Princess Cruises Announces Extension of Pause of Operations in Australia through December 12

Rhea-AI Summary

Princess Cruises has announced the extension of its pause in cruise operations in Australia until December 12, 2020, due to ongoing COVID-19 impacts and travel restrictions. Guests who have fully paid for cancelled voyages will receive a 100% refundable Future Cruise Credit (FCC) plus an additional 25% non-refundable bonus FCC. For those who have not paid in full, Princess will double the deposit, offering a refundable FCC and a bonus FCC. Guests have until September 30, 2020, to request refunds instead of FCCs, while travel advisor commissions on affected bookings will be protected.

Positive

• Guests receive 100% refundable Future Cruise Credit plus 25% bonus FCC on fully paid cancelled voyages.
• Guests who haven't paid in full benefit from doubled deposits with refundable and bonus FCCs.
• Travel advisor commissions on bookings for cancelled cruises are protected.

Negative

• Cruise operations in Australia remain paused, affecting potential revenue.
• Ongoing COVID-19 impacts create uncertainty for future operations.

SANTA CLARITA, Calif., Aug. 26, 2020 /PRNewswire/ -- Due to the continued progression of COVID-19 and related decisions of various governments, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations in Australia through December 12, 2020 which includes cruises throughout Australia and New Zealand.

Guests who have paid in full on these cancelled voyages will receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid. To receive the above FCCs, no action is required by the guest or their travel advisor.

For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC is non-refundable, will not exceed the base cruise fare amount of the currently booked cruise, and will have a minimum value of $100 per person.

Alternatively, guests can forfeit the bonus FCC offer and request a refund for all money paid on their booking by using this online form. Guests have until September 30, 2020 to elect a refund, or they will automatically receive the default offer listed above.

Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line's business and success.  

The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online at Information on Impacted & Cancelled Cruises.

About Princess Cruises: 
One of the best-known names in cruising, Princess Cruises is an the fastest growing international premium cruise line and tour company operating a fleet of 18 modern cruise ships, carrying two million guests each year to 380 destinations around the globe, including the Caribbean, Alaska, Panama Canal, Mexican Riviera, Europe, South America, Australia/New Zealand, the South Pacific, Hawaii, Asia, Canada/New England, Antarctica and World Cruises. A team of professional destination experts have curated 170 itineraries, ranging in length from three to 111 days and Princess Cruises is continuously recognized as "Best Cruise Line for Itineraries."  In 2017 Princess Cruises, with parent company Carnival Corporation, introduced MedallionClass Vacations enabled by the OceanMedallion, the vacation industry's most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to a hassle-free, personalized vacation giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE:CUK).   

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SOURCE Princess Cruises

FAQ

What is the new pause date for Princess Cruises operations in Australia?

Princess Cruises has extended its pause in operations in Australia through December 12, 2020.

What credit will guests receive for cancelled Princess Cruises?

Guests who have fully paid will receive a 100% refundable Future Cruise Credit and an additional 25% non-refundable bonus FCC.

How long do guests have to request refunds from Princess Cruises?

Guests have until September 30, 2020, to request a refund instead of Future Cruise Credits.

Will travel advisor commissions be protected for cancelled cruises?

Yes, Princess will protect travel advisor commissions on affected bookings.