Health Net Assisting Members Across California During State of Emergency

Rhea-AI Summary

Health Net is responding to the declared state of emergency in Los Angeles, Sacramento, and San Bernardino counties by providing support to affected members due to severe winter storms. They ensure access to essential medications and healthcare services. Members can obtain emergency prescription supplies and have access to mental health support through MHN, available 24/7. Additionally, Health Net offers telehealth options via the Babylon app. They are committed to ensuring members have necessary healthcare access during these challenging times, highlighting their ongoing dedication to community health.

Positive

• Provision of emergency prescription supplies for affected counties.
• 24/7 mental health support through MHN for coping with weather-related trauma.
• Telehealth services available via the Babylon app for non-emergency consultations.

Negative

• None.

SACRAMENTO, Calif.--(BUSINESS WIRE)-- In response to Gov. Gavin Newsom's declared state of emergency in Los Angeles, Sacramento and San Bernardino counties, Health Net is providing special assistance to ensure members affected by the series of winter storm systems. These systems have produced record-breaking snowfall, damaging winds and flooding. Health Net wants to ensure its members have access to essential prescription medications, critical Health Net information and other healthcare services should their services be interrupted.

Prescription Information

• During the duration of the state of emergency, members in counties affected by the winter storms can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the extreme weather conditions. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Telehealth Option

• Members can also download the Babylon app and make a video appointment to speak face-to-face with a health care provider for non-emergency issues.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net

At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded more than 40 years ago, we remain dedicated to transforming the health of our community, one person at a time. Today, Health Net's 3,000 employees and 85,000 network providers serve more than 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size, people with Medicare and people with Medi-Cal — Coverage for Every Stage of Life™. Health Net also offers access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 100 company providing health coverage to more than 20 million Americans. For more information, visit HealthNet.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220106005943/en/

Ken Muche

mediainquiries@healthnet.com

Source: Health Net

FAQ

What assistance is Health Net offering due to the winter storms in California?

Health Net is providing emergency prescription supplies, 24/7 mental health support, and telehealth options to members affected by winter storms in Los Angeles, Sacramento, and San Bernardino counties.

How can Health Net members access emergency prescription refills?

Members can obtain emergency supplies from their original drug store or call Health Net at 1-800-400-8987 for assistance if their drug store is closed.

What mental health services are available for Health Net members during the emergency?

Members can call MHN at 1-800-227-1060 for referrals to mental health counselors and services to help cope with stress or trauma related to the extreme weather.

How can members use telehealth services through Health Net?

Members can download the Babylon app to schedule video appointments with healthcare providers for non-emergency issues.

What is Health Net's commitment to its members during the state of emergency?

Health Net is dedicated to ensuring that its members have access to necessary healthcare services during the state of emergency and will take additional steps as needed.