Health Net Providing Special Assistance to Members Affected by the Gold Complex and Park Fires Throughout California
Health Net, a Medi-Cal managed care health plan and Centene company, is providing special assistance to members affected by the Gold Complex and Park Fires in Plumas, Butte, and Tehama counties in California.
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Rhea-AI Summary
Health Net, a Medi-Cal managed care health plan and Centene company, is providing special assistance to members affected by the Gold Complex and Park Fires in Plumas, Butte, and Tehama counties in California. This comes in response to Gov. Gavin Newsom's declared state of emergency. The company is ensuring uninterrupted access to essential prescription medications, critical information, and healthcare services.
Key provisions include:
- Emergency prescription refills at local pharmacies
- Access to Managed Health Network (MHN) for coping support
- Free telehealth services if primary care providers are unreachable
- Assistance for healthcare providers in expediting approvals and accessing out-of-network treatments
Health Net is committed to taking additional steps if prolonged assistance is needed.
Positive
- Providing emergency prescription refills to affected members
- Offering free telehealth services during the state of emergency
- Providing access to mental health support through Managed Health Network (MHN)
- Assisting healthcare providers with expedited approvals and out-of-network treatments
Negative
- None.
Details
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Health Net Assisting Members During State of Emergency
Prescription Information
- During the duration of the State of Emergency, members in Plumas,
Butte andTehama counties affected by the Gold Complex and Park Fires can obtain an emergency supply of medication from the drug store where they originally filled their prescription. - If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.
Help with Coping
Health Net members have access to Managed Health Network (MHN) for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the Gold Complex and Park Fires. MHN operates its hotline 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).
Video Medical Appointments
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.
Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:
- Emergency prescription refill guidelines.
- Escalating approvals to reduce approval turnaround times.
- Approval for out-of-network treatments when in-network resources are unavailable.
Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.
About Health Net
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SOURCE Health Net
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