plus important, tandis que 39 % se concentrent sur l'amélioration des indicateurs commerciaux. Il est à noter que 94 % des répondants prévoient de diriger leurs efforts d'externalisation vers l'analyse prédictive et prescriptive dans les 3 à 5 prochaines années. La recherche a ciblé les entreprises américaines dont le chiffre d'affaires dépasse 500 millions de dollars.
Eine neue Umfrage der Everest Group unter 200 CFOs, unterstützt von Conduent (Nasdaq: CNDT), zeigt die erheblichen Vorteile der Auslagerung von Finanzen und Buchhaltung über BPO-Anbieter. Die Studie zeigt eine durchschnittliche 15% ROI auf Investitionen in die Auslagerung, mit den höchsten Renditen in der Managementberichterstattung (43%), Abrechnung (41%), Forderungen aus Lieferungen und Leistungen (40%) und Kapitalbudgetierung (39%).
Wichtige Ergebnisse zeigen, dass 46% der CFOs die operationale Effizienz als das wichtigste Ergebnis priorisieren, während 39% sich auf die Verbesserung von Geschäftsmessgrößen konzentrieren. Bemerkenswert ist, dass 94% der Befragten planen, ihre Outsourcing-Bemühungen in den nächsten 3-5 Jahren auf prädiktive und präskriptive Analysen auszurichten. Die Forschung richtete sich an US-Unternehmen mit einem Umsatz von über 500 Millionen Dollar.
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Conduent ebook “Optimizing finance operations through outsourcing: what works best? Assessing the input of 200 CFOs” guides CFOs in FA&P outsourcing
Finance areas with the highest ROI when outsourced
CFOs participating in the survey reported an average return on investment of 15% on their company’s finance-related outsourcing investments, with four areas showing the largest ROI:
Outsourced finance areas with largest ROI |
% of respondents |
Management reporting and analysis |
|
Billing |
|
Accounts receivable |
|
Capital budgeting |
|
Additional Findings:
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Operational efficiency is at the top of the CFOs’ list when ranking important outcomes with
46% of responders indicating highest importance, followed by improving business metrics at39% .
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94% of respondents plan to focus outsourcing efforts on predictive and prescriptive analytics in the next three to five years.
“We work with CFOs every day, tackling their business challenges such as solving for a lack of defined policies and standardized processes or limited use of process automation tools,” said Jeff Weiner, President, BPaaS Solutions at Conduent. “Successful outsourcing partnerships stem from due diligence, vetting capabilities and experience plus evaluating an outsourcing partner’s approach and alignment with the company’s objectives. When companies connect with the right outsourcing partner, FA&P teams quickly achieve the benefits of outsourcing.”
The ebook, titled “Optimizing finance operations through outsourcing: what works best?,” packages the research findings with Conduent’s expertise and insights in managing international Finance, Accounting and Procurement (FA&P) enterprise operations and provides CFOs a guide to successful outsourcing.
Source: Everest Group, a leading research firm, was supported by Conduent to conduct an online survey of 200 Chief Financial Officers across the
About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately
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View source version on businesswire.com: https://www.businesswire.com/news/home/20241029785858/en/
Media:
Lisa Patterson, Conduent, +1-816-305-4421, lisa.patterson@conduent.com
Investor Relations:
Giles Goodburn, Conduent, +1-203-216-3546, ir@conduent.com
Source: Conduent Incorporated
FAQ
What ROI did CFOs report from finance outsourcing according to the 2023 Everest Group survey for Conduent (CNDT)?
Which finance areas showed the highest ROI when outsourced according to the Conduent (CNDT) sponsored survey?
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