Health Net Providing Special Assistance to Members Affected by Bridge and Airport Fires in Southern California

Rhea-AI Summary

Health Net, a Medi-Cal managed care health plan and subsidiary of Centene (NYSE: CNC), is providing special assistance to members affected by the Bridge and Airport fires in Southern California. This comes in response to Gov. Gavin Newsom's declared state of emergency in Los Angeles, Orange, Riverside, and San Bernardino counties.

The company is ensuring uninterrupted access to essential prescription medications, critical information, and healthcare services. Members can obtain emergency medication supplies, access behavioral health services for coping support, and use telehealth services at no cost. Health Net is also assisting healthcare providers with emergency prescription refills, expedited approvals, and out-of-network treatment authorizations when necessary.

Positive

• Providing emergency medication supplies to affected members
• Offering free telehealth services during the state of emergency
• Providing access to behavioral health services for coping support

Negative

• None.

Health Net Assisting Members During State of Emergency

SACRAMENTO, Calif., Sept. 12, 2024 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Los Angeles, Orange, Riverside and San Bernardino counties, Health Net, one of California's most experienced Medi-Cal managed care health plans and company of Centene Corporation (NYSE: CNC), is providing special assistance to assist members affected by the Bridge and Airport fires. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Prescription Information

• During the duration of the State of Emergency, members in Los Angeles and San Bernardino counties affected by the Bridge Fire and members in Orange and Riverside counties affected by the Airport Fire can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
• If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Help with Coping
Health Net members have access to Health Net Behavioral Health Services for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the Bridge and Airport fires. Health Net Behavioral Health is available for crisis support 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines.
• Escalating approvals to reduce approval turnaround times.
• Approval for out-of-network treatments when in-network resources are unavailable.

Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net  
Founded in California more than 45 years ago, Health Net, a company of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. With more than 90,000 of our network providers, Health Net serves more than three million members across the state. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed healthcare products related to prescription drugs. We make these health plans and services available through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net and Centene employ more than 5,700 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.

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SOURCE Health Net

FAQ

What assistance is Health Net (CNC) providing for members affected by the Bridge and Airport fires in Southern California?

Health Net is providing emergency medication supplies, free telehealth services, and access to behavioral health services for coping support to members affected by the Bridge and Airport fires in Southern California.

How can Health Net (CNC) members access emergency prescription refills during the California fires?

Members can obtain an emergency supply of medication from their original pharmacy. If the pharmacy is closed, they can call Health Net at 1-800-400-8987 for assistance.

What support is Health Net (CNC) offering healthcare providers during the California state of emergency?

Health Net is assisting healthcare providers with emergency prescription refill guidelines, expedited approvals, and authorization for out-of-network treatments when in-network resources are unavailable.

How can Health Net (CNC) members access telehealth services during the California fires?

Members can access free telehealth services by referring to their Health Net ID card or logging into HealthNet.com for more information on accessing these services.