Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer
Avid has promoted Deb Sanders to Chief Customer Officer & Senior Vice President, effective immediately, to enhance customer operations globally. Sanders, who joined the company in 2019 as Vice President of Global Customer Care, brings 25 years of experience in leading service delivery transformation. She succeeds Kathy-Anne McManus, who has left the company for a new opportunity. CEO Jeff Rosica expressed confidence in Sanders’ ability to inspire customers and lead the team as Avid focuses on subscription growth and cloud services for media creators.
- Promotion of Deb Sanders to Chief Customer Officer indicates strong leadership continuity.
- Sanders' extensive experience in service delivery transformation may enhance customer experience.
- Avid's focus on subscription growth and SaaS expansion reflects a proactive business strategy.
- Departure of former Chief Customer Experience Officer may cause transitional challenges.
Sanders’ 25-year career focus on services spans global-scale IT, security and networking businesses with deep experience in service delivery transformation
BURLINGTON, Mass., Nov. 28, 2022 (GLOBE NEWSWIRE) -- Avid® (Nasdaq: AVID) today announced the promotion of technology services executive Deb Sanders to the role of Chief Customer Officer & Senior Vice President to lead worldwide operations for customer success, customer care, advocacy, learning and overall CX, as well as oversee collaboration with the customer-led Avid Community Association.
Deb Sanders joined Avid as Vice President of Global Customer Care in 2019 with responsibility for the vision, strategy and tactical plans for the global customer care organization supporting thousands of large media enterprises and hundreds of thousands of creative individuals who rely on Avid software and solutions. Her career spans more than 25 years of leading customer-facing teams, transforming service delivery models, and building new service teams to adapt to the changing customer landscape. She has held leadership positions in technical support, field services and managed services delivery within medium and large enterprises in multiple industries (IT, security, networking) and geographies. Deb earned her MS in Technology Commercialization from the University of Texas, McCombs School of Business, and her BS in Chemical Engineering from the University of New Mexico.
Jeff Rosica, Avid’s CEO & President commented, “Deb naturally inspires confidence from our customers and motivates our teams. I’m thrilled that we can promote our proven talent while we continue Avid’s growth through subscription delivery and expansion of our SaaS offerings and cloud deployments for the world’s media creators.”
Deb ascends to the executive leadership role previously held by Kathy-Anne “KAM” McManus, former Chief Customer Experience Officer, who has left Avid to accept a new professional opportunity. KAM moves on with extreme gratitude from Avid for her numerous contributions in the drive toward a more modern service organization, digital transformation, and a more CX-centric company culture.
Deb Sanders commented, “Caring for Avid’s discerning customers everywhere in film, television, music and education is an awesome responsibility. What excites me more than anything else in stepping into this role is that I’m surrounded by the most extraordinary people who possess unprecedented, specialized knowledge about how media creation works now and how it will evolve. I look forward to leading our many talented people as we transform Avid service delivery for our customers.”
Editor’s note: Visit www.avid.com/press-center/media-library/ for high-resolution headshot photography of Avid’s executive leadership.
Avid Powers Greater Creators
People who create media for a living become greater creators with Avid’s award-winning technology solutions to make, manage and monetize today’s most celebrated video and audio content—from iconic movies and binge-worthy TV series, to network news and sports, to recorded music and the live stage. What began more than 30 years ago with our invention of nonlinear digital video editing has led to individual artists, creative teams and organizations everywhere subscribing to our powerful tools and collaborating securely in the cloud. We continue to re-imagine the many ways editors, musicians, producers, journalists and other content creators will bring their stories to life. Discover the possibilities at avid.com and join the conversation on social media with the multitude of brilliant creative people who choose Avid for a lifetime of success.
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Jim Sheehan
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