FROST BANK AGAIN RECEIVES HIGHEST NUMBER OF GREENWICH EXCELLENCE AND BEST BRAND AWARDS

Rhea-AI Summary

Frost Bank, a leading Texas-based bank, has been awarded 34 Greenwich Excellence and Best Brand Awards for the eighth consecutive year. The bank excelled in providing superior service, advice, and performance to small-business and middle-market banking clients, being the only Texas-based bank to receive national recognition in various categories. Frost's consistent recognition showcases its commitment to excellence and customer satisfaction.

SAN ANTONIO, Feb. 21, 2024 /PRNewswire/ -- Frost Bank, one of the largest banks based in Texas, received 34 Greenwich Excellence and Best Brand Awards – the highest amount received nationwide for the eighth consecutive year – for providing superior service, advice and performance to small-business and middle-market banking clients.

As in previous years, Frost is the only Texas-based bank to receive national recognition for "Overall Satisfaction" and "Likelihood to Recommend" in both the middle-market and small-business banking categories.

This is the 19th consecutive year that Frost has been recognized by Coalition Greenwich, the leading research-based consulting firm serving the financial services industry. The 34 awards Frost received for 2023 were nearly evenly split between the middle-market segment (16) and the small-business segment (18).

"We say it often: Frost has the best bankers in the business, and that's reflected in these awards," said Frost Chairman and CEO Phil Green. "I'm especially proud of the fact that as we have grown and expanded into new markets, our team has continued providing the highest level of customer service in ways that make people's lives better."

Frost received Greenwich Awards in Small Business Banking for:

• Best Brand – Ease of Doing Business
• Best Brand – Trust
• Best Brand – Values Long-Term Relationship
• Likelihood to Recommend – National
• Overall Satisfaction – National
• Overall Satisfaction with Relationship Manager – National
• Data and Analytics Driven Insights – National
• Relationship Manager Proactively Provides Advice – National
• Industry Understanding – National
• Cash Management – Customer Service – National
• Cash Management – Ease of Product Implementation – National
• Cash Management – Overall Satisfaction – National
• Cash Management Overall Satisfaction – West Region
• Overall Satisfaction – West Region
• Likelihood to Recommend – West Region
• Relationship Manager Proactively Provides Advice – West Region

Frost received Greenwich Awards in Middle Market Banking for:

• Best Brand – Ease of Doing Business
• Best Brand – Trust
• Best Brand – Values Long-Term Relationship
• Overall Satisfaction – National
• Likelihood to Recommend – National
• Overall Satisfaction with Relationship Manager – National
• Relationship Manager Proactively Provides Advice – National
• Industry Understanding – National 
• Data and Analytics Driven Insights – National
• Cash Management – Overall Satisfaction – National
• Cash Management – Customer Service – National
• Cash Management – Ease of Product Implementation
• Cash Management – Product Capabilities – National
• Cash Management – Making Commercial Payments Easier – National
• Overall Satisfaction – West Region
• Likelihood to Recommend – West Region
• Relationship Manager Proactively Provides Advice – West Region
• Cash Management – Overall Satisfaction – West Region

Coalition Greenwich based the awards on interviews with thousands of executives across the country.

About Frost:

Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $50.8 billion in assets at Dec. 31, 2023. One of the 50 largest U.S. banks by asset size, Frost provides a full range of banking, investments and insurance services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.

For more information:
Bill Day
210-220-5427 office
210-288-5498 mobile

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SOURCE Frost Bank

FAQ

What awards did Frost Bank receive from Coalition Greenwich in 2023?

Frost Bank received 34 Greenwich Excellence and Best Brand Awards in 2023.

What categories did Frost Bank excel in for the awards?

Frost Bank excelled in categories such as Best Brand, Trust, Values Long-Term Relationship, Overall Satisfaction, Likelihood to Recommend, and more.

Who is the Chairman and CEO of Frost Bank?

Phil Green is the Chairman and CEO of Frost Bank.

How many years has Frost Bank been recognized by Coalition Greenwich?

Frost Bank has been recognized by Coalition Greenwich for 19 consecutive years.

What regions did Frost Bank receive awards in for Cash Management?

Frost Bank received awards in Cash Management for both the National and West Region.

What sets Frost Bank apart from other banks in Texas?

Frost Bank is the only Texas-based bank to receive national recognition in various categories for eight consecutive years.

How were the awards by Coalition Greenwich determined?

The awards were based on interviews with thousands of executives across the country conducted by Coalition Greenwich.