SAN ANTONIO, March 28, 2024 /PRNewswire/ -- For the 15th consecutive year, Frost Bank received the highest ranking for banking customer satisfaction in Texas, according to the J.D. Power 2024 U.S. Retail Banking Satisfaction StudySM. The study ranked banks doing business in Texas, including regional and large banks.
With an overall satisfaction index score of 753 – 99 points higher than the Texas region average – Frost ranked highest in customer satisfaction among all retail banks in Texas. In addition to the top overall ranking, Frost ranked No. 1 in all seven dimensions in the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, resolving problems or complaints, and digital channels.
"We're pleased once again to share the news of this ranking with our communities," said Frost Chairman and CEO Phil Green. "I'm truly proud of our employees, who demonstrate every day that we really do mean it when we say we make people's lives better."
For the past 15 years, J.D. Power has considered Texas a separate region among the areas it surveys nationwide, and Frost has topped the Texas list in all 15 years. The customer satisfaction study is the longest-running and most in-depth survey of the retail banking industry, with more than 100,000 customers covering various aspects of their banking experience. The J.D. Power study is the leading survey of consumer banking satisfaction in the United States.
About Frost:
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $52.9 billion in assets at Dec. 31, 2022. One of the 50 largest U.S. banks by asset size, Frost provides a full range of banking, investments and insurance services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.
For more information:
Bill Day
210-220-5427 office
210-288-5498 mobile
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SOURCE Frost Bank
FAQ
What is the latest ranking of Frost Bank in terms of banking customer satisfaction in Texas?
Frost Bank has received the highest ranking for banking customer satisfaction in Texas according to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study.
How does Frost Bank's overall satisfaction score compare to the Texas region average?
Frost Bank's overall satisfaction score of 753 is 99 points higher than the Texas region average.
In which dimensions did Frost Bank rank No. 1 in the study?
Frost Bank ranked No. 1 in all seven dimensions of the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, resolving problems or complaints, and digital channels.
How long has Frost Bank been topping the Texas list in terms of customer satisfaction?
Frost Bank has topped the Texas list for the past 15 years in terms of customer satisfaction, according to J.D. Power.
How many customers were included in the J.D. Power survey for the retail banking industry?
The J.D. Power survey included more than 100,000 customers covering various aspects of their banking experience.
Which survey is considered the leading survey of consumer banking satisfaction in the United States?
The J.D. Power study is considered the leading survey of consumer banking satisfaction in the United States.
Who mentioned being proud of Frost Bank's employees in the press release?
Frost Chairman and CEO Phil Green mentioned being proud of Frost Bank's employees in the press release.
What distinguishes Frost Bank from other banks in Texas according to the study?
Frost Bank stands out from other banks in Texas by excelling in all seven dimensions of the J.D. Power study, including trust, people, account offerings, customer convenience, problem resolution, and digital channels.
