China Telecom (Americas) Corporation Launches Comprehensive IT Solution "WeCare"

Rhea-AI Summary

China Telecom Americas Corporation (CTA) has launched WeCare, a comprehensive IT-managed service, in Q2 2021. This cost-efficient solution encompasses Onsite/Remote Support, End Users PC/Laptop Support, and Inventory Management. WeCare features three key components: Out-of-Band Management, Remote Monitoring & Troubleshooting, and Cloud Managed Services. These services are designed to lower IT management costs, enhance technical support, and improve overall IT management experiences for customers.

Positive

• Launch of WeCare enhances CTA's service offerings, providing tailored IT solutions.
• WeCare's Out-of-Band Management ensures uninterrupted service during primary network failures.
• 24x7 remote monitoring minimizes downtime and enhances customer support.

Negative

• None.

WASHINGTON, Aug. 10, 2021 /PRNewswire/ -- China Telecom (Americas) Corporation (CTA) launched the comprehensive IT-managed service, WeCare, in Q2. WeCare provides cost-efficient, customized IT services including Onsite/Remote Support, End Users PC/Laptop Support, Inventory Management, etc.

The WeCare solution has three essential components: Out-of-Band Management, Remote Monitoring & Troubleshooting, and Cloud Managed Services.

Out-of-Band Management

CTA's dedicated WeCare Team provides remote monitoring and management of devices through the LTE network, modem, or dedicated WAN line. When the customer's primary network fails, WeCare can provide instant troubleshooting.

OOBM will not occupy customer's existing production network and will not affect business operation. The LTE connection that comes with the OOB equipment, rather, can work as a backup line to the customer's primary internet connection on critical equipments/systems.

Remote Monitoring and Troubleshooting

CTA's WeCare team provides customers 8x5 or 24x7 remote monitoring service that monitors customers' network/system availability and performance to proactively respond to issues, as well as promptly notify customers and perform troubleshooting to minimize impact and downtime.

Cloud Managed Services

WeCare provides public cloud (AWS, Microsoft Azure, GCP, Ali) integration, cloud migration, and maintenance services. WeCare designs cloud architecture and tailors migration plan to customers' current equipment/system/network at IDC or on premise to specific requirements.

WeCare is the customizable ICT management solution that will lower customers' IT management cost, offload local IT work, provide comprehensive technical support, and improve the IT managing experience altogether.

Learn more at https://www.ctamericas.com.cn/

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SOURCE China Telecom Americas

FAQ

What is the WeCare service launched by China Telecom (CHA)?

WeCare is a comprehensive IT-managed service by China Telecom Americas, offering customized IT solutions including Onsite/Remote Support and Inventory Management.

When was the WeCare service launched by China Telecom (CHA)?

WeCare was launched in Q2 2021.

What are the key components of WeCare by China Telecom (CHA)?

The key components of WeCare include Out-of-Band Management, Remote Monitoring & Troubleshooting, and Cloud Managed Services.

How does WeCare improve IT management for customers of China Telecom (CHA)?

WeCare lowers IT management costs, provides comprehensive support, and ensures business continuity through effective remote monitoring.