Pennsylvania American Water Offers Virtual Information Sessions on Customer Assistance Programs

Rhea-AI Summary

Pennsylvania American Water announced virtual information sessions regarding its customer assistance programs, aimed to aid income-eligible customers facing financial hardships exacerbated by COVID-19. The first session is scheduled for December 17 at 4 p.m., focusing on the H2O Help to Others program, which offers grants up to $500 and other assistance. The company has extended its water service shutoff suspension until April 2021 and encourages timely applications for support. Sessions will be recorded and available on their YouTube channel.

Positive

• Launch of virtual information sessions to assist customers with financial hardship.
• H2O Help to Others program offers up to $500 in annual grants and discounts on services.

Negative

• Suspension of water service shutoffs until April 2021 may indicate ongoing financial distress among customers.

Pennsylvania American Water is hosting a series of virtual information sessions about its customer assistance programs, with the first on Thursday, Dec. 17 at 4 p.m. Representatives from Pennsylvania American Water and the company’s H2O Help to Others program administrator, Dollar Energy Fund, will provide information about the company’s H2O Help to Others Program, which offers financial assistance for income-eligible customers, including grants of up to $500 per year, discounts on monthly water and wastewater charges, and water-saving devices and education. The company will also explain how all customers – regardless of income – can set up payment arrangements, sign up for budget billing, and reduce water usage to lower their monthly bills.

“We look forward to offering these live information sessions to help our customers navigate our different assistance programs,” said Laura Martin, Director of Communications and External Affairs at Pennsylvania American Water. “Understanding the unique financial challenges COVID-19 has created for some customers, our hope is to help eliminate any barriers preventing customers in need from applying for assistance.”

Pennsylvania American Water recently informed customers that it was extending its suspension of water service shutoffs until April 2021. However, the company is urging customers who are facing financial hardships to not wait to seek assistance until a shutoff is looming and is conducting additional outreach to encourage participation in its assistance programs.

To access the live session, visit https://bit.ly/2JWLHNA a few minutes prior to the event. Pre-registration not required and there is no password to join. Participants will be able to ask questions live during the event. A second information session is scheduled for Thursday, Jan. 14 at 4 p.m. Sessions will be recorded and posted to the company’s YouTube channel for customers who cannot participate live.

For more information, download this event flyer or visit https://www.amwater.com/paaw/customer-service-billing/customer-assistance-programs. The company also recently released a new educational video on its customer assistance programs.

About Pennsylvania American Water

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.4 million people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20201214005680/en/

FAQ

What is the date of the Pennsylvania American Water virtual information session?

The first virtual information session is on December 17 at 4 p.m.

How much financial assistance can eligible customers receive from the H2O Help to Others program?

Eligible customers can receive grants of up to $500 per year.

Is pre-registration required to join the virtual information sessions hosted by Pennsylvania American Water?

No, pre-registration is not required to join the sessions.

What financial measures has Pennsylvania American Water taken in response to COVID-19?

The company has extended the suspension of water service shutoffs until April 2021.