Carrier Launches New BluEdge Digital Service Offering

Rhea-AI Summary

Carrier, a leader in HVAC solutions, has launched BluEdge™ Digital, a new service tier enhancing its existing BluEdge service platform. This digital offering connects customer equipment to Carrier's IoT platform, providing advanced analytics and insights to improve machine health and life cycles. The BluEdge Digital tiers include features like real-time monitoring, prioritized alerts, and vibration analysis through a partnership with Augury. The service aims to reduce unplanned maintenance costs and deliver customized digital solutions across sectors such as healthcare and hospitality.

Positive

• Launch of BluEdge Digital enhances Carrier's service offerings.
• Provides advanced analytics and actionable insights to optimize machine health.
• Partnership with Augury enables proactive vibration analysis to reduce maintenance costs.
• Tiered service model offers customization for various industries, promoting efficiency.

Negative

• None.

CHARLOTTE, N.C., April 21, 2021 /PRNewswire/ -- Carrier continues to invest in digital technologies to better serve commercial HVAC customers around the globe and to help provide healthier, safer and more efficient buildings. In support of that, Carrier's Commercial Service business is launching a new tiered service offering to complement its existing BluEdge service platform: BluEdge™ Digital. The new digital offering, which can stand alone or be added to existing BluEdge service agreements, connects customers' equipment to Carrier's cloud-based IoT platform, providing them with advanced analytics and actionable insights to visualize, advise and optimize machine health and life cycle outcomes. Carrier is a part of Carrier Global Corporation (NYSE: CARR), the leading global provider of healthy, safe and sustainable building and cold chain solutions.  

The new digital offering expands Carrier's existing BluEdge tiered-service model, with Core level access to BluEdge Digital service included in all BluEdge service agreements. That includes OnDemand service request capability, web / mobile real-time chiller dashboards, prioritized alarm and alert notifications, and performance and vibration reports.

Digitally enabled vibration analysis, which is included in all BluEdge Digital tiers, is made possible due to a new agreement with Augury, a leading artificial intelligence (AI)-based machine health solution provider. The addition of proactive vibration analysis will enable Carrier service teams to reduce unplanned maintenance costs for customers. Each reading will provide actionable insights on machine health.

More advanced digital solutions including remote monitoring, performance optimization and predictive services are provided in the Enhance and Elite tiers, while BluEdge Digital Elite tier customers with connected chillers will receive continuous support from BluEdge Command Centers, remote teams of data scientists and engineers that provide real-time monitoring of building and equipment operations. Enhance and Elite-level packages are available as add-ons to traditional BluEdge service platform offerings or as standalone, digital-only agreements.

"With the launch of cutting-edge BluEdge Digital, we will unlock incremental value for our customers, aligned to the evolving and varied needs in verticals including healthcare, commercial buildings, education, hospitality and more," said Gary H. Bobb, vice president, Global Aftermarket, Commercial HVAC, Carrier. "We've listened to customers express their desire to gain advantages from digital technologies. This new platform is ripe for customization, driving efficiency while providing solutions that deliver a strong return on investment for customers."

Learn more about BluEdge Digital and the BluEdge service platform at carrier.com/bluedgedigital and follow @CarrierHVAC on Twitter.

About Carrier

Founded by the inventor of modern air conditioning, Carrier is a world leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and food service customers. Carrier is a part of Carrier Global Corporation, the leading global provider of healthy, safe and sustainable building and cold chain solutions. For more information, visit carrier.com or follow @CarrierHVAC on Twitter.

Contact:	Elisabeth Blum
	704-467-9704
	Elisabeth.Blum@carrier.com

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SOURCE Carrier

FAQ

What is the BluEdge Digital service offering launched by Carrier?

BluEdge Digital is a new service tier that connects customer equipment to Carrier's IoT platform, providing advanced analytics and insights for machine health and performance.

How does BluEdge Digital benefit Carrier's customers?

It offers features like real-time monitoring, prioritized alerts, and proactive maintenance solutions to reduce costs and enhance efficiency.

When was the BluEdge Digital service launched by Carrier?

The BluEdge Digital service was launched on April 21, 2021.

Which industries can utilize the BluEdge Digital service from Carrier?

The service is tailored for various sectors including healthcare, commercial buildings, education, and hospitality.

What technology partnership supports the vibration analysis in BluEdge Digital?

Carrier has partnered with Augury, a machine health solution provider, to enable digitally enabled vibration analysis.