J.D. Power Ranks Banner Bank Highest in the Northwest for Retail Customer Satisfaction
Banner Bank (BANR) has achieved the highest ranking in the Northwest region for customer satisfaction according to the 2025 J.D. Power U.S. Retail Banking Satisfaction Study. This marks the fifth time in the past decade that Banner has received this prestigious recognition.
The bank excelled in four out of seven study dimensions, securing top scores in:
- Level of Trust
- People (staff)
- Account Offerings
- Resolving Problems and Complaints
The comprehensive study, now in its 20th year, evaluated banks across seven key dimensions, including trust, people, account offerings, banking accessibility, cost efficiency, digital channels, and problem resolution. The research was conducted from January 2024 through January 2025, with J.D. Power publishing rankings for 15 regions across the United States.
Banner Bank (BANR) ha raggiunto il punteggio più alto nella regione del Nord-Ovest per soddisfazione del cliente secondo lo Studio sulla Soddisfazione del Settore Bancario al Dettaglio negli Stati Uniti 2025 di J.D. Power. Questo segna la quinta volta negli ultimi dieci anni che Banner riceve questo prestigioso riconoscimento.
La banca ha eccelso in quattro delle sette dimensioni dello studio, ottenendo punteggi massimi in:
- Livello di Fiducia
- Persone (staff)
- Offerte di Conto
- Risoluzione di Problemi e Reclami
Lo studio completo, giunto al suo 20° anno, ha valutato le banche su sette dimensioni chiave, tra cui fiducia, persone, offerte di conto, accessibilità bancaria, efficienza dei costi, canali digitali e risoluzione dei problemi. La ricerca è stata condotta da gennaio 2024 a gennaio 2025, con J.D. Power che pubblica le classifiche per 15 regioni degli Stati Uniti.
Banner Bank (BANR) ha logrado la clasificación más alta en la región del Noroeste por satisfacción del cliente según el Estudio de Satisfacción de Banca Minorista de EE. UU. 2025 de J.D. Power. Esta es la quinta vez en la última década que Banner recibe este prestigioso reconocimiento.
El banco destacó en cuatro de las siete dimensiones del estudio, asegurando las mejores calificaciones en:
- Nivel de Confianza
- Personas (personal)
- Ofertas de Cuentas
- Resolución de Problemas y Quejas
El estudio integral, que se encuentra en su 20º año, evaluó a los bancos en siete dimensiones clave, incluyendo confianza, personas, ofertas de cuentas, accesibilidad bancaria, eficiencia de costos, canales digitales y resolución de problemas. La investigación se llevó a cabo desde enero de 2024 hasta enero de 2025, con J.D. Power publicando clasificaciones para 15 regiones de Estados Unidos.
배너 뱅크 (BANR)는 2025 J.D. 파워 미국 소매 은행 만족도 조사에 따르면 북서부 지역에서 고객 만족도에서 가장 높은 순위를 차지했습니다. 이는 지난 10년 동안 배너가 이 권위 있는 인정을 받은 다섯 번째입니다.
은행은 조사된 7개 차원 중 4개에서 우수한 성과를 거두었으며, 다음과 같은 항목에서 최고 점수를 받았습니다:
- 신뢰 수준
- 사람들 (직원)
- 계좌 제공
- 문제 및 불만 해결
20주년을 맞이한 이 포괄적인 연구는 신뢰, 사람, 계좌 제공, 은행 접근성, 비용 효율성, 디지털 채널 및 문제 해결을 포함한 7개 주요 차원에서 은행을 평가했습니다. 이 연구는 2024년 1월부터 2025년 1월까지 진행되었으며, J.D. 파워는 미국의 15개 지역에 대한 순위를 발표했습니다.
Banner Bank (BANR) a atteint le meilleur classement dans la région du Nord-Ouest en matière de satisfaction client selon l'Étude de Satisfaction des Services Bancaires de Détail aux États-Unis 2025 de J.D. Power. C'est la cinquième fois au cours de la dernière décennie que Banner reçoit cette reconnaissance prestigieuse.
La banque s'est distinguée dans quatre des sept dimensions de l'étude, obtenant les meilleures notes dans les domaines suivants :
- Niveau de Confiance
- Personnes (personnel)
- Offres de Comptes
- Résolution de Problèmes et de Réclamations
L'étude complète, qui en est à sa 20e année, a évalué les banques sur sept dimensions clés, y compris la confiance, les personnes, les offres de comptes, l'accessibilité bancaire, l'efficacité des coûts, les canaux numériques et la résolution des problèmes. La recherche a été menée de janvier 2024 à janvier 2025, J.D. Power publiant des classements pour 15 régions à travers les États-Unis.
Banner Bank (BANR) hat laut der J.D. Power Studie zur Kundenzufriedenheit im Einzelhandel 2025 die höchste Bewertung in der Nordwestregion erreicht. Dies ist das fünfte Mal im letzten Jahrzehnt, dass Banner diese prestigeträchtige Auszeichnung erhält.
Die Bank hat in vier von sieben Dimensionen des Studienberichts hervorragende Leistungen erbracht und in folgenden Bereichen die besten Bewertungen erzielt:
- Vertrauensniveau
- Personal (Mitarbeiter)
- Kontenangebote
- Problemlösungen und Beschwerdemanagement
Die umfassende Studie, die nun im 20. Jahr durchgeführt wird, hat Banken in sieben Schlüsselbereichen bewertet, darunter Vertrauen, Personal, Kontenangebote, Bankzugänglichkeit, Kosteneffizienz, digitale Kanäle und Problemlösung. Die Forschung wurde von Januar 2024 bis Januar 2025 durchgeführt, wobei J.D. Power die Rankings für 15 Regionen in den Vereinigten Staaten veröffentlicht hat.
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Banner Bank ranks #1 in 2025 Retail Satisfaction Study for Northwest Region
“It is an incredible honor to receive this recognition by J.D. Power because it is based on the opinions of our clients,” said Mark Grescovich, President & CEO of Banner Bank. “The study results further affirm we continue to deliver outstanding service and value to our clients—all thanks to our exceptional team.”
In addition to achieving the highest overall ranking in the Northwest, J.D. Power’s research noted Banner achieved the highest score in four of their seven study dimensions: Level of Trust, People (staff), Account Offerings; and Resolving Problems and Complaints according to our clients.
The
About Banner Bank
Banner Bank is a
*2017, 2018, 2019, 2022 and 2024
For J.D. Power 2024 award information, visit jdpower.com/awards
View source version on businesswire.com: https://www.businesswire.com/news/home/20250328242107/en/
Kelly McPhee, Senior Vice President, Communications
(509) 232-1968 or kelly.mcphee@bannerbank.com
Source: Banner Bank
FAQ
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