Broadridge Recognized as a Leader in Financial Services for Communications Experience Platforms and Communications Outsourcing

Rhea-AI Summary

Broadridge Financial Solutions (NYSE: BR) has been recognized as a leader in financial services for communications experience platforms and communications outsourcing in the 2024 Customer Communications Management (CCM) to Customer Experience Management (CXM) Aspire Leaderboard™. This marks the third consecutive year of recognition for Broadridge.

Highlights include:

• Overall leader for Service Providers in Communications Experience Platform
• Highest leader in Strategic Direction for Service Providers in CCM-CXM Communications Outsourcing

Broadridge's Wealth InFocus solution, built on the Broadridge Communications Cloud, was praised for its investor-focused approach, combining account information and regulatory communications. The company's commitment to digital innovation and client experience was emphasized, showcasing its dedication to providing impactful and efficient customer experiences through digital transformation.

Aspire Leaderboard placements highlight Broadridge's strength in driving strategic communications experience and direction for customers globally

NEW YORK, Sept. 17, 2024 /PRNewswire/ -- Broadridge Financial Solutions, Inc. (NYSE: BR), a global Fintech leader, today announced it has been recognized, for the third year in a row, as a leading strategic communications and customer experience services provider in the 2024 Customer Communications Management (CCM) to Customer Experience Management (CXM) Aspire Leaderboard™.

In the Financial Services category, Broadridge was recognized as the overall leader for Service Providers in Communications Experience Platform (view here) and as the highest leader on the Strategic Direction for Service Providers in CCM-CXM Communications Outsourcing (view here)."

"Broadridge is showing its dedication to innovation in Customer Communications," noted Kaspar Roos, CEO & Founder of Aspire CCS. "The company's Wealth InFocus solution, built on the Broadridge Communications Cloud, takes an investor-focused approach that brings together account information and regulatory communications. This strategy, along with omni-channel delivery and advisor connectivity, improves the investor experience and distinguishes Broadridge in the industry."

"Our focus at Broadridge is on providing our clients with the capabilities to deliver a more impactful and efficient customer experience through digital transformation and we've married best-in-class digital engagement with low-cost distribution capabilities to create a superior omnichannel client suite of services," said Christoph Stehmann, President of Broadridge Customer Communications. "I'm thrilled we have been recognized by Aspire's Leaderboard for our commitment to digital innovation and client experience for the third consecutive year."

The Aspire Leaderboard's assessment of the CCM-CXM industry for software, services, and solutions, offer businesses objective insight on product capabilities, solution strengths and strategic direction. Companies leverage the in-depth analysis to match their unique communications needs with providers that have demonstrated excellence.

Aspire's analysis specifically recognizes Broadridge for its leadership position in customer communications. As a trusted and transformative technology partner in the financial services sector, Broadridge developed Wealth InFocus, an omni-channel communications experience that drives investors to take action by consolidating, aggregating, and presenting their most important information across various account and regulatory communications, including statements, confirms, proxies and prospectuses. Through Wealth InFocus, investors can quickly and securely contact an advisor, view key account information, gain insights, and review action items and events across channels, including email, text, microsites, and print.

Aspire Disclaimer

The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire's consultancy organization. Aspire does not endorse any vendor, service provider, product or service included in the Aspire Leaderboard. For tailored RFP support please contact the Aspire team here: https://www.aspireccs.com/contact-us/

About Aspire

Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM) and Customer Journey Management (CJM) industries. Through deep market expertise and global insights, Aspire works with enterprises; software, services and solution providers, and business advisories and private equity firms, to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at http://www.aspireccs.com.

About Broadridge                                                                                    

Broadridge Financial Solutions (NYSE: BR), is a global technology leader with the trusted expertise and transformative technology to help clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. 

Our technology and operations platforms underpin the daily trading of more than $10 trillion of equities, fixed income and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. For more information about us, please visit www.broadridge.com. 

Broadridge Contacts:

Investors:
Edings Thibault
Head of Investor Relations, Broadridge
broadridgeir@broadridge.com

Media:
Gregg Rosenberg
Global Head of Corporate Communications
Gregg.Rosenberg@broadridge.com

 

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SOURCE Broadridge Financial Solutions, Inc.

FAQ

What recognition did Broadridge (BR) receive in the 2024 Aspire Leaderboard?

Broadridge (BR) was recognized as the overall leader for Service Providers in Communications Experience Platform and the highest leader in Strategic Direction for Service Providers in CCM-CXM Communications Outsourcing in the 2024 Aspire Leaderboard.

What is Broadridge's Wealth InFocus solution?

Wealth InFocus is an omni-channel communications experience built on the Broadridge Communications Cloud. It consolidates and presents important investor information across various account and regulatory communications, enabling investors to take action quickly and securely.

How many consecutive years has Broadridge (BR) been recognized in the Aspire Leaderboard?

Broadridge (BR) has been recognized in the Aspire Leaderboard for three consecutive years, from 2022 to 2024.

What is the focus of Broadridge's customer communications strategy?

Broadridge's strategy focuses on providing clients with capabilities to deliver a more impactful and efficient customer experience through digital transformation, combining best-in-class digital engagement with low-cost distribution capabilities.