American Water Shares Important Tips to Keep Customers Informed About Water Services

Rhea-AI Summary

American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., has shared important tips to help customers stay informed about their water services. The company offers multiple notification channels for both direct customers and non-account holders:

Key features include:

• MyWater platform for direct customers to receive notifications via phone, text, or email
• CodeRED service for non-account holders to receive water-related alerts
• Online alerts system on state homepages
• Customer Advisory Map for checking active service alerts by address
• Emergency reporting system through emergency.amwater.com

Positive

• Market leadership position as largest regulated water utility in U.S.
• Multiple established communication channels for service updates
• Digital infrastructure for real-time service monitoring

Negative

• None.

CAMDEN, N.J.--(BUSINESS WIRE)-- American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., helps keep life flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to customers. However, if emergencies or other issues arise that may impact service, we have several tips to help keep customers informed.

• Sign Up for Notifications: Update your contact information and/or sign up to receive emergency and general alerts:
  • Direct Customers: Sign up to receive notifications via phone, text or email at MyWater. While there, update your contact information online to help ensure we can reach you.
  • Non-Account Holders: If you live, rent, work or spend time in a community served by American Water, but are not a direct customer, sign up for CodeRED to receive water-related alerts. Text WATER to 99411 or visit AWCodeRed.com.
• Stay Alert: To check the real-time status of impacts to your water service, visit the following:
  • Online Alerts: View current emergency alerts for your state. You can find the “Alerts” icons on your state homepage.
  • Customer Advisory Map: Allows you to search your address to see if an active service alert is impacting your area.
• Report an Emergency: If there is an urgent water service issue in your area that’s not listed on your state homepage, report it online so we can help resolve the issue: emergency.amwater.com. Direct customers can also report emergencies via MyWater.

Learn more about American Water here.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241212561697/en/

Media Contact:

Alicia Barbieri

Director, Communications and External Affairs

American Water

(856) 676-8103

alicia.barbieri@amwater.com

Source: American Water

FAQ

How can direct customers sign up for American Water (AWK) service notifications?

Direct customers can sign up for notifications through the MyWater platform, where they can receive alerts via phone, text, or email and update their contact information.

What options do non-account holders have for AWK service alerts?

Non-account holders can sign up for CodeRED alerts by texting WATER to 99411 or visiting AWCodeRed.com to receive water-related notifications.

How can customers check real-time AWK service impacts in their area?

Customers can check real-time service impacts through the online alerts section on their state homepage or use the Customer Advisory Map to search their address for active service alerts.

What is the process for reporting emergency water issues to American Water (AWK)?

Emergency water issues can be reported online at emergency.amwater.com, or direct customers can report through the MyWater platform.