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Calix Networks (CALX) provides essential cloud platforms and managed services that enable communication service providers to optimize network performance. This dedicated news hub offers investors and industry professionals centralized access to official company announcements and strategic developments.
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Calix, Inc. (NYSE: CALX) announced that Poka Lambro Telecommunications achieved a 26% reduction in truck roll rates within 90 days by utilizing Calix Support Cloud and Customer Success Services. This operational efficiency improvement enables Poka Lambro to serve a vast rural area of 4,200 square miles more effectively. Enhanced remote management capabilities via the GigaSpire BLAST service allowed customer support representatives to quickly resolve subscriber issues, optimizing customer experience and addressing upsell opportunities.
Calix (NYSE: CALX) has partnered with Arlo Technologies to enhance its Revenue EDGE solutions by integrating Arlo's internet-connected cameras. This collaboration allows communications service providers (CSPs) to offer leading-edge video monitoring and DIY security services to subscribers. The integration promises quick deployment and real-time behavioral data to boost marketing efficiency. This new service particularly benefits CSPs that utilize fiber networks, enhancing their service offerings and potential revenue growth.
Calix (NYSE: CALX) announces that communication service provider ETEX is deploying a dedicated AXOS® 10G fiber network for the SUPERNet consortium, which includes 16 school districts in east Texas. This network, crucial for remote learning, provides a minimum Gigabit connection to each school. The AXOS platform's modular architecture enables significant operational cost reductions, with some clients reporting up to 50% savings. ETEX aims to enhance broadband access in rural areas, receiving interest from neighboring municipalities for similar projects.
Calix, Inc. (NYSE: CALX) has launched the 10G PON Calix GigaPoint® to enhance communications service providers' (CSPs) network capacities and service offerings. This new technology addresses increased demand for high-speed broadband, particularly as 42% of U.S. labor is now working from home. Chariton Valley, a regional CSP, is the first to adopt the GigaPoint GP1100X, which supports IPTV, data services, and VoIP. Calix's AXOS® Intelligent Access EDGE allows flexibility and scalability for CSPs, boasting over 120 active customers. This strategic move aims to future-proof network capabilities.
Calix, Inc. (NYSE: CALX) has enhanced its Calix Support Cloud (CSC), increasing subscriber setup efficiency for EDGE Suites. Improvements include a reduction in issue escalations, follow-up calls, and truck rolls, allowing customer support representatives (CSRs) to resolve issues directly through the cloud platform. Customers report up to a 36% improvement in first call resolution (FCR). The revamped CSC dashboard provides actionable insights for support teams to track performance metrics. These developments aim to enhance the home Wi-Fi experience for subscribers.
Calix, Inc. (NYSE: CALX) announced enhancements to its Revenue EDGE solution, aimed at helping communications service providers (CSPs) adapt to increased remote work and learning demands. Key updates include a new My Priorities feature for prioritizing applications, enhanced upstream usage detection for better marketing, and the Market Activation Video Editor to expedite content creation. These innovations are designed to improve subscriber experiences and allow CSPs to deliver effective, tailored services amidst changing bandwidth usage patterns.
Calix, Inc. (NYSE: CALX) has launched new XGS-PON capabilities aimed at enhancing communications service providers' networks. With over 120 customers globally, Calix's Intelligent Access EDGE solution provides 10G services and 100G transport technologies. The E7-2 Intelligent Modular System includes the XG801 and CE201 line cards, designed for temperature-hardened environments, and the GP1100X 10G PON ONT offers cost-effective, high-performance service delivery. These innovations promise to simplify network design, improve efficiency, and respond to growing bandwidth demands.
Calix announced a comprehensive redesign of Calix Cloud and Calix Support Cloud (CSC) at ConneXions 2020. The upgrades will provide customer experience teams with real-time insights through new dashboards and data visualization tools, enhancing workflow efficiency. This redesign aims to streamline operations, allowing teams to quickly respond to subscriber needs, especially in complex home network environments. Notably, West Carolina Tel has successfully utilized these enhancements to improve service resolution times during the COVID-19 pandemic.
Calix, Inc. (NYSE: CALX) announced the launch of Calix Operations Cloud at ConneXions 2020, aimed at simplifying workflows for communications service providers (CSPs). This new cloud service will offer a unified operations dashboard, enabling CSPs to leverage predictive analytics and automation for efficient decision-making. Set to roll out in the first half of 2021, the solution promises enhanced insights into network health, operational efficiency, and improved customer service performance, addressing the complexities arising from new applications and devices.
