Health Net Providing Special Assistance to Members Affected by Winter Storms Throughout California

Rhea-AI Summary

Health Net, a subsidiary of Centene , is providing special assistance to members in Los Angeles County affected by winter storms, following Gov. Gavin Newsom's state of emergency declaration. Members can obtain emergency medication supplies and access telehealth services at no cost during the emergency period. Additionally, Health Net offers mental health support through Managed Health Network's 24/7 hotline. Healthcare providers are also supported with expedited approvals and out-of-network treatment options where necessary. Health Net aims to ensure uninterrupted access to essential healthcare services during this period.

Positive

• Health Net is offering special assistance to members during the state of emergency in Los Angeles County, ensuring uninterrupted access to essential medications and healthcare services.
• Telehealth services are provided free of charge to members unable to reach their primary care providers.
• Mental health support is available 24/7 through the Managed Health Network hotline.

Negative

• The need for emergency measures highlights potential service disruptions and underlying issues in healthcare access during crises.

Health Net Assisting Members During State of Emergency

SACRAMENTO, Calif., June 25, 2024 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Los Angeles County, Health Net, one of California's most experienced Medi-Cal managed care health plans and wholly owned subsidiary of Centene Corporation, is providing special assistance to assist members affected by the winter storms. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Prescription Information

• During the duration of the State of Emergency, members in Los Angeles County affected by the winter storms can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
• If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Help with Coping
Health Net members have access to Managed Health Network (MHN) for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the winter storms. MHN operates its hotline 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines.
• Escalating approvals to reduce approval turnaround times.
• Approval for out-of-network treatments when in-network resources are unavailable.

Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net
Founded in California more than 45 years ago, Health Net, a wholly owned subsidiary of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. With more than 90,000 of our network providers, Health Net serves more than three million members across the state. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed healthcare products related to prescription drugs. We make these health plans and services available through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net and Centene employ more than 5,700 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.

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SOURCE Health Net

FAQ

What assistance is Health Net providing during the winter storms in Los Angeles County?

Health Net is offering emergency medication supplies, free telehealth services, and mental health support to members affected by the winter storms in Los Angeles County.

How can Health Net members access emergency medication during the state of emergency?

Members can obtain an emergency supply of medication from their original drug store. If the drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Are telehealth services available to Health Net members during the state of emergency?

Yes, Health Net provides telehealth services at no cost to members during the state of emergency. Members can refer to their Health Net ID card or visit HealthNet.com for more information.

What mental health support is available to Health Net members affected by the winter storms?

Health Net members have access to Managed Health Network's mental health support, including referrals to counselors, local services, and phone consultations, available 24/7 at 1-800-675-6110 (TTY: 711).

How are healthcare providers supported by Health Net during the emergency?

Healthcare providers can call Health Net at 1-800-641-7761 for emergency prescription refill guidelines, expedited approvals, and out-of-network treatment approvals.