Cigna Healthcare Makes Virtual Care Even Easier and More Convenient with New E-Treatment Option from MDLIVE
Cigna Healthcare has launched an E-Treatment option through MDLIVE by Evernorth, offering U.S. customers quick access to urgent care without direct interaction. This service, available to those with coverage through the individual marketplace or their employer, typically delivers diagnoses and treatment plans within one hour for common, lower-risk conditions.
Customers can submit a virtual clinical interview through the MDLIVE portal, which usually takes 8-10 minutes to complete. The service has shown high patient satisfaction, with 99% of patients happy with their experience. Many Cigna Healthcare customers can access this service with a $0 co-pay, along with other virtual care options like primary care, behavioral health, and dermatology.
Cigna Healthcare ha lanciato un'opzione di E-Trattamento tramite MDLIVE by Evernorth, offrendo ai clienti statunitensi accesso rapido alle cure urgenti senza interazione diretta. Questo servizio, disponibile per coloro che hanno una copertura attraverso il mercato individuale o il proprio datore di lavoro, solitamente fornisce diagnosi e piani di trattamento entro un'ora per condizioni comuni a basso rischio.
I clienti possono inviare un'intervista clinica virtuale attraverso il portale MDLIVE, che di solito richiede 8-10 minuti per essere completata. Il servizio ha dimostrato un'alta soddisfazione dei pazienti, con il 99% dei pazienti soddisfatti della propria esperienza. Molti clienti Cigna Healthcare possono accedere a questo servizio con un co-pagamento di $0, insieme ad altre opzioni di assistenza virtuale, come la medicina generale, la salute comportamentale e la dermatologia.
Cigna Healthcare ha lanzado una opción de E-Tratamiento a través de MDLIVE by Evernorth, ofreciendo a los clientes en EE. UU. acceso rápido a cuidados urgentes sin interacción directa. Este servicio, disponible para aquellos con cobertura a través del mercado individual o su empleador, normalmente proporciona diagnósticos y planes de tratamiento en un plazo de una hora para condiciones comunes y de bajo riesgo.
Los clientes pueden enviar una entrevista clínica virtual a través del portal MDLIVE, que generalmente toma de 8 a 10 minutos para completar. El servicio ha demostrado una alta satisfacción por parte de los pacientes, con el 99% de los pacientes contentos con su experiencia. Muchos clientes de Cigna Healthcare pueden acceder a este servicio con un co-pago de $0, además de otras opciones de atención virtual como atención primaria, salud conductual y dermatología.
Cigna Healthcare는 MDLIVE by Evernorth를 통해 E-치료 옵션을 출시하여 미국 고객들에게 직접 상호작용 없이 신속하게 응급 치료를 받을 수 있도록 했습니다. 이 서비스는 개인 시장 또는 고용주를 통해 보장받는 사람들을 위해 제공되며, 일반적으로 1시간 이내에 일반적이고 낮은 위험 조건에 대한 진단과 치료 계획을 제공합니다.
고객은 MDLIVE 포털을 통해 가상 임상 인터뷰를 제출할 수 있으며, 보통 8-10분이 소요됩니다. 이 서비스는 환자 만족도가 높으며, 99%의 환자가 자신의 경험에 만족하고 있습니다. 많은 Cigna Healthcare 고객은 $0 자기 부담금으로 이 서비스를 이용할 수 있으며, 1차 진료, 행동 건강, 피부과와 같은 다른 가상 치료 옵션도 이용할 수 있습니다.
Cigna Healthcare a lancé une option de E-Traitement via MDLIVE by Evernorth, offrant aux clients américains un accès rapide aux soins urgents sans interaction directe. Ce service, disponible pour ceux qui ont une couverture par le biais du marché individuel ou de leur employeur, délivre généralement des diagnostics et des plans de traitement en moins d'une heure pour des conditions courantes et à faible risque.
Les clients peuvent soumettre un entretien clinique virtuel via le portail MDLIVE, qui prend généralement 8 à 10 minutes à compléter. Le service a montré une forte satisfaction des patients, avec 99% des patients satisfaits de leur expérience. De nombreux clients de Cigna Healthcare peuvent accéder à ce service avec un co-paiement de 0 $, ainsi qu'à d'autres options de soins virtuels, telles que les soins primaires, la santé comportementale et la dermatologie.
Cigna Healthcare hat eine E-Behandlung-Option über MDLIVE by Evernorth eingeführt, die es US-Kunden ermöglicht, schnell auf dringliche Pflege zuzugreifen, ohne direkt zu interagieren. Dieser Service, der für Personen verfügbar ist, die über den individuellen Markt oder ihren Arbeitgeber versichert sind, bietet in der Regel innerhalb von einer Stunde Diagnosen und Behandlungspläne für häufige, niedrigschwellige Erkrankungen an.
Kunden können ein virtuelles klinisches Interview über das MDLIVE-Portal einreichen, das normalerweise 8–10 Minuten in Anspruch nimmt. Der Service hat eine hohe Patientenzufriedenheit gezeigt, mit 99% der Patienten, die mit ihrer Erfahrung zufrieden sind. Viele Cigna Healthcare-Kunden können diesen Service mit einem 0 $ Selbstbehalt in Anspruch nehmen, zusammen mit anderen virtuellen Pflegeoptionen wie der hausärztlichen Versorgung, Verhaltensgesundheit und Dermatologie.
- Introduction of E-Treatment option for quick and convenient urgent care access
- Diagnoses and treatment plans typically delivered within one hour
- High patient satisfaction rate of 99%
- $0 co-pay for many Cigna Healthcare customers
- Expansion of virtual care options including primary care, behavioral health, and dermatology
- E-Treatment not available in Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia
Insights
Cigna Healthcare's introduction of E-Treatment through MDLIVE marks a significant advancement in virtual care accessibility. This innovation addresses the growing demand for convenient healthcare solutions, potentially impacting customer retention and acquisition for Cigna. The one-hour turnaround for diagnoses and treatment plans is particularly noteworthy, as it could lead to
The high patient satisfaction rate of
The launch of E-Treatment could positively impact Cigna's financial performance. By offering a more efficient care delivery model, Cigna may see reduced operational costs associated with traditional care methods. The
Investors should watch for potential revenue growth from this service, especially in the individual marketplace and employer-sponsored plans. The acquisition of Bright.md's technology by MDLIVE suggests strategic investments in digital health capabilities, which could yield long-term benefits. However, the initial costs of implementing and scaling this technology may impact short-term profitability. Future earnings reports should be closely monitored to assess the financial impact of this new offering on Cigna's bottom line.
The E-Treatment option represents a significant shift in healthcare delivery, potentially improving access and efficiency for common, lower-risk conditions. The 8-10 minute virtual clinical interview could lead to faster interventions and potentially better health outcomes for patients. However, the efficacy and safety of this approach compared to traditional in-person or video consultations need to be carefully evaluated.
The system's ability to escalate care when necessary is crucial, but the criteria for escalation and the accuracy of diagnoses made through this method should be closely monitored. Long-term studies on patient outcomes, misdiagnosis rates and antibiotic stewardship will be essential to validate this approach. Investors should pay attention to any regulatory scrutiny or clinical studies that may impact the adoption and expansion of this service in the healthcare industry.
- E-Treatment services powered through MDLIVE by Evernorth routinely deliver customers diagnoses and treatment plans within one hour without any direct interaction
- Now available to
U.S. Cigna Healthcare customers who have coverage through the individual marketplace or their employer
For many common, lower-risk conditions, such as allergies, eye or ear infections, urinary tract infections, and some respiratory illnesses like the flu, customers can submit a virtual clinical interview through the MDLIVE portal, and typically within one hour, they will receive their diagnoses and personalized treatment plans.
"Our customers lead busy lives, and getting care shouldn't be put on the backburner," said Heather Dlugolenski,
Through myCigna.com, customers click "Talk to a Doctor" to get started with MDLIVE's virtual urgent E-Treatment option. The virtual clinical interview typically takes 8-10 minutes to complete. Once submitted, MDLIVE board-certified doctors review the information and share back a diagnosis and treatment plan. Customers are notified through a text or email when their visit summary is ready, and any needed prescriptions are sent to the customer's preferred pharmacy. If a higher level of care is needed, a customer's care can be escalated to a video visit with the same doctor or to in-person care.
"Patients and doctors alike recognize that some conditions shouldn't require patients to wait to speak with a doctor to begin having their illness assessed," said Dr. Eric Weil, chief medical officer, MDLIVE. "We want to offer multiple options in the way that patients access care, and our clients are demanding that. While not a substitute for seeing a provider in person for more serious conditions, E-Treatment enables choice and flexibility for patients. It also frees up clinicians to practice at the top of their license by spending time with patients when direct interaction is really needed."
Internal data show that
*E-Treatment is available in
About Cigna Healthcare
Cigna Healthcare is a health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Products and services are provided exclusively by or through operating subsidiaries of The Cigna Group (NYSE:CI), including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Evernorth Health companies or their affiliates and Express Scripts companies or their affiliates. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits and others. Learn more at CignaHealthcare.com.
1 Cigna Healthcare internal reporting among customers with pilot access to E-Treatment who provided in-app feedback, July 2024
2 Cigna Healthcare internal reporting of accounts with pilot access to E-Treatment, June 2024
Media Contact:
Jocelyn Parker
313-510-4173
jocelyn.parker@cignahealthcare.com
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SOURCE Cigna Healthcare
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