Health Net Providing Special Assistance to Members Affected by a Fire in Los Angeles County

Rhea-AI Summary

Health Net (ticker: HNT) is providing special assistance to members affected by the massive fire in Los Angeles County, offering emergency prescription medications, coping support, and access to telehealth services during the state of emergency. Members can obtain emergency medication supplies, call for coping support, and access telehealth services at no cost.

Positive

• Health Net is taking proactive steps to ensure its members have access to essential healthcare services during the state of emergency, demonstrating a commitment to member well-being and support.
• The provision of coping support through MHN and access to telehealth services at no cost showcases Health Net's dedication to addressing mental health and healthcare access needs during crisis situations.

Negative

• None.

Health Net Assisting Members During State of Emergency

SACRAMENTO, Calif., Nov. 14, 2023 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Los Angeles County, Health Net is providing special assistance to assist members affected by the massive fire, which has damaged a portion of the I-10 freeway. Health Net wants to ensure its members have access to essential prescription medications, critical Health Net information and other healthcare services should their services be interrupted.

Prescription Information

• During the duration of the state of emergency, members in Los Angeles County affected by the fire can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services or phone consultations. These services can help members cope with grief, stress or trauma related to the fire. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-426-0030 (TTY: 711).

Video Medical Appointments

If members cannot reach their primary care provider during a declared state of emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members should reference the back of their Health Net ID card for more information on how to access telehealth services. Members can find this same information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net 

Founded in California more than 40 years ago, Health Net believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. Together with our 90,000 network providers, Health Net serves three million members across the state. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We make these health plans and services available through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 26 company that offers affordable and high-quality products to nearly 1 in 15 individuals across the nation. Health Net and Centene employ more than 6,300 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.

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SOURCE Health Net

FAQ

How can Health Net members in Los Angeles County obtain emergency prescription medications during the state of emergency?

Members can obtain an emergency supply from the drug store where they originally filled their prescription. If their drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

How can Health Net members access coping support related to the fire?

Health Net members can call MHN for coping support, including referrals to mental health counselors, local services, or phone consultations. MHN operates their hotline 24/7 and can be reached at 1-800-426-0030 (TTY: 711).

What telehealth services are available to Health Net members during the state of emergency?

Health Net provides access to telehealth services at no cost if members cannot reach their primary care provider during the state of emergency. Members can find more information on how to access telehealth services on the back of their Health Net ID card or by registering with and logging on to HealthNet.com.