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American Water’s Homeowner Services Group Launches New Partnership with Natural Gas Utility

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American Home Solutions, part of American Water’s Homeowner Services Group, has partnered with ONE Gas to launch home warranty protection programs for homeowners and renters in Texas and Oklahoma. This agreement aims to protect customers from unexpected repair costs associated with utility service lines and HVAC systems. Eric Palm, President of Homeowner Services, highlighted the limited coverage of standard insurance policies, while Chris Sighinolfi of ONE Gas emphasized the convenience of this partnership for customers. Educational resources about the programs will be sent to eligible households.

Positive
  • New partnership with ONE Gas enhances service offerings of American Home Solutions.
  • Affordable home warranty protection programs target homeowners and renters in Texas and Oklahoma.
Negative
  • None.

CAMDEN, N.J.--(BUSINESS WIRE)-- American Home Solutions, part of American Water’s Homeowner Services Group, announced today it has entered into an agreement with ONE Gas, one of the largest, 100% regulated natural gas utilities in the U.S., to provide optional home warranty protection programs to homeowners and renters in Texas and Oklahoma.

“We are thrilled to partner with ONE Gas to provide homeowners and renters an affordable and reliable solution specifically tailored to shield customers from the costs of unexpected home repairs,” said Eric Palm, President, Homeowner Services Group. “Most standard homeowners’ insurance policies typically do not cover repairs from normal wear and tear on service lines or home systems. This is where we step in – American Home Solutions offers peace of mind protection and first-class customer service.”

Through the agreement, affordable home warranty protection programs will be offered to customers of Texas Gas Service and Oklahoma Natural Gas, divisions of ONE Gas. Providing peace-of-mind protection from expenses and hassles that arise from unexpected repairs to utility service lines and HVAC systems in their home.

“Our partnership with American Home Solutions aims to protect customers in the Texas and Oklahoma markets from unexpected repair costs to vital lines,” said Chris Sighinolfi, Vice President, ONE Gas. “Saving our customers from the hassle and time when issues arise, is one of the great benefits of working with this well-respected home solutions provider.”

Educational resources about these programs will be arriving to eligible homeowners and renters in the mail. To learn more about the American Home Solutions and ONE Gas agreement and product offerings, visit: yourhomesolutions.com/ONE-Gas.

About American Home Solutions

Pivotal Home Solutions does business as American Home Solutions in select markets. Pivotal Home Solutions has an A+ rating from the Better Business Bureau and is part of American Water’s Homeowner Services Group, protecting homeowners from top to bottom, inside and out, including outside water and sewer lines, plumbing and electrical systems, HVAC maintenance and installation, and appliance repairs. For more information, visit Pivotal Home Solutions at yourhomesolutions.com.

About ONE Gas

ONE Gas, Inc. (NYSE: OGS) is a 100-percent regulated natural gas utility, and trades on the New York Stock Exchange under the symbol "OGS." ONE Gas is included in the S&P MidCap 400 Index and is one of the largest natural gas utilities in the United States.

Headquartered in Tulsa, Oklahoma, ONE Gas provides a reliable and affordable energy choice to more than 2.2 million customers in Kansas, Oklahoma and Texas. Its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in Oklahoma; and Texas Gas Service, the third largest in Texas, in terms of customers.

For more information and the latest news about ONE Gas, visit onegas.com and follow its social channels: @ONEGas, Facebook, LinkedIn and YouTube.

Media Contacts:

Alicia Barbieri

Corporate Communications Manager

American Water

856-676-8103

alicia.barbieri@amwater.com

Christy Penders

Public Relations Manager

Texas Gas Service

512-791-3450

christy.penders@onegas.com

Liza Steger

Public Relations Manager

Oklahoma Natural Gas

918-313-6730

lizaimee.steger@onegas.com

Source: American Water

FAQ

What is the new partnership between American Home Solutions and ONE Gas?

American Home Solutions has partnered with ONE Gas to provide home warranty protection programs to homeowners and renters in Texas and Oklahoma.

How will the home warranty programs benefit customers?

The programs protect customers from unexpected repair costs for utility service lines and HVAC systems, which are often not covered by standard homeowners’ insurance.

When will information about these programs be available to customers?

Educational resources regarding the home warranty programs will be mailed to eligible homeowners and renters shortly after the announcement.

Which states are included in the American Home Solutions and ONE Gas partnership?

The partnership includes Texas and Oklahoma.

What types of repairs do the warranty programs cover?

The warranty programs cover repairs related to utility service lines and HVAC systems.

American Water Works Company, Inc

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