Health Net Providing Special Assistance to Members Affected by Wildfires

Rhea-AI Summary

Health Net is responding to the state of emergency declared by Gov. Gavin Newsom in Siskiyou County due to ongoing wildfires. The company is providing special assistance to members, ensuring access to prescription medications and healthcare services to help them cope with stress and trauma. Members can obtain emergency supplies directly from their pharmacies or call Health Net for assistance. The company also offers 24/7 mental health support through MHN and telehealth services at no cost. This initiative underlines Health Net’s commitment to member welfare during crises.

Positive

• Provision of emergency prescription supplies during evacuations.
• Access to 24/7 mental health support through MHN.
• No-cost telehealth services available for members.

Negative

• None.

Health Net Assisting Members in Siskiyou County During State of Emergency

SACRAMENTO, Calif., August 1, 2022 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Siskiyou County, Health Net is providing special assistance to ensure its members affected by the ongoing wildfire have access to essential prescription medications and other healthcare services to help them cope with grief, loss, stress or trauma.

Prescription Information

• During evacuations, members in Siskiyou County affected by the wildfire can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the wildfires. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Video Medical Appointments

If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services as necessary.

About Health Net:

At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded in California more than 40 years ago, we're dedicated to transforming the health of our community, one person at a time. Today, Health Net's 2,600 employees and 90,000 network providers serve 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare — Coverage for Every Stage of Life™. Health Net also offers access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 25 company that offers affordable and high-quality products to nearly 1 in 15 individuals across the nation. For more information, visit www.HealthNet.com.

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SOURCE Centene / Health Net

FAQ

What assistance is Health Net providing in Siskiyou County due to wildfires?

Health Net is offering emergency prescription supplies, 24/7 mental health support, and no-cost telehealth services to its members in Siskiyou County.

How can Health Net members access emergency prescriptions during the wildfire crisis?

Members can obtain emergency supplies from their original pharmacies or call Health Net for assistance at 1-800-400-8987.

Is there mental health support available for Health Net members during the wildfires?

Yes, members can call MHN for coping support, including referrals to mental health counselors and local services, available 24/7.

What telehealth services does Health Net offer during the state of emergency?

Health Net provides access to telehealth services at no cost for members who cannot reach their primary care provider during the emergency.

How does Health Net assist healthcare providers during the wildfire emergency?

Healthcare providers can call Health Net for emergency prescription refill guidelines and approval for out-of-network treatments when necessary.