Alpine ENT Expands Partnership with CareCloud, Implements FrontDesk Assist to Enhance Patient Experience
CareCloud (Nasdaq: CCLD) announced an expanded partnership with Alpine Ear, Nose & Throat PC, a Colorado-based otolaryngology group. Following their existing revenue cycle management (RCM) collaboration, Alpine ENT has implemented CareCloud FrontDesk Assist, a front-office solution aimed at streamlining operations.
Alpine ENT, with 24 providers across three Northern Colorado locations, reported improvements in operational efficiency since implementing FrontDesk Assist, including reduced patient wait times and streamlined appointment scheduling. The solution supports critical front-office functions such as referral management, surgery estimates, and prior authorizations.
The practice, which offers ENT services, audiology, vestibular therapy, and allergy care, has experienced measurable gains in productivity and patient engagement through this expanded partnership. FrontDesk Assist is now available nationwide to healthcare practices across all specialties.
CareCloud (Nasdaq: CCLD) ha annunciato un'alleanza ampliata con Alpine Ear, Nose & Throat PC, un gruppo di otorinolaringoiatria con sede in Colorado. A seguito della loro collaborazione esistente nella gestione del ciclo di entrate (RCM), Alpine ENT ha implementato CareCloud FrontDesk Assist, una soluzione per il front-office mirata a semplificare le operazioni.
Alpine ENT, con 24 fornitori in tre sedi nel Colorado settentrionale, ha riportato miglioramenti nell'efficienza operativa da quando ha implementato FrontDesk Assist, inclusi tempi di attesa ridotti per i pazienti e una programmazione degli appuntamenti più snella. La soluzione supporta funzioni critiche del front-office come la gestione dei rinvii, le stime per gli interventi chirurgici e le autorizzazioni preventive.
Lo studio, che offre servizi di otorinolaringoiatria, audiologia, terapia vestibolare e assistenza per le allergie, ha registrato guadagni misurabili in produttività e coinvolgimento dei pazienti grazie a questa partnership ampliata. FrontDesk Assist è ora disponibile a livello nazionale per le pratiche sanitarie di tutte le specialità.
CareCloud (Nasdaq: CCLD) anunció una asociación ampliada con Alpine Ear, Nose & Throat PC, un grupo de otorrinolaringología con sede en Colorado. Tras su colaboración existente en la gestión del ciclo de ingresos (RCM), Alpine ENT ha implementado CareCloud FrontDesk Assist, una solución de oficina frontal destinada a optimizar las operaciones.
Alpine ENT, con 24 proveedores en tres ubicaciones del norte de Colorado, informó mejoras en la eficiencia operativa desde la implementación de FrontDesk Assist, incluyendo tiempos de espera reducidos para los pacientes y una programación de citas más fluida. La solución apoya funciones críticas de la oficina frontal, como la gestión de referencias, estimaciones de cirugía y autorizaciones previas.
La práctica, que ofrece servicios de otorrinolaringología, audiología, terapia vestibular y atención de alergias, ha experimentado aumentos medibles en productividad y compromiso de los pacientes a través de esta asociación ampliada. FrontDesk Assist ahora está disponible a nivel nacional para prácticas de atención médica en todas las especialidades.
CareCloud (Nasdaq: CCLD)는 콜로라도에 본사를 둔 이비인후과 그룹인 Alpine Ear, Nose & Throat PC와의 파트너십을 확대한다고 발표했습니다. 기존의 수익 주기 관리(RCM) 협력에 이어, Alpine ENT는 운영 효율성을 간소화하기 위한 프론트 오피스 솔루션인 CareCloud FrontDesk Assist를 구현했습니다.
세 곳의 북부 콜로라도 위치에 24명의 제공자가 있는 Alpine ENT는 FrontDesk Assist를 구현한 이후 운영 효율성에서 개선을 보고했으며, 환자 대기 시간이 단축되고 약속 일정이 간소화되었습니다. 이 솔루션은 의뢰 관리, 수술 견적 및 사전 승인과 같은 중요한 프론트 오피스 기능을 지원합니다.
이 비즈니스는 이비인후과 서비스, 청각학, 전정 치료 및 알레르기 치료를 제공하며, 이 확장된 파트너십을 통해 생산성과 환자 참여에서 측정 가능한 이익을 경험했습니다. FrontDesk Assist는 이제 모든 전문 분야의 의료 관행에 대해 전국적으로 제공됩니다.
CareCloud (Nasdaq: CCLD) a annoncé un partenariat élargi avec Alpine Ear, Nose & Throat PC, un groupe d'oto-rhino-laryngologie basé au Colorado. Suite à leur collaboration existante en gestion du cycle de revenus (RCM), Alpine ENT a mis en œuvre CareCloud FrontDesk Assist, une solution de front-office visant à rationaliser les opérations.
Alpine ENT, avec 24 prestataires répartis sur trois sites dans le Colorado nord, a signalé des améliorations de l'efficacité opérationnelle depuis la mise en œuvre de FrontDesk Assist, notamment des temps d'attente réduits pour les patients et une planification des rendez-vous simplifiée. La solution soutient des fonctions critiques du front-office telles que la gestion des références, les estimations chirurgicales et les autorisations préalables.
Le cabinet, qui propose des services ORL, de l'audiologie, de la thérapie vestibulaire et des soins allergiques, a connu des gains mesurables en productivité et en engagement des patients grâce à ce partenariat élargi. FrontDesk Assist est désormais disponible à l'échelle nationale pour les pratiques de santé de toutes spécialités.
CareCloud (Nasdaq: CCLD) hat eine erweiterte Partnerschaft mit Alpine Ear, Nose & Throat PC, einer auf Hals-Nasen-Ohren-Heilkunde spezialisierten Gruppe aus Colorado, bekannt gegeben. Nach ihrer bestehenden Zusammenarbeit im Bereich des Revenue Cycle Management (RCM) hat Alpine ENT CareCloud FrontDesk Assist implementiert, eine Lösung für den Empfang, die darauf abzielt, die Abläufe zu optimieren.
Alpine ENT, mit 24 Anbietern an drei Standorten in Nordcolorado, berichtete von Verbesserungen in der betrieblichen Effizienz seit der Implementierung von FrontDesk Assist, darunter verkürzte Wartezeiten für Patienten und eine optimierte Terminplanung. Die Lösung unterstützt wichtige Funktionen im Empfangsbereich wie die Verwaltung von Überweisungen, Operationsschätzungen und vorherige Genehmigungen.
Die Praxis, die HNO-Dienste, Audiologie, vestibuläre Therapie und Allergiebehandlung anbietet, hat durch diese erweiterte Partnerschaft messbare Fortschritte in der Produktivität und Patientenbindung erzielt. FrontDesk Assist ist nun landesweit für medizinische Praxen aller Fachrichtungen verfügbar.
- Expanded partnership with existing client indicates strong customer satisfaction
- Successfully implemented new product offering (FrontDesk Assist) with demonstrated operational improvements
- Nationwide availability of FrontDesk Assist creates growth potential across all healthcare specialties
- None.
Insights
CareCloud's expanded partnership with Alpine ENT demonstrates effective cross-selling capabilities within their existing client base—a positive indicator for their expansion strategy. After successfully providing revenue cycle management services, CareCloud has now implemented their FrontDesk Assist solution, which handles front-office functions like appointment scheduling and prior authorizations.
The implementation at Alpine ENT—a practice with 24 providers across three locations—represents incremental growth through existing relationship expansion rather than a completely new partnership acquisition. This suggests CareCloud's platform is delivering measurable value, as evidenced by Alpine's CEO reporting tangible improvements in operational efficiency.
While positive, this announcement lacks financial specifics or metrics regarding the deal size or revenue impact. For a company with a
The expansion demonstrates CareCloud's platform strategy is working as intended—starting with core RCM services and expanding into adjacent operational functions—but represents business-as-usual execution rather than a significant new business direction or major contract win that would materially alter the company's financial trajectory.
SOMERSET, N.J., March 26, 2025 (GLOBE NEWSWIRE) -- CareCloud, Inc. (the “Company”) (Nasdaq: CCLD, CCLDO), a leading provider of healthcare technology and AI-powered revenue cycle management (RCM) solutions, today announced the expanded adoption of its services by Alpine Ear, Nose & Throat PC, a premier otolaryngology group based in Colorado. Following a successful RCM engagement, Alpine ENT has now implemented CareCloud FrontDesk Assist—a comprehensive front-office solution designed to streamline operations and enhance patient satisfaction.
“CareCloud has proven to be a true partner in optimizing our practice,” said Mike Heck, CEO of Alpine ENT. “Since deploying FrontDesk Assist, we’ve seen tangible improvements across our front-desk operations. Patient wait times are shorter, appointment scheduling is smoother, and our staff now spends far less time on administrative tasks.”
FrontDesk Assist now supports Alpine ENT with critical front-office functions such as appointment scheduling, referral management, surgery estimates, and prior authorizations. These services complement the existing RCM partnership by boosting operational efficiency and freeing up clinical staff to focus more on patient care.
With 24 providers across three Northern Colorado locations, Alpine ENT delivers a full spectrum of ENT services, including audiology, vestibular therapy, and allergy care. Since implementing FrontDesk Assist, the practice has experienced measurable gains in productivity and patient engagement—underscoring a mutual commitment to innovation, operational excellence, and care quality.
“Alpine ENT’s decision to expand our collaboration speaks to the trust they place in CareCloud’s expertise and solutions,” said Crystal Williams, President of CareCloud. “With FrontDesk Assist, they gain a seamlessly integrated platform that drives both financial and patient-centered outcomes. Our mission is to simplify practice operations so providers can focus on delivering exceptional care.”
This partnership expansion reinforces CareCloud’s dedication to delivering scalable, tech-enabled solutions that help healthcare organizations thrive amid industry transformation. FrontDesk Assist is now available nationwide to healthcare practices of all specialties—including the thousands already using CareCloud’s EHR and RCM platforms.
To learn more about CareCloud FrontDesk Assist, visit www.carecloud.com/frontdesk-assist.
About CareCloud
CareCloud brings disciplined innovation and generative AI to the business of healthcare. Our suite of technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows and improve the patient experience. More than 40,000 providers count on CareCloud to help them improve patient care while reducing administrative burdens and operating costs. Learn more about our products and services including revenue cycle management (RCM), practice management (PM), electronic health records (EHR), business intelligence, patient experience management (PXM) and digital health at www.carecloud.com.
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SOURCE CareCloud
Company Contact:
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Interim Chief Financial Officer and Corporate Controller
CareCloud, Inc.
nroth@carecloud.com
Investor Contact:
Stephen Snyder
Co-Chief Executive Officer
CareCloud, Inc.
ir@carecloud.com
FAQ
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