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California American Water Offers Monterey County Customers Additional Help after Evacuations and Winter Storm Damage
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Negative)
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Rhea-AI Summary
California American Water has re-activated its customer protection program for residents in the Monterey service area due to impacts from recent storms and flooding. The program aims to assist customers facing property damage or displacement, allowing for payment arrangements for unpaid bills, suspending disconnections for non-payment, waiving late fees, and offering bill adjustments for extraordinary water use. This initiative underscores the company's commitment to alleviating stress for affected families. Customers can reach out for support at 888 237-1333 or visit their office in Pacific Grove during working hours.
Positive
Re-activation of customer protection program for those affected by storms.
Suspension of disconnections for non-payment, providing relief to customers.
Offering payment arrangements for unpaid bills for up to one year.
Waiving late fees and providing bill adjustments for extraordinary water use.
Negative
None.
Disaster Protections Enacted for Customers Impacted by Storms
PACIFIC GROVE, Calif.--(BUSINESS WIRE)--
California American Water is re-activating its customer protection program for residents in its Monterey service area. Several local communities were impacted by mandatory and recommended evacuations during the series of storms and flooding impacts that occurred. California American Water maintained normal water service to customers during this time however, some customers were evacuated or without power and may continue to be impacted for an extended period of time. Customers who are struggling with property damage or displacement are encouraged to participate in our customer protection program.
These protections are currently in effect and are designed to take stress off families recovering from the impacts of the flood events and disruptions to their lives.
“The recent once in a generation series of storms have had serious impacts on our communities,” said local California American Water Director of Operations Chris Cook. “Assisting our customers impacted by flooding, power outages, downed trees and evacuations will help relieve stress and displacement caused by winter storms.”
Some of these disaster relief measures include:
Working cooperatively with customers to resolve unpaid bills by making payment arrangements for up to one year
Suspending disconnections for non-payment
Waiving fees for late payment
Offering bill adjustments for extraordinary water use resulting from flood damage
Customers are encouraged to contact California American Water at 888 237-1333 or they can visit our office at 511 Forest Lodge Road in Pacific Grove weekdays from 8am to 4pm.
About California American Water:
California American Water, a subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and wastewater services to more than 725,000 people. Information regarding California American Water’s service areas can be found on the company’s website www.californiaamwater.com.
About American Water:
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com and diversityataw.com. Follow American Water on Twitter, Facebook and LinkedIn.
Media:
Josh Stratton Manager, External Affairs
California American Water 831-435-6015
Josh.Stratton@amwater.com
Source: California American Water
FAQ
What is the purpose of the customer protection program by California American Water?
The customer protection program aims to assist residents impacted by storms and flooding by providing financial relief through payment arrangements, fee waivers, and suspending disconnections.
How can customers affected by the storm contact California American Water for assistance?
Customers can reach California American Water at 888 237-1333 or visit their office located at 511 Forest Lodge Road, Pacific Grove.
When was the customer protection program re-activated by California American Water?
The customer protection program was re-activated following the impacts of recent storms and flooding in the Monterey service area.
What measures are included in the customer protection program for storm-affected customers?
The program includes payment arrangements for unpaid bills, suspension of disconnections for non-payment, waiving late fees, and adjustments for extraordinary water use.
