Amica Mutual Insurance Company Selects CCC to Accelerate Resolutions for Policyholders With AI-Powered Claims Technology

Rhea-AI Summary

CCC Intelligent Solutions (NYSE: CCCS) has announced an extension of its partnership with Amica Mutual Insurance, enhancing the insurer's digital claims process. Amica will utilize CCC’s AI and mobile solutions to improve policyholder experiences from first notice of loss to resolution. The technology allows for efficient digital photo submissions and virtual inspections, aiming to speed up claims processing and enhance customer satisfaction. This collaboration aligns with Amica's commitment to innovation and exceptional service.

Positive

• Extension of partnership with Amica Mutual Insurance enhances digital claims process.
• Utilization of CCC's AI and mobile solutions aims to improve policyholder experiences.
• Increased efficiency in claims processing through digital photo submissions and virtual inspections.

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• None.

 Agreement expands longstanding Amica-CCC relationship, advancing insurer’s digital transformation and sustaining its commitment to world-class policyholder experiences

CHICAGO--(BUSINESS WIRE)-- CCC Intelligent Solutions (CCC), a leading SaaS platform for the P&C insurance economy, announces today an extension of its relationship with Amica Mutual Insurance Company (Amica). From first notice of loss to resolution, Amica will leverage CCC’s advanced AI and mobile solutions to meet the evolving needs of its policyholders.

“Amica has built its reputation by delivering exceptional claims experiences to our customers," said Hank Huling, Assistant Vice President at Amica. “By embracing innovation, we continue to advance this commitment and grow our business. CCC's proven AI and technology platform will play a central role in elevating and accelerating decision-making across the claims process, and we're excited to put these technologies to work for our policyholders."

Amica will employ CCC's AI-powered claims solutions across the claims life cycle, providing policyholders and staff with a digital channel to conveniently and efficiently achieve resolution. Beginning in the moments following an accident, digital photos of vehicle damage can be captured by consumers and shared through the CCC platform for insurer review. CCC's photo analytics and advanced AI are applied to help speed and inform key decisions and activities across the claim, including total vs. repair predictions and vehicle-damage detection. Now, Amica can conduct inspections virtually, leverage heat maps to assess damage and apply AI to prepopulate estimates for approval.

"CCC is thrilled to extend our relationship with Amica as it digitizes the claims experience for a growing customer base," said Barrett Callaghan, Executive Vice President of Markets and Customer Success for CCC. “We share Amica's obsession with customer satisfaction. CCC is focused on delivering digital tools and advanced AI to our insurance and repair customers so they can deliver convenience, transparency, and peace of mind to theirs.”

To learn more about CCC's AI-powered claims solutions, please visit www.cccis.com/our-technology/ai/.

About Amica Mutual Insurance Company:

Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, Amica also offers home, life, marine and umbrella insurance, as well as annuities. Founded on principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country. Visit Amica.com.

About CCC

CCC Intelligent Solutions Inc. (CCC), a subsidiary of CCC Intelligent Solutions Holdings Inc. (NYSE: CCCS), is a leading SaaS platform for the multi-trillion-dollar P&C insurance economy powering operations for insurers, repairers, automakers, part suppliers, lenders, and more. CCC cloud technology connects more than 30,000 businesses digitizing mission-critical workflows, commerce, and customer experiences. A trusted leader in AI, IoT, customer experience, network and workflow management, CCC delivers innovations that keep people’s lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

Special Note Regarding Forward-Looking Statements

This press release contains forward-looking statements that are based on beliefs and assumptions and on information currently available. In some cases, you can identify forward-looking statements by the following words: “may,” “will,” “could,” “would,” “should,” “expect,” “intend,” “plan,” “anticipate,” “believe,” “estimate,” “predict,” “project,” “potential,” “continue,” “ongoing” or the negative of these terms or other comparable terminology, although not all forward-looking statements contain these words. These statements involve risks, uncertainties and other factors that may cause actual results, levels of activity, performance or achievements to be materially different from the information expressed or implied by these forward-looking statements. Forward-looking statements in this press release include, but are not limited to, statements regarding future use and performance of CCC’s digital and AI solutions. Such differences may be material. We cannot assure you that the forward-looking statements in this press release will prove to be accurate. These forward-looking statements are subject to a number of risks and uncertainties, including, among others, competition, including technological advances and new products marketed by competitors; changes to applicable laws and regulations and other risks and uncertainties, including those included under the header “Risk Factors” in the definitive proxy statement/prospectus filed by Dragoneer Growth Opportunities Corp. with the Securities and Exchange Commission (“SEC”) on July 6, 2021, which can be obtained, without charge, at the SEC’s website (www.sec.gov). The forward-looking statements in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. However, while we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this press release.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211104005096/en/

CCC Media Contact:

Michelle Hellyar | 773.791.3675

Source: CCC Intelligent Solutions Inc.

FAQ

What is the recent announcement from CCC Intelligent Solutions?

CCC Intelligent Solutions announced an extension of its partnership with Amica Mutual Insurance to enhance the digital claims process.

How will Amica benefit from the partnership with CCC?

Amica will leverage CCC's AI and mobile solutions to improve efficiency and customer satisfaction in the claims process.

What technologies will be used in the CCC-Amica partnership?

The partnership will utilize AI-powered claims solutions, including digital photo uploads and virtual inspections.

What is the significance of the extension of the CCC-Amica relationship?

The extension signifies Amica's commitment to innovation and enhancing policyholder experiences through advanced technology.

When was the partnership extension with Amica announced?

The partnership extension was announced on November 4, 2021.