Chubb Earns Highest Customer Satisfaction Rating in Latest J.D. Power Study

Rhea-AI Summary

Chubb has been recognized with the highest customer satisfaction rating in the J.D. Power 2020 U.S. Small Commercial Insurance Study. This accolade is based on performance in key areas including claims handling, billing, and pricing.

Chubb emphasizes its commitment to small businesses, especially during challenging times like the COVID-19 pandemic, offering premium reductions and other financial support. This recognition underscores the dedication of Chubb's workforce in delivering exceptional service to its clients.

Positive

• Achieved highest customer satisfaction rating in J.D. Power study.
• Focus on supporting small businesses during COVID-19 with premium reductions and extended terms.

Negative

• None.

WHITEHOUSE STATION, N.J., Jan. 21, 2021 /PRNewswire/ -- Chubb has earned the highest customer satisfaction rating in the J.D. Power 2020 U.S. Small Commercial Insurance Study. Chubb is receiving this prestigious award based on its performance in five key customer satisfaction factors including claims, interaction, billing and payment, policy offerings, and pricing.

This leading benchmarking study profiles the experiences of small business insurance customers, representing businesses with 50 or fewer employees.

"Our number one priority is providing the very best experience for our distribution partners and their clients," said Jeffrey Updyke, Vice President, Chubb Group and Division President, Chubb Small Business. "We recognize that these are very difficult times for many small businesses, and we continue to support our clients by providing superior insurance protection and risk management expertise to reflect the unique exposures facing their business. This recognition reflects the commitment and dedication of all Chubb employees in the U.S. Everything we do starts with understanding our clients' needs and making sure they receive exceptional insurance and claims handling services."

Chubb is committed to serving America's small businesses and has been helping to support them during these unprecedented times, while giving back to those who are making a difference in the local communities we serve.  In 2020, Chubb helped to ease the financial burden of the COVID-19 pandemic on its small business clients in the United States through premium reductions, extended payment terms, and the purchase of $1 million in gift cards from our small business clients that were then donated to healthcare workers and other front-line responders across the country.  

About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

About Chubb
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com.

View original content to download multimedia:http://www.prnewswire.com/news-releases/chubb-earns-highest-customer-satisfaction-rating-in-latest-jd-power-study-301212644.html

SOURCE Chubb

FAQ

What is Chubb's customer satisfaction rating based on the J.D. Power 2020 study?

Chubb received the highest customer satisfaction rating in the J.D. Power 2020 U.S. Small Commercial Insurance Study.

How did Chubb support small businesses during the COVID-19 pandemic?

Chubb helped small businesses by offering premium reductions and extended payment terms.

What key factors contributed to Chubb's recognition in the J.D. Power study?

Chubb's performance was evaluated based on claims, interaction, billing and payment, policy offerings, and pricing.

When was Chubb's recognition announced?

The recognition was announced on January 21, 2021.

What is the stock symbol for Chubb?

Chubb is listed on the New York Stock Exchange under the stock symbol CB.