Health Net Providing Special Assistance to Members Affected by Winter Storms Throughout California

Rhea-AI Summary

Health Net, a Medi-Cal managed care health plan and subsidiary of Centene , is providing special assistance to members affected by winter storms in multiple California counties during a state of emergency declared by Gov. Gavin Newsom. The assistance includes emergency medication supplies, coping support services, telehealth appointments, and support for healthcare providers.

Health Net Assisting Members During State of Emergency

SACRAMENTO, Calif., March 25, 2024 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma and Sutter counties, Health Net, one of California's most experienced Medi-Cal managed care health plans and wholly owned subsidiary of Centene Corporation, is providing special assistance to assist members affected by the winter storms. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Prescription Information

• During the duration of the State of Emergency, members in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma and Sutter counties, affected by the winter storms, can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
• If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Help with Coping 
Health Net members have access to Managed Health Network (MHN) for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the winter storms. MHN operates its hotline 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments 
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers 
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines.
• Escalating approvals to reduce approval turnaround times.
• Approval for out-of-network treatments when in-network resources are unavailable.

Other Important Information 
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net  
Founded in California more than 40 years ago, Health Net, a wholly owned subsidiary of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. Together with our 90,000 network providers, Health Net serves three million members across the state. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We make these health plans and services available through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net employs more than 6,300 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com. 

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SOURCE Health Net

FAQ

How is Health Net assisting members during the state of emergency?

Health Net is providing special assistance to members affected by winter storms in multiple California counties. This assistance includes emergency medication supplies, coping support services, telehealth appointments, and support for healthcare providers.

How can members obtain an emergency supply of medication during the state of emergency?

Members in affected counties can obtain an emergency supply of medication from the drug store where they originally filled their prescription. If the drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

What coping support services are available to Health Net members?

Health Net members have access to Managed Health Network (MHN) for coping support, including referrals to mental health counselors, local services, and phone consultations. MHN operates its hotline 24/7 at 1-800-675-6110 (TTY: 711).

How can members access telehealth services during the state of emergency?

Health Net provides access to telehealth services at no cost if members cannot reach their primary care provider during a declared state of emergency. Members can refer to their Health Net ID card for more information on accessing telehealth services.

What support is available for healthcare providers from Health Net?

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with emergency prescription refill guidelines, reducing approval turnaround times, approval for out-of-network treatments, and other assistance.